Sierra is hiring: Software Engineer, Agent Studio in San Francisco

About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co‑CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co‑creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Sierra’s engineering team has ~40 mostly senior engineers, including Mihai, Belinda, Arya, and Wei. We work in small, autonomous teams oriented around customer problems. Here are some examples of what you’ll work on: Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real-world scenario imaginable? (See τ-Bench) Content Management: How do we create intuitive, no-code tools that allow anyone to guide and test AI agents? Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non-deterministic behavior, natural language interactions, and reliance on large language models? (See Sierra’s ADLC) Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code? Can we build self‑improving systems based on real-world interactions, customer‑driven feedback, and self‑play? What you’ll bring A passion for being on the frontier of AI products. Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact. Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity. 4+ years hands‑on experience building production products and systems. Experience and comfort to build and ship full‑stack solutions. Degree in Computer Science or related field, or equivalent professional experience. Even better... Experience building AI‑powered products. A sharp eye for design. Experience with Go and Typescript. Experience building developer tooling, programming languages, or databases. Leadership experience on technical projects or teams. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’s business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self‑reflect to continuously self‑improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full‑time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full‑time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. #J-18808-Ljbffr In Summary: At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI . We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family . What you’ll bring is a passion for being on the frontier of AI products . En Español: Sobre nosotros En Sierra, estamos creando una plataforma para ayudar a las empresas a construir mejores y más humanas experiencias de clientes con IA. Somos principalmente una empresa en persona con sede en San Francisco, con oficinas cada vez mayores en Atlanta, Nueva York, Londres y Singapur. Estamos guiados por un conjunto de valores que están en el núcleo de nuestras acciones y definen nuestra cultura: confianza, obsesión por los clientes, artesanía, intensidad y familia. Estos valores son la base de nuestro trabajo, y nos comprometemos a mantenerlos en todo lo que hacemos. Nuestros cofundadores son Taylor y Clay Bavor. Aquí hay algunos ejemplos de lo que trabajará en: Simulación y benchmarking: ¿Cómo podemos crear una plataforma de simulación para probar agentes de IA contra todos los escenarios del mundo real imaginables? (ver τ-Bench) Gestión de Contenido: Cómo creamos herramientas intuitivas sin código que permitan a cualquier persona guiar y probar agents de AI. Ciclo de vida del desarrollo de Agentes: cómo adaptamos las metodologías tradicionales de desarrollo de software para acomodar agentes de AI comportamiento no determinista, interacciones con el lenguaje natural y dependencia de modelos de grandes idiomas? Experiencia en la construcción de herramientas para desarrolladores, lenguajes de programación o bases de datos. Experiencia de liderazgo en proyectos técnicos o equipos. Nuestros valores Confianza: Construimos confianza con nuestros clientes con nuestra responsabilidad, empatía, calidad y capacidad de respuesta. Creamos confianza en IA haciéndola más accesible, segura y útil. Construímos confianza entre nosotros presentándonos mutuamente profesionalmente y personalmente, creando un entorno que nos permita a todos hacer nuestro mejor trabajo. Obsesión del cliente: Entendemos profundamente los objetivos empresariales de nuestros clientes y nos centramos sin descanso en generar resultados, no solo hitos técnicos. Todos en la empresa saben y pasan tiempo con sus clientes. Cuando nuestro cliente tiene un problema, lo soltamos todo y lo arreglamos. Ingeniería: obtenemos los detalles, desde las palabras en la página hasta la arquitectura del sistema. Nos apoyamos y celebramos mutuamente los logros personales y profesionales. Lo que ofrecemos Queremos que nuestros beneficios reflejen nuestros valores y ofrezcan a los empleados de tiempo completo lo siguiente: Beneficios médicos, dentales y visuales flexibles (ilimitados) con tiempo libre pagado para usted y su familia en el Plan de Retiro por Seguro de Vida y prestaciones por Discapacidad (por ejemplo, 401K, pensión) junto con las prestaciones de Fertilidad Parental e Edificación Familiar a través del Almuerzo de Zanahoria, así como deliciosos bocadillos y café para mantenerlo energizado. Nos esforzamos por evaluar de manera consistente a todos los solicitantes sin tener en cuenta su raza, color, religión, género, origen nacional, edad, discapacidad, estatus de veterano, embarazo, expresión o identidad de sexo, orientación sexual, ciudadanía u otra clase legalmente protegida. #J-18808-Ljbffr