Houston Staffing
Airport Communications Supervisor
Salary: $2,556.00 - $2,917.60 Biweekly Location: 7800 Airport Blvd. Job Type: Full Time Job Number: 37613 Department: Houston Airport System Opening Date: 11/20/2025 Closing Date: 11/27/2025 3:29 PM Central Workdays & Hours: Shift work, could include a rotating schedule *** weekends and holidays ***(Subject to change) Position Overview: Applications will be accepted from all persons interested. Division/Section: William P. Hobby / Airport Communications Center Purpose Of The Position: The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities. Responsibilities Include, But Are Not Limited To: Coordinate information flow during emergency situations to appropriate personnel. Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures. Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees. Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures. Provide guidance, training and support to employees and resolves grievances. Counsels employees regarding performance and handles related disciplinary actions. Handle complaints or inquiries from the public, airport tenants and other city departments relative to communications activities. Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required. May handle complex communications calls. Working Conditions: The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. Minimum Requirements: Educational Requirements: An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required. Experience Requirements: Three years of experience as a telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. Directly related paraprofessional or professional experience in communication operations, airport operations, airport security, or airport safety above the required years of experience may be substituted for the above education requirement on a year-for-year basis. Preferences: Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred. CCTV experience a plus. The ability to monitor multiple screens is highly desirable. A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E. ACE Certification. Proficient in MS Outlook preferred. MS Office Suite a plus. General Information: Selection/Skills Tests Required: The selection process will involve application review and/or interview. Department may administer skills assessment test. Safety Impact Position: Yes Pay Grade: 23 Salary Information: Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Application Procedures: Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Salary: $2,556.00 - $2,917.60 Biweekly Location: 7800 Airport Blvd. Job Type: Full Time Job Number: 37613 Department: Houston Airport System Opening Date: 11/20/2025 Closing Date: 11/27/2025 3:29 PM Central Workdays & Hours: Shift work, could include a rotating schedule *** weekends and holidays ***(Subject to change) Position Overview: Applications will be accepted from all persons interested. Division/Section: William P. Hobby / Airport Communications Center Purpose Of The Position: The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities. Responsibilities Include, But Are Not Limited To: Coordinate information flow during emergency situations to appropriate personnel. Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures. Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees. Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures. Provide guidance, training and support to employees and resolves grievances. Counsels employees regarding performance and handles related disciplinary actions. Handle complaints or inquiries from the public, airport tenants and other city departments relative to communications activities. Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required. May handle complex communications calls. Working Conditions: The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. Minimum Requirements: Educational Requirements: An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required. Experience Requirements: Three years of experience as a telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. Directly related paraprofessional or professional experience in communication operations, airport operations, airport security, or airport safety above the required years of experience may be substituted for the above education requirement on a year-for-year basis. Preferences: Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred. CCTV experience a plus. The ability to monitor multiple screens is highly desirable. A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E. ACE Certification. Proficient in MS Outlook preferred. MS Office Suite a plus. General Information: Selection/Skills Tests Required: The selection process will involve application review and/or interview. Department may administer skills assessment test. Safety Impact Position: Yes Pay Grade: 23 Salary Information: Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Application Procedures: Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.