Intuit Inc.
Marketing Manager 2, MTV Immersive Experience Studio
Intuit Inc., Mountain View, California, us, 94039
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks, and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.
At the heart of our mission are our experts – the people who support our customers. Whether helping them navigate our products and services, preparing tax returns, or helping customers manage monthly QuickBooks tasks, our incredible team of experts are extraordinary in every way. This role would allow you to work as a part of our Expert Experience & Insights Team. Our team’s mission is to deeply understand the expert experience and drive actions to improve their experiences at Intuit.
We are seeking a highly organized and experienced Marketing Manager and Event Coordinator to join our team. This role will be responsible for hosting our experts weekly at our Mountain View office, managing the logistics of their visits as well as collaborating with local mission teams in support of Consumer Group. The ideal candidate will have prior customer service and hospitality experience, exceptional organizational skills, and a proven track record in marketing or event management. Some travel will be required for this role.
If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities Lead expert engagement activities in Mountain View, including:
Hosting experts and ensuring a welcoming and professional experience
Creating a personalized experience for each expert
Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards
Ability to understand expert roles, process and tools to be able to communicate and support effectively
Scheduling, coordination, and oversight of weekly events, including:
Ensuring the appropriate pre-work to understand study goals are complete
Acting as a liaison to product, research, and leadership teams
Coordinating with recruitment team for experts for in-person sessions
Coordinating and scheduling sessions with product and service teams
Booking and coordinating travel arrangements for experts including:
Hotel Reservations and relationship management with local hotel contacts
Flight reservations
Uber or Rental Car reservations
Manage scheduling, track feedback, and report out status and performance updates for the on-site program
Collaborate with cross-functional teams to ensure successful event outcomes
Coordinating with on site catering and food service teams to support expert visits
Ongoing communication with experts and support teams
Local Experts Support
Collaborating with Local Mission Teams to coordinate on site-events in support of Consumer Group (CG)
Event planning, logistics and support
Partner with Learning and Development for training logistics with CG Experts
Some travel will be required to alternate Intuit campus locations
Provide additional support to the Expert Experience & Insights team, including:
Support and moderate qualitative research
This includes building trust with experts, actively listening to their feedback, recording key insights and providing feedback to support teams to drive action
Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)
Report out on ongoing expert insights and implications
Partner with support teams to provide insights and drive action
Space and Event coordination and management
Coordinating calendar management with teams utilizing the space
Configuring and confirming all technology specifications for full space, each room, and each expert are operational prior to and during the experts visit
Managing full space to ‘event ready’ standards, including:
temperature
furniture
space and technology configuration
access
Relationship management with on-site support teams including:
Security
Executive Assistant Team
Event Planning
Facilities
Catering/Food Services
Janitorial (ABM)
Qualifications
5+ years of professional experience, preferably in event planning, marketing or management, or customer data and insights
Bachelor’s Degree or equivalent
Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)
Skills
Excellent interpersonal and communication abilities
Event coordination, planning and management skills and experience
Organized and manages to deadlines well
Proven problem-solving and decision-making abilities
Motivated self-starter with an attention to detail
Flexible and able to navigate new and/or changing conditions
Ability to communicate objectives, plans, status and results clearly
Experience with customer research, including 1:1s, feedback sessions, etc. a plus
Strong marketing management skills with a proven track record in event or marketing management
Excellent organizational skills and attention to detail
Proficient in feedback/insights/VOE collection best practices
Location
Must be located in Mountain View and able to work onsite
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Northern California (Bay Area): $100,000 - $135,500
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At the heart of our mission are our experts – the people who support our customers. Whether helping them navigate our products and services, preparing tax returns, or helping customers manage monthly QuickBooks tasks, our incredible team of experts are extraordinary in every way. This role would allow you to work as a part of our Expert Experience & Insights Team. Our team’s mission is to deeply understand the expert experience and drive actions to improve their experiences at Intuit.
We are seeking a highly organized and experienced Marketing Manager and Event Coordinator to join our team. This role will be responsible for hosting our experts weekly at our Mountain View office, managing the logistics of their visits as well as collaborating with local mission teams in support of Consumer Group. The ideal candidate will have prior customer service and hospitality experience, exceptional organizational skills, and a proven track record in marketing or event management. Some travel will be required for this role.
If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities Lead expert engagement activities in Mountain View, including:
Hosting experts and ensuring a welcoming and professional experience
Creating a personalized experience for each expert
Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards
Ability to understand expert roles, process and tools to be able to communicate and support effectively
Scheduling, coordination, and oversight of weekly events, including:
Ensuring the appropriate pre-work to understand study goals are complete
Acting as a liaison to product, research, and leadership teams
Coordinating with recruitment team for experts for in-person sessions
Coordinating and scheduling sessions with product and service teams
Booking and coordinating travel arrangements for experts including:
Hotel Reservations and relationship management with local hotel contacts
Flight reservations
Uber or Rental Car reservations
Manage scheduling, track feedback, and report out status and performance updates for the on-site program
Collaborate with cross-functional teams to ensure successful event outcomes
Coordinating with on site catering and food service teams to support expert visits
Ongoing communication with experts and support teams
Local Experts Support
Collaborating with Local Mission Teams to coordinate on site-events in support of Consumer Group (CG)
Event planning, logistics and support
Partner with Learning and Development for training logistics with CG Experts
Some travel will be required to alternate Intuit campus locations
Provide additional support to the Expert Experience & Insights team, including:
Support and moderate qualitative research
This includes building trust with experts, actively listening to their feedback, recording key insights and providing feedback to support teams to drive action
Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)
Report out on ongoing expert insights and implications
Partner with support teams to provide insights and drive action
Space and Event coordination and management
Coordinating calendar management with teams utilizing the space
Configuring and confirming all technology specifications for full space, each room, and each expert are operational prior to and during the experts visit
Managing full space to ‘event ready’ standards, including:
temperature
furniture
space and technology configuration
access
Relationship management with on-site support teams including:
Security
Executive Assistant Team
Event Planning
Facilities
Catering/Food Services
Janitorial (ABM)
Qualifications
5+ years of professional experience, preferably in event planning, marketing or management, or customer data and insights
Bachelor’s Degree or equivalent
Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)
Skills
Excellent interpersonal and communication abilities
Event coordination, planning and management skills and experience
Organized and manages to deadlines well
Proven problem-solving and decision-making abilities
Motivated self-starter with an attention to detail
Flexible and able to navigate new and/or changing conditions
Ability to communicate objectives, plans, status and results clearly
Experience with customer research, including 1:1s, feedback sessions, etc. a plus
Strong marketing management skills with a proven track record in event or marketing management
Excellent organizational skills and attention to detail
Proficient in feedback/insights/VOE collection best practices
Location
Must be located in Mountain View and able to work onsite
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Northern California (Bay Area): $100,000 - $135,500
#J-18808-Ljbffr