ECU Health
Manager, Telecommunications
at
ECU Health
Position Summary
The Manager of Telecommunications leads the strategic and operational oversight of ECU Health's telephony and voice messaging systems. This role ensures the reliability, scalability, and security of systems that directly support exceptional patient care and organizational productivity. The manager drives continuous improvement initiatives, leads a high‑performing technical team, and partners across departments to deliver innovative, compliant, and customer‑focused solutions.
Responsibilities
Contribute to the development and execute multi‑year roadmaps for telecom, collaboration, and virtual care technologies aligned with business goals and vendor capabilities.
Oversee wired and wireless telephony systems.
Lead the evaluation, selection, and implementation of new technologies and upgrades.
Ensure infrastructure recoverability, security compliance, and alignment with IT governance and service management frameworks.
Collaborate with IS leadership and business units to translate strategic plans into actionable technology solutions.
Maintain accurate documentation, inventory, and system drawings.
Manage vendor relationships, contracts, and procurement processes.
Apply rigorous testing and change control procedures to all system modifications.
Participate in disaster recovery planning and annual testing.
Ensure seamless transitions from implementation to production support.
Foster a culture of responsive, high‑quality service that exceeds customer expectations.
Anticipate infrastructure needs and proactively plan for just‑in‑time service delivery.
Collaborate with development and support teams to define and deliver technical architecture.
Recruit, mentor, and develop a skilled team of engineers and technical staff.
Promote a culture of service excellence, empowerment, and continuous learning.
Conduct performance evaluations, succession planning, and career development initiatives.
Partner with HR to design effective recognition and compensation strategies.
Strategic Agility – Ability to align technology strategy with long‑term organizational goals.
Systems Thinking – Understand interdependencies across systems and anticipate downstream impacts.
Innovation & Change Leadership – Champion creative solutions and lead transformational initiatives.
Quality Leadership – Drive continuous improvement and uphold rigorous standards.
Integrity & Organizational Savvy – Navigate complex environments with transparency and influence.
Strong understanding of enterprise telephony systems, VoIP protocols, and unified communications platforms.
Experience with cloud‑based collaboration tools (e.g., Microsoft Teams, Zoom, Cisco Webex).
Familiarity with network infrastructure, QoS, and SIP.
Excellent project management, vendor negotiation, and budgeting skills.
Ability to translate technical concepts into business value and user impact.
AI Strategy development.
AI/ML Concepts and application to telephony solutions improving user experience and efficiency.
Data Analytics & Interpretation.
Exposure to platforms like TensorFlow, PyTorch, Azure AI, AWS SageMaker, or Google Cloud AI.
Experience with telecom‑specific AI solutions (e.g., Ericsson's AI suite, Nokia AVA).
Minimum Requirements
High School diploma or equivalent or higher.
5–7 years of relevant IT experience.
Preferred
Associate degree or higher in a related field.
Experience in healthcare IT or enterprise infrastructure.
Prior involvement in AI‑driven projects (e.g., chatbots, fraud detection, network traffic prediction).
Experience in telecom operations, especially in areas such as OSS/BSS, network planning, or customer experience.
Other Information
Location – Greenville, NC – Onsite.
About ECU Health ECU Health is a mission‑driven, 1,708‑bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not‑for‑profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in more than 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well‑being of eastern North Carolina through patient care, education and research.
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Hospitals and Health Care
Get notified about new Telecommunications Manager jobs in
Greenville, NC .
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at
ECU Health
Position Summary
The Manager of Telecommunications leads the strategic and operational oversight of ECU Health's telephony and voice messaging systems. This role ensures the reliability, scalability, and security of systems that directly support exceptional patient care and organizational productivity. The manager drives continuous improvement initiatives, leads a high‑performing technical team, and partners across departments to deliver innovative, compliant, and customer‑focused solutions.
Responsibilities
Contribute to the development and execute multi‑year roadmaps for telecom, collaboration, and virtual care technologies aligned with business goals and vendor capabilities.
Oversee wired and wireless telephony systems.
Lead the evaluation, selection, and implementation of new technologies and upgrades.
Ensure infrastructure recoverability, security compliance, and alignment with IT governance and service management frameworks.
Collaborate with IS leadership and business units to translate strategic plans into actionable technology solutions.
Maintain accurate documentation, inventory, and system drawings.
Manage vendor relationships, contracts, and procurement processes.
Apply rigorous testing and change control procedures to all system modifications.
Participate in disaster recovery planning and annual testing.
Ensure seamless transitions from implementation to production support.
Foster a culture of responsive, high‑quality service that exceeds customer expectations.
Anticipate infrastructure needs and proactively plan for just‑in‑time service delivery.
Collaborate with development and support teams to define and deliver technical architecture.
Recruit, mentor, and develop a skilled team of engineers and technical staff.
Promote a culture of service excellence, empowerment, and continuous learning.
Conduct performance evaluations, succession planning, and career development initiatives.
Partner with HR to design effective recognition and compensation strategies.
Strategic Agility – Ability to align technology strategy with long‑term organizational goals.
Systems Thinking – Understand interdependencies across systems and anticipate downstream impacts.
Innovation & Change Leadership – Champion creative solutions and lead transformational initiatives.
Quality Leadership – Drive continuous improvement and uphold rigorous standards.
Integrity & Organizational Savvy – Navigate complex environments with transparency and influence.
Strong understanding of enterprise telephony systems, VoIP protocols, and unified communications platforms.
Experience with cloud‑based collaboration tools (e.g., Microsoft Teams, Zoom, Cisco Webex).
Familiarity with network infrastructure, QoS, and SIP.
Excellent project management, vendor negotiation, and budgeting skills.
Ability to translate technical concepts into business value and user impact.
AI Strategy development.
AI/ML Concepts and application to telephony solutions improving user experience and efficiency.
Data Analytics & Interpretation.
Exposure to platforms like TensorFlow, PyTorch, Azure AI, AWS SageMaker, or Google Cloud AI.
Experience with telecom‑specific AI solutions (e.g., Ericsson's AI suite, Nokia AVA).
Minimum Requirements
High School diploma or equivalent or higher.
5–7 years of relevant IT experience.
Preferred
Associate degree or higher in a related field.
Experience in healthcare IT or enterprise infrastructure.
Prior involvement in AI‑driven projects (e.g., chatbots, fraud detection, network traffic prediction).
Experience in telecom operations, especially in areas such as OSS/BSS, network planning, or customer experience.
Other Information
Location – Greenville, NC – Onsite.
About ECU Health ECU Health is a mission‑driven, 1,708‑bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not‑for‑profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in more than 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well‑being of eastern North Carolina through patient care, education and research.
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Hospitals and Health Care
Get notified about new Telecommunications Manager jobs in
Greenville, NC .
#J-18808-Ljbffr