Strategic Staffing Solutions
Telecommunications Analyst (Provisioning Cell Phones)
Strategic Staffing Solutions, Charlotte, North Carolina, United States, 28245
Telecommunications Analyst (Provisioning Cell Phones)
3 days ago Be among the first 25 applicants
Strategic Staffing Solutions provided pay range This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $33.00/hr
Direct message the job poster from Strategic Staffing Solutions
S3/Strategic Staffing Solutions has a Telecommunications Analyst opportunity for a leading utilities client on a hybrid basis in Charlotte, NC! Please read further if you are interested in joining a leading organization!
Location: Charlotte, NC - Hybrid - 3x on site and 2x remote
Pay Rate: $28-33/hr.
Qualifications & Description: Telecom Wireless Services Technician The telecom wireless services provisioner position is responsible for procuring, tracking and delivery of off-net wireless data services for the entire client telecommunications service territory. The provisioner works with various internal business customers, internal Telecom personnel, and external Telecom carriers to ensure provisioning and delivery of the most cost effective and efficient services to client.
Required Qualifications:
Bachelor’s degree from a four-year College or University or 4yrs of equivalent direct work‑related experience in lieu of degree.
Minimum of 3 years experience preferably 1 year or more experience in provisioning cellular services.
Responsibilities:
Handle procurement, change, or disconnect requests for off-net wireless telecommunication services efficiently. Decide on the appropriate service, ensure procurement procedures are followed, and coordinate with providers to collect required order information. Track order progress with vendors, elevate issues within carriers as needed, and communicate delays or information needs to engineers, customers, or technicians. Notify customers upon completion, provide assignments, and accurately update circuit inventory systems.
Offer support with assessing, choosing, purchasing, and managing wireless services and assets. This process involves collaborating with network and radio engineers to secure the most efficient and cost‑effective services, as well as utilizing enterprise telecommunication contracts to provide solutions that meet requirements. A wide-ranging understanding of telecom infrastructure, wireless voice and data services, the client's internal network, and vendor contracts is essential. Advise project teams to help maximize the effectiveness of wireless telecommunications or to implement new technology.
Assist with reviewing billing for new wireless services to confirm vendors have priced correctly and circuit inventory matches services. Coordinate with vendor billing or invoicing analysts to resolve errors.
Maintain and audit circuit inventory accuracy. Collaborate to lower wireless service costs. Stay up‑to‑date on new telecom technologies at the client. Review and suggest process improvements.
Establish clear procedures for ordering, tracking, terminating circuits, and coordinating with telecom and radio engineers to manage telecommunication services and changes.
Desired Qualifications:
Knowledge and experience with Telecommunication wireless voice and data services.
Self‑starter, takes the initiative to reach out to team members for guidance and escalates issues when they occur.
Good troubleshooting and problem‑solving skills.
Excellent communication skills including teamwork, presentation, and interpersonal skills.
One or more years’ information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts).
Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures.
Previous experience with Carriers and Carrier portal systems. Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL’s), wireless networks 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.
Previous customer service type role, preferably Telecom, Carrier related.
Able to interact with customers to understand their real need versus what they may have described in the request.
Knowledge of SIM management and provisioning.
Prefer experience with Service Now and Jira work management type systems. TEM Inventory systems experience such as Rivermine.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting and Utilities
Referrals increase your chances of interviewing at Strategic Staffing Solutions by 2x
Get notified about new Telecommunications Analyst jobs in
Charlotte, NC .
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Strategic Staffing Solutions provided pay range This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $33.00/hr
Direct message the job poster from Strategic Staffing Solutions
S3/Strategic Staffing Solutions has a Telecommunications Analyst opportunity for a leading utilities client on a hybrid basis in Charlotte, NC! Please read further if you are interested in joining a leading organization!
Location: Charlotte, NC - Hybrid - 3x on site and 2x remote
Pay Rate: $28-33/hr.
Qualifications & Description: Telecom Wireless Services Technician The telecom wireless services provisioner position is responsible for procuring, tracking and delivery of off-net wireless data services for the entire client telecommunications service territory. The provisioner works with various internal business customers, internal Telecom personnel, and external Telecom carriers to ensure provisioning and delivery of the most cost effective and efficient services to client.
Required Qualifications:
Bachelor’s degree from a four-year College or University or 4yrs of equivalent direct work‑related experience in lieu of degree.
Minimum of 3 years experience preferably 1 year or more experience in provisioning cellular services.
Responsibilities:
Handle procurement, change, or disconnect requests for off-net wireless telecommunication services efficiently. Decide on the appropriate service, ensure procurement procedures are followed, and coordinate with providers to collect required order information. Track order progress with vendors, elevate issues within carriers as needed, and communicate delays or information needs to engineers, customers, or technicians. Notify customers upon completion, provide assignments, and accurately update circuit inventory systems.
Offer support with assessing, choosing, purchasing, and managing wireless services and assets. This process involves collaborating with network and radio engineers to secure the most efficient and cost‑effective services, as well as utilizing enterprise telecommunication contracts to provide solutions that meet requirements. A wide-ranging understanding of telecom infrastructure, wireless voice and data services, the client's internal network, and vendor contracts is essential. Advise project teams to help maximize the effectiveness of wireless telecommunications or to implement new technology.
Assist with reviewing billing for new wireless services to confirm vendors have priced correctly and circuit inventory matches services. Coordinate with vendor billing or invoicing analysts to resolve errors.
Maintain and audit circuit inventory accuracy. Collaborate to lower wireless service costs. Stay up‑to‑date on new telecom technologies at the client. Review and suggest process improvements.
Establish clear procedures for ordering, tracking, terminating circuits, and coordinating with telecom and radio engineers to manage telecommunication services and changes.
Desired Qualifications:
Knowledge and experience with Telecommunication wireless voice and data services.
Self‑starter, takes the initiative to reach out to team members for guidance and escalates issues when they occur.
Good troubleshooting and problem‑solving skills.
Excellent communication skills including teamwork, presentation, and interpersonal skills.
One or more years’ information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts).
Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures.
Previous experience with Carriers and Carrier portal systems. Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL’s), wireless networks 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.
Previous customer service type role, preferably Telecom, Carrier related.
Able to interact with customers to understand their real need versus what they may have described in the request.
Knowledge of SIM management and provisioning.
Prefer experience with Service Now and Jira work management type systems. TEM Inventory systems experience such as Rivermine.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting and Utilities
Referrals increase your chances of interviewing at Strategic Staffing Solutions by 2x
Get notified about new Telecommunications Analyst jobs in
Charlotte, NC .
#J-18808-Ljbffr