Georgia Gwinnett College
Communications Officer
Georgia Gwinnett College, Lawrenceville, Georgia, United States, 30243
About Us
Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. We believe that student success is our success and are committed to creating a culture that supports and uplifts students throughout their academic journey. Job Summary
Reporting to the Public Safety Communications Manager, the Communications Officer processes and maintains sophisticated police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, and incident and accident reports. The officer performs detailed multitasking technical work: taking emergency calls, logging call information, entering accurate data into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment, and emergency staff. The officer routinely works independently with the support of on‑duty campus police and security officers. This position is a direct line of communication for the general public and the campus community and is designated as Campus Security Authority (CSA), responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report. Responsibilities
Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety. Operates the police and security communications console; accesses confidential police information. Operates a multi‑line telephone system and radio dispatch console; responds to emergency calls from county E911 and dispatches responders; operates Dispatch Module (Computer‑Aided Dispatch), Daily Log, and Search Screens in the department reporting program; acknowledges officers over radio, records acknowledgment times; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, writing, or in‑person. Serves as liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history to assigned officers; documents all calls (telephone and radio) on appropriate forms when CAD system is non‑operational; analyzes calls to best handle each, determines needed info from caller and units to assign. Responds to emergency calls and alarm phones; dispatches patrol officers; monitors, or receives alarm notification calls, dispatches fire, panic, and intrusion alarm responses from monitoring center. Provides weekend and special events information. Prepares 'work orders' for officers on patrol or from community members; maintains other logs for fire alarm tests. Contacts appropriate offices for guests, vendors; coordinates opening of campus buildings. Complies with all state and/or college‑mandated training and certifications. Performs non‑supervisory duties including administrative assignments and other duties as assigned. Required Qualifications
High School or GED. Valid Georgia driver’s license. Must be able to become POST certified within first 6 months of employment. Successful background check. No felony convictions. Must be 18 years of age. Requires compliance with all state and/or college‑mandated training and certifications. Preferred Qualifications
Prior experience with a public safety organization. General knowledge of the campus geographical area. Current POST Communications Officer certification. Proposed Salary
38,300 – 45,900. Salary depends on experience, qualifications, internal equity, budget, and administration guidelines. Knowledge, Skills & Abilities
Skilled use of a computer for many duties. Excellent listening, communication (written and oral), comprehension of directions. Proficient operation of all dispatch center and related office equipment. Flexibility to perform shift work, shift rotation, overtime, and various shift lengths (24‑, 8‑, 10‑, 12‑hour, etc.). Ability to multitask, maintain files, and operate calmly under pressure. Ability to deal with hostile or rude individuals. Clear telephone and radio speech, works closely with others, and extracts pertinent info from callers. USG Core Values
The University System of Georgia statement of core values: Integrity, Excellence, Accountability, Respect. Conditions of Employment
Hiring contingent upon eligibility to work in the United States; proof of eligibility required upon acceptance. Offers contingent on background investigation, including criminal background check, confirmation of credentials, employment history and possibly credit check; pre‑employment drug test may apply. Offers subject to federal and state statutes and USG regulations. Equal Employment Opportunity
Georgia GwinnettCollege is an equal‑employment‑opportunity employer. We recruit, hire, train, and promote without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable laws.
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Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. We believe that student success is our success and are committed to creating a culture that supports and uplifts students throughout their academic journey. Job Summary
Reporting to the Public Safety Communications Manager, the Communications Officer processes and maintains sophisticated police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, and incident and accident reports. The officer performs detailed multitasking technical work: taking emergency calls, logging call information, entering accurate data into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment, and emergency staff. The officer routinely works independently with the support of on‑duty campus police and security officers. This position is a direct line of communication for the general public and the campus community and is designated as Campus Security Authority (CSA), responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report. Responsibilities
Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety. Operates the police and security communications console; accesses confidential police information. Operates a multi‑line telephone system and radio dispatch console; responds to emergency calls from county E911 and dispatches responders; operates Dispatch Module (Computer‑Aided Dispatch), Daily Log, and Search Screens in the department reporting program; acknowledges officers over radio, records acknowledgment times; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, writing, or in‑person. Serves as liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history to assigned officers; documents all calls (telephone and radio) on appropriate forms when CAD system is non‑operational; analyzes calls to best handle each, determines needed info from caller and units to assign. Responds to emergency calls and alarm phones; dispatches patrol officers; monitors, or receives alarm notification calls, dispatches fire, panic, and intrusion alarm responses from monitoring center. Provides weekend and special events information. Prepares 'work orders' for officers on patrol or from community members; maintains other logs for fire alarm tests. Contacts appropriate offices for guests, vendors; coordinates opening of campus buildings. Complies with all state and/or college‑mandated training and certifications. Performs non‑supervisory duties including administrative assignments and other duties as assigned. Required Qualifications
High School or GED. Valid Georgia driver’s license. Must be able to become POST certified within first 6 months of employment. Successful background check. No felony convictions. Must be 18 years of age. Requires compliance with all state and/or college‑mandated training and certifications. Preferred Qualifications
Prior experience with a public safety organization. General knowledge of the campus geographical area. Current POST Communications Officer certification. Proposed Salary
38,300 – 45,900. Salary depends on experience, qualifications, internal equity, budget, and administration guidelines. Knowledge, Skills & Abilities
Skilled use of a computer for many duties. Excellent listening, communication (written and oral), comprehension of directions. Proficient operation of all dispatch center and related office equipment. Flexibility to perform shift work, shift rotation, overtime, and various shift lengths (24‑, 8‑, 10‑, 12‑hour, etc.). Ability to multitask, maintain files, and operate calmly under pressure. Ability to deal with hostile or rude individuals. Clear telephone and radio speech, works closely with others, and extracts pertinent info from callers. USG Core Values
The University System of Georgia statement of core values: Integrity, Excellence, Accountability, Respect. Conditions of Employment
Hiring contingent upon eligibility to work in the United States; proof of eligibility required upon acceptance. Offers contingent on background investigation, including criminal background check, confirmation of credentials, employment history and possibly credit check; pre‑employment drug test may apply. Offers subject to federal and state statutes and USG regulations. Equal Employment Opportunity
Georgia GwinnettCollege is an equal‑employment‑opportunity employer. We recruit, hire, train, and promote without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable laws.
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