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LanceSoft

Technical Writer Job at LanceSoft in Phoenix

LanceSoft, Phoenix, AZ, US, 85003

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Job Description

Job Description:
Hybrid - 2 days a week in office

Full Job Description Attached Below
OVERVIEW
  • City of Phoenix technology is centralized into the Information Technology Services department.
  • Technology professionals with the City work on critical systems supporting the enterprise and provide services to Phoenix residents and businesses.
  • Our business is in the City of Phoenix, which means the work our IT professionals do helps to improve the lives of residents, businesses, and visitors to Phoenix.
  • The City of Phoenix seeks a Technical Writer to join its growing staff of security professionals in the Information Security Office [ISO] Division of the Information Technology Services Department. The ISO Division provides strategic oversight, direction, and coordination for the city of Phoenix's information security programs.
  • This position will report to the Cyber Strategy and Planning Manager [CSAPM] whose section/branch is responsible for assisting the Chief Information Security Officer (CISO), with the development and execution of cyber strategy;policy planning and design;security training and education;security communication;tool administration;and security metrics and reporting across the city.
  • The Technical Writer will concentrate their time on Policy Planning and Design but will also assist in delivering results in the sections/branches core responsibilities.
  • The primary objective is to analyze information required for Policy Planning and Design;the development or updating policies, standards, and standard operating procedures, as well as website content, reports, metrics, training material, brochures etc.
  • This will be accomplished by consulting with management, engineering and technical staff as well as subject-matter experts to gain an understanding of the city's information security services.
  • The technical writer will then utilize standard templates and translate this information into user-friendly, engaging content.
  • The Technical Writer will be responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team.
  • This documentation must be simple and clear so that it can be easily understood by every employee.
  • They must also be comprehensive and able to address questions or situations that may arise.
  • Such work requires that technical writers be aware of these potential situations or questions at every level within the city.
  • Writing and introducing policy and other content also entails ensuring that it is not contradictory to any departmental or city guidelines or objectives.
  • This includes ensuring that content is both in line with the city's mission and the laws of the community.
  • Often, this work can entail additional legal research.
The core responsibilities for the position are as follows:
  • Prepare, review, revise, and maintain technical documents, policies, standards, standard operating procedures, and other information security content to include software and systems engineering, system operations, testing, and user documentation.
  • Gather and analyze technical and product information from various sources to document new or changing product functionality.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
  • Assist in planning, scheduling, and tracking documentation work to meet release and deliverable dates.
IDEAL CANDIDATE
  • Highly organized
  • A self-starter /self-directed individual contributor
  • Ability to easily work in a team environment
  • Ability to easily synthesize technical data
  • Excellent time management skills
  • Consistently validates to ensure accurate deliverables
  • Great attention to detail
  • Excellent written and verbal communication skills
  • Keen understanding of business etiquette and protocol
  • Works well under pressure
  • Excellent interpersonal skills and ability to work cooperatively with other city staff across multiple technical domains and teams.
MINIMUM QUALIFICATIONS
  • 3-5 years of technical writing experience
  • 1 -3 years in the information security field.
  • 3 years'experience writing information technology policies, standards, and standard operating procedures.
  • Bachelor's degree in computer science, math, electronic systems engineering or relevant experience in a related technical field.
  • Other combinations of experience and education that meet the minimum qualifications may be substituted.
PREFERRED QUALIFICATIONS -The minimum qualifications listed above, plus:
  • NIST, CIS, PCI DSS framework knowledge.
  • 5-10 years of experience with advanced Microsoft tools
  • Security + or other leading nationally recognized information security certifications.


Meet Your Recruiter

Chintala Ajay