Audio Visual (AV) Services Technician Job at Yale University in New Haven

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Hourly Range $34.77 Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with the AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands. Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware. Provide installation services to upgrade existing systems - adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat‑panel displays, microphones, speakers, listening assistance transmitters, lecture‑capture recorders, etc. Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Must have the ability to travel to multiple locations within one day as needed. Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces. Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades. Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products - Including navigation of management portals. Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision. Provide outstanding customer service to clients that include faculty, students, and administrative personnel. Principal Responsibilities Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. Provides technical support services including control system networking, configuration, and basic programming. Performs systems installation, including cable termination and rack assembly. Troubleshoots audio‑visual control systems that utilize various interfaces. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. Develops testing and calibration procedures for installations in production environments. Supports basic networking systems and protocols with an understanding of client‑specific networking and security requirements. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. Maintains proficiency in audio‑visual technology and applies this knowledge to audio‑visual systems integration and support services. Coordinates, organizes, and executes audio‑visual support. Develops and edits departmental documentation regarding system specifications and usage. May perform other duties as assigned. Required Education and Experience Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associate's degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties throughout their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Yale University is a tobacco‑free campus. #J-18808-Ljbffr In Summary: The Manager of AV Service & Maintenance will provide AV support to the academic and administrative spaces across campus . This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands . En Español: Trabajar en Yale significa contribuir a un mañana mejor. Ya sea que seas residente actual de nuestra comunidad con sede en New Haven - elegible para oportunidades a través de la Iniciativa de Contratación de Nueva Haven o un recién llegado, interesado en explorar todo lo que Yale tiene para ofrecer, tus talentos y contribuciones son bienvenidos. Descubre tus oportunidades en Yale! Rango horario $34.77 Trabaja bajo la supervisión del Gerente de Servicio & Mantenimiento AV y en estrecha coordinación con el equipo de diseño de sistemas AV y Tecnología del aula e Equipo de soporte de eventos para proporcionar apoyo AV a los espacios académicos y administrativos en todo el campus. Este soporte se centrará en sistemas que cuentan con equipos de fabricantes como QSYS, Extronphones, Crestron, WolfVision, Solcapance, Shure, Tasson y otras marcas prominentes de la industria. Debe tener la capacidad de viajar a múltiples lugares en un día según sea necesario. Realizar una solución de problemas para determinar las causas de fallas del sistema y realizar reparaciones aceleradas para restaurar la función de los espacios equipados con AV. Actualizar documentación que detalla el estado y inventario de espacios para determinar oportunidades para futuras actualizaciones del sistema. Proporcionar soporte para instalar y mantener espacios dotados de productos compatibles con Zoom y Teams - Incluyendo navegación por portales de gestión. Proporar soporte de instalación y mantenimiento de espacio equipado con sistemas de señalización digital. Familiaridad con servicios como Visix, AppSpace y RiseVision. Ofrecer servicio al cliente excepcional que incluye ensamblajes, estudiantes e personal administrativo. Responsabilidades Principales Consulta con facultades para evaluar sus necesidades tecnológicas e instructivas. Elige o desarrolla soluciones que permitan la interoperabilidad dentro de los centros de enseñanza. Desarrolla procedimientos de prueba y calibración para instalaciones en entornos productivos. Apoya sistemas y protocolos básicos de red con una comprensión de los requisitos específicos de redes y seguridad del cliente. Coordina y facilita las cuestiones de tecnología, infraestructura y apoyo ambiental, operativo y relacionado. Supervisa servicios diarios de soporte para zonas asignadas y sirve como el punto de contacto inicial para resolver problemas en estas zonas. Mantenen la competencia en tecnología audiovisual y aplican este conocimiento a la integración de sistemas audiovisuales y servicios de apoyo. Coordinan, organizan y desarrollan un soporte audiovisual. La universidad se compromete a basar los juicios sobre la admisión, educación y empleo de individuos en sus calificaciones y habilidades y busca atraer a su cuerpo docente, personal y estudiante personas cualificadas desde una amplia gama de orígenes y perspectivas. De acuerdo con esta política y según lo delineado por las leyes federales y de Connecticut, Yale no discrimina en admisiones, programas educativos o empleo contra cualquier individuo debido al sexo, orientación sexual, identidad o expresión de género, raza, color, origen nacional o étnico, religión, edad, discapacidad, estatus como veterano especial discapacitado, veterano de la era vietnamita u otro veterano. Las consultas relativas a la Política de Yale Contra la Discriminación y el Acoso pueden remitarse a la Oficina de Equidad y Accesibilidad Institucional (OIEA).