Emergency Communication Dispatcher, Public Safety Job at Inside Higher Ed in Cin

Emergency Communication Dispatcher, Public Safety

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Next Lives at the University of Cincinnati. Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting. The New York Times has called “the most ambitious campus design program in the country.” UC’s momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co‑op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.
UC is a mission‑driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

About The Department: Are you a highly‑motivated detail‑oriented multi‑tasker who enjoys working with a team of people? If so, you could be a perfect fit for the Emergency Communications Dispatcher for the University of Cincinnati’s Department of Public Safety. Under the direction of a higher level supervisor, you would operate communication equipment to dispatch personnel and equipment for Public Safety’s Police Division. If you have experience operating emergency communications equipment and are interested in one of the best benefits packages in the area, please read on.

As one of the largest employers in the region, the University of Cincinnati offers a generous vacation and benefits package including tuition remission for all eligible full and part‑time employees, their dependents, and spouse or domestic partner. Additional professional development opportunities are available through Communiversity along with unlimited access to E‑Learning courses. A variety of retirement options are offered including an opportunity to participate in a traditional pension plan as well as optional supplemental retirement plans. Very cost‑effective healthcare and dental plan options are available accompanied by health savings accounts, flexible spending accounts, and employee assistance programs. Employee discounts are offered through numerous organizations including the Campus Recreation Center, University Athletics, Cincinnati Ballet, Cincinnati Zoo, Newport Aquarium, US Bank Arena, Cincinnati Bengals, and the University Bookstore. Please visit www.uc.edu/hr/benefits to discover all of the benefits offered.

Job Overview

Under direct supervision from the Emergency Communication Center Manager, a higher‑level Emergency Communications Dispatcher, supervisor, or training officer, operate communication equipment dispatching personnel and equipment.

Essential Functions

• Operate radio, telephone and computer equipment at base station. Coordinate communication operations for Law Enforcement, Facilities Management, Fire Inspectors, Fire Alarm Technicians, Parking Services, and Student Health.
• Receive and record telephone calls; receive and transmit communication dispatching personnel and equipment to all UC campuses.
• Operate equipment and enter data/queries into the appropriate computerized system; monitor and perform all functions for RCIC/LEADS; monitor computer operations and transmit messages; monitor proprietary alarm systems, radio systems, and environmental control computer; monitor multiple screens and operate equipment simultaneously.
• Maintain radio, teletype and other required records.
• Operate with a headset or handset for radio and phone functionality.
• Required to work all shifts, weekends, and holidays throughout training period. After training period, may require working rotating shifts, weekends, and holidays.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

High School Diploma/GED

Required Experience

Six (6) months computer or keyboarding, and at least one year extensive telephone experience is required. Must obtain Regional Crime Information Center (RCIC) certification, APCO PST 1 certification, and Priority Dispatch IAED EMD certification by end of one year probationary period.

Additional Qualifications Considered

Telephone experience within a public safety setting

Application Information

You must indicate on your resume, materials evidence of having the experience, skills, and/or education required for this title. Please document all dates of employment, description of relevant duties, and full‑time/part‑time status. The complete resume will be the sole criteria used by Human Resources to determine eligibility, which will be based on the minimum qualifications. Must pass background investigation, psychological assessment, and polygraph examination.

Physical Requirements/Work Environment

• May require working rotating shifts, weekends and holidays.
• Sitting – Continuously
• Talking – Continuously
• Hearing, listening – Continuously

Compensation and Benefits

Pay Grade: 7
Starting hourly rate: $28.70
Post‑Probationary rate: $30.12

Benefits

UC offers an exceptional benefits package designed to support your well‑being, financial security, and work‑life balance. Highlights include:
• Comprehensive Tuition Remission
• Robust Retirement Plans
• Real Work‑Life Balance with generous time‑off policy including vacation and sick time, 11 paid holidays, additional end‑of‑year paid time off (Winter Season Days), and 6 weeks of paid parental leave for new parents.
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html

UC is an E‑Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I‑9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i‑9‑central/form‑i‑9‑acceptable‑documents

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.