Senior UX/UI Designer - AI Job at GEICO in Palo Alto

Base Pay Range

$97,375.00/yr - $172,200.00/yr

About GEICO

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Job Overview

GEICO is looking for an accomplished, customer-obsessed and results-oriented Senior UX/UI Designer. The ideal candidate will be comfortable working with a variety of business partners and delivering design solutions. Collaborate with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback. As a Senior UX/UI designer you will be responsible for designing high quality solutions that put the customer at the center and achieving outcomes that move our business forward. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset.

This position is a hybrid role that requires you to be on-site 3 days a week at one of the following locations: Palo Alto, CA; New York, NY; Bethesda, MD; Dallas, TX; Chicago, IL; Seattle, WA.

Job Responsibilities

• Collaborate with product, engineering, and business teams to uncover customer and business needs
• Translate complex ideas into understandable concepts and solutions that evolve and enhance the product experience
• Manage through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocate for the customer through human‑centered design methods, including discovery, research, and user testing
• Facilitate and participate in workshops with internal and external stakeholders to align with business needs
• Create process and user flows, wireframes, journey maps, and user interface specifications
• Deliver design assets for acceptance, development, and delivery to market in partnership with engineering

Preferred Qualifications

• Bachelor’s Degree in a related field
• 5+ years of experience (or 3+ with Masters degree) with User Experience design
• 3+ years designing for AI/ML products, chatbots, or conversational interfaces
• Experience designing complex B2B platforms with multiple user personas and workflows
• Proficiency with enterprise design systems and component libraries
• Advanced skills in Figma, plus experience with rapid prototyping tools like Cursor for AI‑assisted design iteration
• Experience designing chat interfaces, multi‑agent systems, and voice interactions
• Understanding of AI explainability, confidence scoring, and source attribution in user interfaces
• Expertise in designing complex AI workflows that remain intuitive for non‑technical users
• Experience designing interfaces where AI determines optimal tools/models based on user prompts
• Experience with MCP (Model Context Protocol) or similar AI integration frameworks
• Background in data visualization or analytics platforms
• Experience designing for both business users and technical practitioners

Annual Salary

$97,375.00 - $172,200.00

The GEICO Pledge

Great Company: You’ll help customers through life’s twists and turns with an iconic brand that thrives on innovation. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams.

Great Careers: You’ll have access to industry leading training, certification assistance, career mentorship and coaching.

Great Culture: We foster an inclusive culture rooted in integrity, action and a winning mindset.

Great Rewards: Compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future.

Equal Employment Opportunity Statement

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities and ensures a work environment that enables productivity.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology