Jobs via Dice is hiring: User Experience Project Manager in Chicago

Senior UX Program Manager

Our client’s Digital User Experience team seeks a Senior UX Program Manager to enhance Design Operations by leading initiatives that improve design throughput, consistency, quality, and transparency. Reporting to the Manager of Program Management, you will be responsible for implementing planning, tracking, and reporting mechanisms.

You will collaborate with design, research, product management, and engineering teams to adopt design processes and guidelines and strengthen connections across product teams. Your role involves working with these teams to establish scalable approaches that amplify design efforts.

As a Senior UX Program Manager, you will operate with a high degree of independence and ownership in areas where program strategy is still being defined. Your knowledge and experience in product, software, and user experience design will inform your decisions. You have successfully established and managed various design‑related processes, resources, and programs that have yielded measurable results.

You are adept at evolving, improving, and simplifying processes that scale across multiple teams and methodologies, driving clarity and alignment among partners and stakeholders. In this role, you will promote operational excellence, process improvement, and team enablement across design functions, collaborating with cross‑functional teams to streamline workflows and optimize work practices.

Responsibilities

• Manage design operations, including intake processes and backlogs.
• Work closely with design managers on prioritization, goal‑tracking, and resource planning.
• Drive review cadences, status updates, and timely delivery across product development lifecycles.
• Document and optimize frameworks, standard processes, and best practices for the design teams.
• Establish predictable, repeatable processes that help studio leaders and contributors prioritize, plan, and execute multiple parallel projects.
• Foster cross‑org transparency by working closely with Design, Research, Product, and Engineering leaders to create, maintain, and publish reporting and dashboards that share project information and illustrate progress against goals.
• Work with the Manager of Program Management and cross‑functional leadership to identify and implement new programs to raise the customer‑experience bar for the entire Digital organization.
• Facilitate knowledge sharing and collaboration across UX portfolio teams.
• Create seamless onboarding experiences and team‑wide standards for new hires.
• Identify opportunities for training and support resources to enhance the team’s capabilities.
• Facilitate cross‑functional collaboration between design, business, and engineering teams.
• Provide regular updates and communicate effectively with key stakeholders.
• Escalate issues, anticipate trade‑offs, and balance business needs with customer experience constraints.

Preferred Qualifications

• Strong knowledge of project management tools and methodologies (Agile to Waterfall).
• Deep understanding of human‑centered design process.
• Experience managing UX programs and working with Design and Research.
• Strong ability to effectively manage cross‑functional projects, dependencies, and bottlenecks.
• Experience escalating issues and anticipating and making hard trade‑offs between business and customer need.
• Excellent written and verbal communication skills.
• Ability to work effectively with tight deadlines in a fast‑paced environment.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong sense of ownership, urgency, and drive.

Position's Contributions to Work Group

• Contribute to design operations strategy and execution.
• Drive adoption of standard processes and reporting.
• Align cross‑functional teams on goals and deliverables.
• Advance transparency and knowledge sharing.
• Support onboarding and professional development.

Job Type & Location

Contract position based out of Chicago, IL.

Pay And Benefits

Pay range: $55.00 - $65.00/hr.

Benefits may include medical, dental & vision; critical illness, accident & hospital; 401(k) retirement plan; life insurance; short and long‑term disability; HSA; transportation benefits; employee assistance program; PTO and vacation.

Workplace Type

Hybrid position in Chicago, IL.

Application Deadline

Position anticipated to close on Nov 21, 2025.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.