Prescott's Med is hiring: Service Writer in Monument

Service Writer at Prescott's Med

Prescott’s is a leading medical device services company dedicated to providing the highest quality equipment and service to healthcare professionals nationwide. Join our team to support frontline care through innovation, service, and expert refurbishment of essential medical equipment.

This position will be worked onsite at our facility in Monument, CO.

Responsibilities

• Validate order information prior to processing all order requests
• Process orders from customers and internal field representatives
• Dispatch sales orders and parts requests to internal technicians for fulfillment
• Process sales orders for invoicing for remaining balances of unreturned parts
• Communicate with customers regarding service requests, updates and costs
• Prepare quotes and information for pricing and parts inquiries; assist internal field representatives with providing quotes to customers
• Provide accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate
• Maintain records of parts used and inventory levels for the service department
• Assist field representatives and customers with RMA creation and UPS label creation for parts return
• Manage back orders and follow up with efficient fulfillment of all orders
• Input data into NetSuite

Requirements

• High school diploma or equivalent (required)
• 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role (preferred)
• Experience in medical device industry or equivalent is a plus
• Computer and data entry experience (required)
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast‑paced environment
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)
• Basic understanding of medical equipment and terminology is a plus
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively
• Ability to work both independently and collaboratively within a team
• Follow safety procedures in the performance of job duties and maintain a clean and safe work area

Pay Range: $22.00 - $24.00 per hour

Benefits

• Paid time off
• Healthcare insurance (medical, dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short‑term (employee paid) and long‑term disability (employer paid)
• 401(k) plan with company matching
• Continuous learning and development – opportunities for training, workshops, and certifications
• Fun and inclusive work environment celebrating diversity and fostering growth

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Motor Vehicle Manufacturing

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