United Airlines is hiring: Sr Designer - UX in Chicago

Job Description

Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview and Responsibilities

As the Senior Designer – UX, you will play a key role on United’s Customer UX team, leading the craft of interaction design in mission‑based teams and elevating the quality of digital experiences across the travel journey. This role is responsible for designing intuitive, usable, and visually excellent interactions; shaping cohesive omnichannel experiences; and contributing to United’s design system to ensure consistency and craft across platforms.

We’re looking for an empathetic, curious, and craft‑driven designer who excels at problem‑solving, cares deeply about usability, and delivers thoughtful, high‑fidelity design work in a collaborative environment.

Key Responsibilities

• Craft intuitive, usable, and visually excellent interactions: Design interaction models that balance clarity, usability, and visual refinement, enabling users to navigate confidently across products and touchpoints.
• Design inclusive, cohesive omnichannel experiences: Ensure interaction patterns, visual language, and behaviors remain consistent and seamless across platforms, devices, and channels to support a unified end‑to‑end experience.
• Define interaction and motion patterns: Establish how interfaces behave — from micro‑interactions to complex flows — using motion, hierarchy, and visual cues to enhance comprehension, feedback, and overall usability.
• Prototype to explore, communicate, and validate: Build high‑fidelity prototypes, interaction studies, and storyboards that bring behavior and visual design to life, supporting rapid usability testing and alignment with partners.
• Elevate product quality through cross‑functional collaboration: Work closely with product designers, engineers, and marketing to ensure interaction, usability, and visual design come together seamlessly in production.
• Contribute to the design system: Work with Atmos team to not only use, but also contribute visual patterns, and motion principles that promote usability, accessibility, consistency, and world‑class design craft across the ecosystem.

Qualifications

Minimum Qualifications

• Bachelor’s degree in a relevant field (Human‑Computer Interaction, information design, communications, Computer Systems, Visual Design or related disciplines)
• 4+ years of experience in UI/UX design
• Portfolio with case studies showing process, decisions, and business or customer impact
• Abreast of emerging UI trends, tools, and technologies
• Proficiency using digital design and prototyping tools (Figma, Adobe Creative Cloud, etc.)
• Experience applying WCAG accessibility standards to designs
• Proven effectiveness in working as a member in cross‑functional teams which include business analysts, designers, researchers, developers, and product owners
• Experience with Agile and/or lean philosophy and methods
• Design experience for both web and mobile platforms
• A user‑centered approach in design perspective and practice
• Excellent verbal and written communication skills
• Positive attitude and be able to work effectively in a team
• Ability to manage multiple efforts and adapt to changing priorities, while maintaining high attention to detail
• Ability to solve problems creatively and effectively

Preferred Qualifications

• Airline experience
• Expertise in design principles, visual systems, and best practices, including layout, typography, and color theory
• Familiarity with front‑end technologies and development patterns across iOS and Android

Compensation and Benefits

The base pay range for this role is $87,780.00 to $114,376.00. This position is also eligible for bonus and/or long‑term incentive compensation awards.

Competitive benefits include medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Airlines and Aviation

Equal Opportunity Employer

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.