Alameda County
Division Director, SSA (Promotional) - #25-6050-01
Alameda County, Castro Valley, California, United States, 94546
Introduction
YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY. THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service by December 11, 2025. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online.
DESCRIPTION Alameda County Social Services Agency is recruiting to fill two Division Director, SSA vacancies in Oakland and Hayward. The vacancies are in the Department of Children & Family Services and Workforce & Benefits Administration; however, the eligible list may be used to fill future Division Director vacancies. The Division Director, SSA plans, evaluates, and directs the operations and staff in one or more divisions/offices. The Division Director, SSA develops and establishes overall divisional policies; sets goals and objectives consistent with the Agency’s overall goals; and participates in the meet and confer process with labor organizations.
Ideal Candidate The ideal candidate will have a positive, progressive, and responsive leadership style, be politically astute, possess excellent written and verbal communication skills, and represent the Social Services Agency before boards, commissions, and community groups. The candidate will possess, but is not limited to, the following critical attributes:
Demonstrated ability to lead, direct, and manage multi-level staff; generate staff commitment and adherence to program, administrative policies and procedural changes.
Exceptional administrative and organizational skills to direct Division staff in policy formulation and implementation required to meet legal requirements, county policies, goals, and service delivery.
Exceptional experience providing direction and guidance to Division staff regarding the investigation and resolution of Human Resources, Labor, and client relations issues.
Demonstrated experience and ability to identify and analyze complex problems, design solutions, and formulate appropriate action plans proactively and collaboratively.
Strong collaboration skills to develop and maintain partnerships with human and social services organizations and community groups.
Experience in directing, monitoring, and coordinating division operation processes, including budget planning, funding source planning, staffing requirements, and major building alterations.
MINIMUM QUALIFICATIONS
I Experience:
Six years’ full-time supervisory experience including at least two years of second-line supervisory experience in a social service, economic benefits, or employment services class in the Social Services Agency. A bachelor’s degree may substitute for two years of first-line supervisory experience.
II Experience:
Six years’ full-time, increasingly responsible managerial or administrative experience involving supervision of a major staff support function or program division at the level of Administrative Services Officer or an equivalent or higher-level administrative class. A bachelor’s degree may substitute for two years of the required supervisory experience.
KNOWLEDGE AND SKILLS Knowledge of:
Federal, State and local laws, codes and regulations relating to social service programs.
Principles, methods and techniques of administration, organization and management of the Social Services Agency’s programs and departments.
Principles of supervision, training and performance evaluation.
Principles and practices of personnel administration, including appropriate labor relations processes.
Community resource development and professional social work practices.
Principles and practices of client and public relations.
Psychological, socioeconomic and cultural factors affecting client and family functioning.
Principles of budget development and administration.
Automated system capabilities and applications.
Abilities:
Planning and organization.
Analysis and problem solving.
Decision making.
Leadership.
Management control.
Budget analysis.
Oral communication.
Written communication.
Flexibility.
Adaptation to stress.
Interpersonal sensitivity.
EXAMINATION COMPONENTS
Review of the applicant’s application to verify possession of minimum requirements.
An oral interview weighted as 100% of the candidate’s final examination score. The interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment.
RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.
Deadline for Filing: 5:00 p.m., Thursday, December 11, 2025
Review of Minimum Qualifications: December 18, 2025
Oral Examination: Week of January 12, 2026 (combined oral examination/hiring interview)
Alameda County and the Human Resource Services Department will make reasonable efforts to accommodate qualified individuals with disabilities and/or medical conditions in accordance with FEHA, ADA, and the Reasonable Accommodation Policy.
BENEFITS
Health & Well-Being Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care, and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity, and Legal Services
Employee Assistance Program
Retirement Plan – Defined Benefit Pension Plan
Deferred Compensation Plan (457 Plan or Roth Plan)
Paid holidays, floating holidays, vacation and sick leave accrual, vacation purchase program
Management Paid Leave (up to three days for non-exempt, up to eight for exempt)
Catastrophic Sick Leave
Pet Insurance and Commuter Benefits Program
Employee Wellness Program (e.g., At Work Fitness, Gym Membership Discounts)
Employee Discount Program (e.g., theme parks, cell phone, etc.)
Child Care Resources
First United Services Credit Union (eligibility per County)
Conclusion All notices related to County recruitments for which you have applied will be sent via email. Please review your email settings to ensure you receive notifications. Check your online application account regularly for updates. For questions, visit the County Human Resources website or contact the listed Human Resources Analyst.
Disaster Service Worker All Alameda County employees are designated Disaster Service Workers. Employment requires a loyalty oath affirmation, and employees must report to work as ordered during emergencies.
EQUAL EMPLOYMENT OPPORTUNITY Alameda County is an equal opportunity employer. All employment is based on merit, competence, performance, and business need. The County does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, employee organization membership, retaliation, parental status, military service, or other non-merit factors protected by law. Alameda County celebrates diversity and is committed to creating an inclusive, welcoming workplace environment.
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DESCRIPTION Alameda County Social Services Agency is recruiting to fill two Division Director, SSA vacancies in Oakland and Hayward. The vacancies are in the Department of Children & Family Services and Workforce & Benefits Administration; however, the eligible list may be used to fill future Division Director vacancies. The Division Director, SSA plans, evaluates, and directs the operations and staff in one or more divisions/offices. The Division Director, SSA develops and establishes overall divisional policies; sets goals and objectives consistent with the Agency’s overall goals; and participates in the meet and confer process with labor organizations.
Ideal Candidate The ideal candidate will have a positive, progressive, and responsive leadership style, be politically astute, possess excellent written and verbal communication skills, and represent the Social Services Agency before boards, commissions, and community groups. The candidate will possess, but is not limited to, the following critical attributes:
Demonstrated ability to lead, direct, and manage multi-level staff; generate staff commitment and adherence to program, administrative policies and procedural changes.
Exceptional administrative and organizational skills to direct Division staff in policy formulation and implementation required to meet legal requirements, county policies, goals, and service delivery.
Exceptional experience providing direction and guidance to Division staff regarding the investigation and resolution of Human Resources, Labor, and client relations issues.
Demonstrated experience and ability to identify and analyze complex problems, design solutions, and formulate appropriate action plans proactively and collaboratively.
Strong collaboration skills to develop and maintain partnerships with human and social services organizations and community groups.
Experience in directing, monitoring, and coordinating division operation processes, including budget planning, funding source planning, staffing requirements, and major building alterations.
MINIMUM QUALIFICATIONS
I Experience:
Six years’ full-time supervisory experience including at least two years of second-line supervisory experience in a social service, economic benefits, or employment services class in the Social Services Agency. A bachelor’s degree may substitute for two years of first-line supervisory experience.
II Experience:
Six years’ full-time, increasingly responsible managerial or administrative experience involving supervision of a major staff support function or program division at the level of Administrative Services Officer or an equivalent or higher-level administrative class. A bachelor’s degree may substitute for two years of the required supervisory experience.
KNOWLEDGE AND SKILLS Knowledge of:
Federal, State and local laws, codes and regulations relating to social service programs.
Principles, methods and techniques of administration, organization and management of the Social Services Agency’s programs and departments.
Principles of supervision, training and performance evaluation.
Principles and practices of personnel administration, including appropriate labor relations processes.
Community resource development and professional social work practices.
Principles and practices of client and public relations.
Psychological, socioeconomic and cultural factors affecting client and family functioning.
Principles of budget development and administration.
Automated system capabilities and applications.
Abilities:
Planning and organization.
Analysis and problem solving.
Decision making.
Leadership.
Management control.
Budget analysis.
Oral communication.
Written communication.
Flexibility.
Adaptation to stress.
Interpersonal sensitivity.
EXAMINATION COMPONENTS
Review of the applicant’s application to verify possession of minimum requirements.
An oral interview weighted as 100% of the candidate’s final examination score. The interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment.
RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.
Deadline for Filing: 5:00 p.m., Thursday, December 11, 2025
Review of Minimum Qualifications: December 18, 2025
Oral Examination: Week of January 12, 2026 (combined oral examination/hiring interview)
Alameda County and the Human Resource Services Department will make reasonable efforts to accommodate qualified individuals with disabilities and/or medical conditions in accordance with FEHA, ADA, and the Reasonable Accommodation Policy.
BENEFITS
Health & Well-Being Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care, and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity, and Legal Services
Employee Assistance Program
Retirement Plan – Defined Benefit Pension Plan
Deferred Compensation Plan (457 Plan or Roth Plan)
Paid holidays, floating holidays, vacation and sick leave accrual, vacation purchase program
Management Paid Leave (up to three days for non-exempt, up to eight for exempt)
Catastrophic Sick Leave
Pet Insurance and Commuter Benefits Program
Employee Wellness Program (e.g., At Work Fitness, Gym Membership Discounts)
Employee Discount Program (e.g., theme parks, cell phone, etc.)
Child Care Resources
First United Services Credit Union (eligibility per County)
Conclusion All notices related to County recruitments for which you have applied will be sent via email. Please review your email settings to ensure you receive notifications. Check your online application account regularly for updates. For questions, visit the County Human Resources website or contact the listed Human Resources Analyst.
Disaster Service Worker All Alameda County employees are designated Disaster Service Workers. Employment requires a loyalty oath affirmation, and employees must report to work as ordered during emergencies.
EQUAL EMPLOYMENT OPPORTUNITY Alameda County is an equal opportunity employer. All employment is based on merit, competence, performance, and business need. The County does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, employee organization membership, retaliation, parental status, military service, or other non-merit factors protected by law. Alameda County celebrates diversity and is committed to creating an inclusive, welcoming workplace environment.
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