Traveltechessentialist
Content Curation Manager (CRM)
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we win together.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model, and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
In this role, you will
Oversee daily management of the CRM Content Library, ensuring all content is accurately ingested, tagged, versioned, and easily accessible
Maintain rigorous standards for metadata, naming conventions, taxonomy, and tagging patterns to ensure consistency and optimal search‑ability
Own version control and content block management, supporting quarterly refresh cycles to maintain relevance and compliance
Coordinate controlled removal or archiving of outdated or non‑compliant content in line with governance standards
Run quality assurance (QA) processes across languages, devices, and CRM templates to verify content functionality and correctness
Develop and manage workflows for content review, stakeholder approvals, and legal checks when required
Lead regular audits on the content library, monitor reported errors, and take action to resolve issues efficiently
Manage intake, curation, and uploading of new content blocks, coordinating with Content Creation, Creative, and Brand teams
Tag and categorize new and updated content accurately by brand, journey stage, message type, and other key parameters
Evaluate and refine tagging schemas, workflow automations, and tool features to improve content accessibility and speed to market
Serve as the primary point of contact for content ingestions, queries, and updates from cross‑functional teams
Share best practices, process guidance, and system training to creative, campaign, and production teams
Track key metrics such as percentage of content refreshed quarterly, average time to curate new content, and error rates
Gather user feedback to inform continuous improvement of content curation processes and tool usage
Experience and Qualifications
Minimum 5+ years in content operations, asset management, or library curation roles, ideally within a CRM or digital marketing setting
Hands‑on experience managing digital asset management (DAM) or content library systems, including taxonomy design and tagging implementation
Strong working knowledge of metadata structures, version control, naming standards, and workflow automation
Proven ability to run content QA checks across multiple languages and platforms (ideally including Salesforce or similar CRM tools)
Demonstrated track record in executing audits, resolving errors, and refreshing large content repositories on a defined cadence
Experience collaborating with creative, campaign, and technical teams to deliver operational excellence
Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment
Strong communicator, adept at training users, documenting processes, and driving adoption of new systems or standards
Familiarity with performance metrics and dashboard/reporting tools to monitor library usage and content quality
The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. The official website to find and apply for job openings at Expedia Group is
careers.expediagroup.com/jobs .
#J-18808-Ljbffr
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we win together.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model, and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
In this role, you will
Oversee daily management of the CRM Content Library, ensuring all content is accurately ingested, tagged, versioned, and easily accessible
Maintain rigorous standards for metadata, naming conventions, taxonomy, and tagging patterns to ensure consistency and optimal search‑ability
Own version control and content block management, supporting quarterly refresh cycles to maintain relevance and compliance
Coordinate controlled removal or archiving of outdated or non‑compliant content in line with governance standards
Run quality assurance (QA) processes across languages, devices, and CRM templates to verify content functionality and correctness
Develop and manage workflows for content review, stakeholder approvals, and legal checks when required
Lead regular audits on the content library, monitor reported errors, and take action to resolve issues efficiently
Manage intake, curation, and uploading of new content blocks, coordinating with Content Creation, Creative, and Brand teams
Tag and categorize new and updated content accurately by brand, journey stage, message type, and other key parameters
Evaluate and refine tagging schemas, workflow automations, and tool features to improve content accessibility and speed to market
Serve as the primary point of contact for content ingestions, queries, and updates from cross‑functional teams
Share best practices, process guidance, and system training to creative, campaign, and production teams
Track key metrics such as percentage of content refreshed quarterly, average time to curate new content, and error rates
Gather user feedback to inform continuous improvement of content curation processes and tool usage
Experience and Qualifications
Minimum 5+ years in content operations, asset management, or library curation roles, ideally within a CRM or digital marketing setting
Hands‑on experience managing digital asset management (DAM) or content library systems, including taxonomy design and tagging implementation
Strong working knowledge of metadata structures, version control, naming standards, and workflow automation
Proven ability to run content QA checks across multiple languages and platforms (ideally including Salesforce or similar CRM tools)
Demonstrated track record in executing audits, resolving errors, and refreshing large content repositories on a defined cadence
Experience collaborating with creative, campaign, and technical teams to deliver operational excellence
Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment
Strong communicator, adept at training users, documenting processes, and driving adoption of new systems or standards
Familiarity with performance metrics and dashboard/reporting tools to monitor library usage and content quality
The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. The official website to find and apply for job openings at Expedia Group is
careers.expediagroup.com/jobs .
#J-18808-Ljbffr