Devco Residential Group
Community Manager - Kendrick Landing
Devco Residential Group, Lakewood, Washington, us, 98496
Full‑Time Community Manager
Lakewood, WA
About the Company HNN Communities is a privately held, owner‑operated property management company specializing in multifamily and mixed‑use properties across Washington State. Our mission is to provide outstanding housing while balancing short‑term ROI with long‑term preservation and value. We foster healthy communication, teamwork, integrity, and a culture that encourages inclusivity and compassion. We offer competitive pay, robust benefits and development opportunities.
Mission Devco Residential Group’s mission is to develop, construct, and manage high‑quality multifamily housing that provides stability, fosters growth, and delivers long‑term value to residents and stakeholders.
Vision DevCo’s vision is to be a leading developer, builder, and manager of quality multifamily housing throughout the western US.
Values
Quality: We deliver excellence in every aspect of our work.
Commitment: We honor our promises with unwavering dedication.
Teamwork: We achieve more together through collaboration and respect.
Integrity: We uphold the highest ethical standards in all we do.
Awards and Recognition
Emerald Award 2024 – New Affordable Development of the Year
Pay & Schedule Pay Details:
$40–$49 per hour Schedule:
Monday‑Friday 9am‑6pm
Benefits Offered
Over 90% company‑paid medical benefits for employee coverage.
100% company‑paid dental and vision benefits.
Healthcare and dependent care flexible spending accounts.
Company‑paid life insurance, AD&D, and long‑term disability.
Best‑in‑class voluntary insurance benefits.
Pre‑tax and Roth 401(k) with a 100% match on the first 4% contributed.
Discretionary bonus programs.
30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company‑sponsored industry training and certifications.
3 weeks paid time off per year.
Up to 12 paid holidays per year.
About the Position The Community Manager oversees day‑to‑day operations of assigned community(ies), ensuring company objectives are met. The role leads performance in associate management, leasing & marketing, compliance, accounting, resident satisfaction, and maintenance.
Job Responsibilities
Recruit, interview, hire, train, and retain employees; partner with HR for onboarding.
Oversee marketing program, including social media, collateral inventory, and collaboration with the Marketing Department.
Supervise resident retention, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
Ensure successful resident events, community programming, and local/non‑profit programs.
Oversee all maintenance activity: unit turns, service requests, scheduling, staffing, preventive maintenance, and capital improvement projects.
Implement new systems and procedures as directed; use company technology and software.
People Leadership
Lead, direct, and supervise 3–10+ employees (leasing, maintenance, assistant managers, porters).
Recruit, interview, check references, hire, and onboard employees with structured 30‑60‑90 plans.
Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide coaching and feedback.
Document performance, apply progressive discipline, and collaborate with HR on employee‑relations issues.
Build staffing schedules, manage timecards, approve PTO, ensure meal/rest compliance.
Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training and accountability.
Operational & Financial Management
Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues with Accounting.
Approve invoices, process payables, and verify utility billing and rentable item charges.
Prepare, monitor, and adhere to the community’s operating budget.
Lead revenue management strategies, monitoring LIHTC/Tax Credit Rents, Section 8 standards, and voucher programs.
Maintain Yardi and other property management systems with accurate resident, lease, and financial data.
Leasing, Marketing, & Resident Services
Oversee leasing activity: tours, prospect engagement, applications, move‑ins, move‑outs, and CRM/leasing software to achieve occupancy goals.
Collaborate with Marketing on community promotions, social media, and collateral management.
Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues with Resident Relations.
Supervise resident retention and renewal programs; lead community events and local partnerships.
Maintain reputation scores by delivering professional, responsive, high‑quality service.
Compliance & Risk Management
Ensure compliance with LIHTC/Section 42, special needs set‑asides, re‑certifications, calculation, and reporting.
Adhere to Federal, State, and Local laws: Fair Housing, ADA, wage and hour, landlord‑tenant regulations.
Monitor and enforce safety policies; comply with OSHA/L&I requirements and incident reporting procedures.
Oversee lease administration, screening processes, and legal notices for accuracy and compliance.
Conduct regular community inspections of units, amenities, and common areas.
Keep vacancy reports current and up‑to‑date.
Maintenance & Facilities
Direct maintenance operations: service requests, unit turns, preventive maintenance, and capital projects.
Schedule and supervise maintenance staff for timely, high‑quality work.
Partner with vendors, contractors, and service providers to maintain property standards.
Keep maintenance database updated with work order status.
Collaboration & Continuous Improvement
Work cross‑functionally with HR, Accounting, Compliance, and Marketing to ensure alignment.
Stay current on industry and legal trends; attend required training and complete certifications.
Implement new company systems, processes, and programs as directed.
Knowledge, Skills & Abilities
Include staff in planning, decision‑making, facilitation, and process improvement.
Model respect, professionalism, integrity, and accountability.
Strong decision‑making and prioritization skills under pressure.
Demonstrate market and competition knowledge to recommend strategies.
Inclusive leadership: foster teamwork, psychological safety, and bias‑aware practices.
Conflict management: de‑escalate resident and staff conflicts, seek win‑win solutions.
Strong written and verbal communication; set expectations and hold boundaries.
Proficiency in Yardi, HRIS/timekeeping systems, Excel/Google Sheets, Knock, and Elise AI.
Experience
Minimum 2 years of property management experience (sales/multi‑family leasing, supervisory responsibility).
Minimum 2 years of managing experience, coaching and mentoring.
Bachelor’s degree in business or related field preferred.
Preferred certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent.
Preferred bilingual skills (Spanish/English or relevant).
Experience leading through turnover, ownership transitions, or policy/process rollouts.
Ability to deliver daily brief huddles and micro‑trainings.
Thorough knowledge of Fair Housing and other applicable regulations.
Experience with Section 42 LIHTC compliance preferred.
Proficiency using MS Office Suite (Word, Excel, PowerPoint, Outlook).
Prior budgeting experience and ability to interpret financial statements.
Experience with property management software (Yardi, Happy Co.).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be 18 years of age or older.
Must be able to speak, read, and write English adequately.
Successful background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I‑9 guidelines.
HNN Communities is an Equal Opportunity Employer.
#J-18808-Ljbffr
Lakewood, WA
About the Company HNN Communities is a privately held, owner‑operated property management company specializing in multifamily and mixed‑use properties across Washington State. Our mission is to provide outstanding housing while balancing short‑term ROI with long‑term preservation and value. We foster healthy communication, teamwork, integrity, and a culture that encourages inclusivity and compassion. We offer competitive pay, robust benefits and development opportunities.
Mission Devco Residential Group’s mission is to develop, construct, and manage high‑quality multifamily housing that provides stability, fosters growth, and delivers long‑term value to residents and stakeholders.
Vision DevCo’s vision is to be a leading developer, builder, and manager of quality multifamily housing throughout the western US.
Values
Quality: We deliver excellence in every aspect of our work.
Commitment: We honor our promises with unwavering dedication.
Teamwork: We achieve more together through collaboration and respect.
Integrity: We uphold the highest ethical standards in all we do.
Awards and Recognition
Emerald Award 2024 – New Affordable Development of the Year
Pay & Schedule Pay Details:
$40–$49 per hour Schedule:
Monday‑Friday 9am‑6pm
Benefits Offered
Over 90% company‑paid medical benefits for employee coverage.
100% company‑paid dental and vision benefits.
Healthcare and dependent care flexible spending accounts.
Company‑paid life insurance, AD&D, and long‑term disability.
Best‑in‑class voluntary insurance benefits.
Pre‑tax and Roth 401(k) with a 100% match on the first 4% contributed.
Discretionary bonus programs.
30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company‑sponsored industry training and certifications.
3 weeks paid time off per year.
Up to 12 paid holidays per year.
About the Position The Community Manager oversees day‑to‑day operations of assigned community(ies), ensuring company objectives are met. The role leads performance in associate management, leasing & marketing, compliance, accounting, resident satisfaction, and maintenance.
Job Responsibilities
Recruit, interview, hire, train, and retain employees; partner with HR for onboarding.
Oversee marketing program, including social media, collateral inventory, and collaboration with the Marketing Department.
Supervise resident retention, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
Ensure successful resident events, community programming, and local/non‑profit programs.
Oversee all maintenance activity: unit turns, service requests, scheduling, staffing, preventive maintenance, and capital improvement projects.
Implement new systems and procedures as directed; use company technology and software.
People Leadership
Lead, direct, and supervise 3–10+ employees (leasing, maintenance, assistant managers, porters).
Recruit, interview, check references, hire, and onboard employees with structured 30‑60‑90 plans.
Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide coaching and feedback.
Document performance, apply progressive discipline, and collaborate with HR on employee‑relations issues.
Build staffing schedules, manage timecards, approve PTO, ensure meal/rest compliance.
Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training and accountability.
Operational & Financial Management
Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues with Accounting.
Approve invoices, process payables, and verify utility billing and rentable item charges.
Prepare, monitor, and adhere to the community’s operating budget.
Lead revenue management strategies, monitoring LIHTC/Tax Credit Rents, Section 8 standards, and voucher programs.
Maintain Yardi and other property management systems with accurate resident, lease, and financial data.
Leasing, Marketing, & Resident Services
Oversee leasing activity: tours, prospect engagement, applications, move‑ins, move‑outs, and CRM/leasing software to achieve occupancy goals.
Collaborate with Marketing on community promotions, social media, and collateral management.
Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues with Resident Relations.
Supervise resident retention and renewal programs; lead community events and local partnerships.
Maintain reputation scores by delivering professional, responsive, high‑quality service.
Compliance & Risk Management
Ensure compliance with LIHTC/Section 42, special needs set‑asides, re‑certifications, calculation, and reporting.
Adhere to Federal, State, and Local laws: Fair Housing, ADA, wage and hour, landlord‑tenant regulations.
Monitor and enforce safety policies; comply with OSHA/L&I requirements and incident reporting procedures.
Oversee lease administration, screening processes, and legal notices for accuracy and compliance.
Conduct regular community inspections of units, amenities, and common areas.
Keep vacancy reports current and up‑to‑date.
Maintenance & Facilities
Direct maintenance operations: service requests, unit turns, preventive maintenance, and capital projects.
Schedule and supervise maintenance staff for timely, high‑quality work.
Partner with vendors, contractors, and service providers to maintain property standards.
Keep maintenance database updated with work order status.
Collaboration & Continuous Improvement
Work cross‑functionally with HR, Accounting, Compliance, and Marketing to ensure alignment.
Stay current on industry and legal trends; attend required training and complete certifications.
Implement new company systems, processes, and programs as directed.
Knowledge, Skills & Abilities
Include staff in planning, decision‑making, facilitation, and process improvement.
Model respect, professionalism, integrity, and accountability.
Strong decision‑making and prioritization skills under pressure.
Demonstrate market and competition knowledge to recommend strategies.
Inclusive leadership: foster teamwork, psychological safety, and bias‑aware practices.
Conflict management: de‑escalate resident and staff conflicts, seek win‑win solutions.
Strong written and verbal communication; set expectations and hold boundaries.
Proficiency in Yardi, HRIS/timekeeping systems, Excel/Google Sheets, Knock, and Elise AI.
Experience
Minimum 2 years of property management experience (sales/multi‑family leasing, supervisory responsibility).
Minimum 2 years of managing experience, coaching and mentoring.
Bachelor’s degree in business or related field preferred.
Preferred certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent.
Preferred bilingual skills (Spanish/English or relevant).
Experience leading through turnover, ownership transitions, or policy/process rollouts.
Ability to deliver daily brief huddles and micro‑trainings.
Thorough knowledge of Fair Housing and other applicable regulations.
Experience with Section 42 LIHTC compliance preferred.
Proficiency using MS Office Suite (Word, Excel, PowerPoint, Outlook).
Prior budgeting experience and ability to interpret financial statements.
Experience with property management software (Yardi, Happy Co.).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be 18 years of age or older.
Must be able to speak, read, and write English adequately.
Successful background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I‑9 guidelines.
HNN Communities is an Equal Opportunity Employer.
#J-18808-Ljbffr