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Elandis

Community Manager

Elandis, Birmingham, Alabama, United States, 35275

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Community Manager

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Elandis .

ELANDIS

named as 2025 Best Places to Work in Multi‑family. We are looking for an experienced Community Manager.

At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% employer‑paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

Financial

Demonstrate ability to understand financial goals and operate the asset in owners' best interest in accordance with company handbook and standard operating procedures.

Maintain accurate records of all community transactions and submit timely reports.

Assist the Regional Manager with annual budgets and income projections.

Maintain budgeted guidelines throughout the year, looking for areas to increase revenue and decrease expenses.

Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.

Oversee evictions, utility cut‑offs, and manage collections for delinquency.

Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

Ensure that purchase orders and invoices are accurately processed in the operating system each week.

Marketing / Leasing

Ensure community meets or exceeds its budgeted occupancy goal.

Maintain awareness of local market conditions and trends via shopping competitors, trade publications and professional organizations.

Implement ideas for marketing the community and improving resident satisfaction.

Ensure market surveys are completed regularly and suggest changes to the Regional Manager regarding the community's rents, fees, and policies to stay competitive.

Confirm that leasing staff techniques are effective in closing new applications.

Ensure all prospective residents are welcomed to the community and given a community tour.

Handle all incoming phone calls from prospective residents and properly enter guest card information in the operating system.

Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up‑to‑date information when requested.

Review and approve all applicants; confirm qualification and audit information in the operating system.

Administrative

Audit and sign all lease documents, confirming file matches the operating system.

Ensure that lease files are complete and that lease execution and maintenance are performed properly.

Document conversations and activity dealing with prospective residents and residents in the lease file and operating system.

Responsibility for office opening on schedule and condition of office and model apartments.

Attend any corporate scheduled meetings.

Maintain records on all aspects of management activity on a daily, weekly, and monthly basis, and submit required reports to the corporate office on time.

Maintenance

Physically walk and inspect the community on a regular basis and verify condition of vacant apartments.

Develop an understanding of maintenance and repair of key systems, including HVAC, appliances, plumbing, electrical, structural and roofs, to guide quality and efficiency of work.

Update availability each day and coordinate with service team to ensure timely turnover of apartments after move‑out.

Resident Relations

Maintain a positive customer service attitude.

Deal with resident concerns and requests in a timely manner to ensure resident satisfaction with management.

Develop and/or implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters).

Ensure distribution of all company or community‑issued notices (e.g., bad weather, emergency).

Submit lease renewals to Regional Manager for approval with rent and fee changes and ensure delivery to residents according to company policy.

Review all notice‑to‑vacates to determine the cause of move‑out and whether the resident can be “saved”.

Personnel Management

Screen, hire, orient, and train new personnel according to company directives.

Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.

Plan and assign weekly/daily office staff schedules and assignments.

Coordinate maintenance schedules and assignments with the Service Manager.

Administer performance improvement action plans and document appropriately.

Encourage teamwork and lead by example in creating a harmonious environment.

Handle all administrative personnel processes in a timely manner (performance evaluations, salary reviews, timesheets, status forms, etc.).

Represent the company professionally at all times.

Safety

Learn and ensure compliance with all company, local, state, and federal safety rules.

Correct unsafe conditions promptly.

Direct staff to follow a “safety first” principle.

Lead the emergency team for the community and ensure proper response and handling of emergencies within company guidelines.

Report all liability events and incidents to corporate immediately, and complete workers' compensation paperwork.

Complete safety checklists with the service team.

Walk the property regularly to identify safety hazards.

General

Serve as liaison with local community, government officials, and public safety officials under guidance from the Regional Manager.

Perform any additional duties or tasks as assigned by supervisor or senior management.

Requirements

Minimum 2–5 years of experience in residential property management.

Knowledge of multi‑family operating systems and multiple PC software packages (Microsoft Office, Internet & Windows).

Excellent organizational, communication (written/oral), and interpersonal skills.

Ability to manage changing priorities, meet deadlines, work independently, and follow through on assignments with little direction.

Demonstrated effective conflict resolution and customer service skills for interaction with residents, vendors, and co‑workers.

Valid driver’s license, auto insurance, and reliable transportation.

Available a minimum of 40 hours per week, including evenings, nights, and weekends for staffing needs and emergencies.

Benefits

Health, dental, and vision insurance paid by the company.

Basic life insurance, short‑term and long‑term disability plan paid by the company.

401(k) availability with company match.

Personal time off (PTO) and paid holidays.

Salary: $55,000 – $55,000 per year.

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