Impactiva
Position Title
Technical Writer Document Controller III Location
Plainfield, IN Reports To
ATL Manager FLSA
Non-exempt Hours Worked
Monday through Friday 7:00 AM – 4:00 PM. Flexible for overtime requests. Overview
The Technical Writer Document Controller III is responsible for providing a wide range of clerical, organizational, and administrative support to the organization through a combination of technical skills, problem‑solving abilities, and a client‑centric mindset. Position Summary
The Technical Writer Document Controller III is responsible for providing a wide range of clerical, organizational, and administrative support to the organization through a combination of technical skills, problem‑solving abilities, and a client‑centric mindset. Duties and Responsibilities
Provide general administrative and clerical support, such as filing, photocopying, and organizing documents Answer and direct incoming internal and external communications Schedule appointments and maintain calendars Assist with basic data entry and record‑keeping tasks Provide support for meeting preparation Perform basic research and information gathering as needed Perform work in coordination with clients, coworkers, and supervision from management Assist with troubleshooting client issues to enhance client satisfaction and improve client relations Perform data entry and report project updates Report equipment and system technical issues to the appropriate contacts Maintain supplies, workstation cleanliness, and equipment as required Maintain up‑to‑date knowledge of current procedures Follow guidelines set forth with clients and in the Bureau Veritas Consumer Products Services, Inc. Quality, Health, Safety, Security and Environmental policies and procedures Comply with clients and BV-CPS management systems in accordance with appropriate regulatory agencies Follow the guidelines set forth in the BV-CPS Quality Manual and Safety/ Chemical Hygiene Plan Adhere to the requirements of the BV-CPS Quality System Other duties as defined by Manager, department needs and workload Serve as secondary support in multiple additional areas Resolve escalated and high‑profile client requests and issues Be a subject‑matter expert (SME) in the assigned area and maintain up‑to‑date knowledge of current regulations, industry standards, and protocols Manage and prioritize multiple projects simultaneously Interpret information from multiple sources and provide analysis Identify, troubleshoot, and solve escalated technical issues Provide enhanced guidance and technical training to internal staff Write or edit procedures as requested, including developing training materials Act in partnership with clients and management to support process improvement development Develop and implement administrative policies and procedures to enhance efficiency Collect, create, maintain and track progress of projects through visualization tools (e.g., PowerBi, Excel, PowerPoint or dashboards) to manage status and progression of defined project improvements/key initiatives Gather, track and complete governance documents related to project improvements, department agendas and key initiatives across several department functions Author technical documents related to change management, intra‑company issues with the use of systems such as Trackwise/Veeva Vault As Document Controller/Editor, ensure technical procedural revision review and approval workflows are achieved Monitor, update and look for trends in documentation and reports related to clinical supply chain, clinical trial kit distribution, pharma labeling and device manufacturing (Regulatory, FDA, TSA or GMP environment) Lead team meetings to present projects progress, data and action items (PowerPoint) Be the subject matter expert for deviations, procedure and technical documentation progress and tracking Follow the guidelines set forth with clients and in the BV-CPS Quality, Health, Safety, Security and Environmental policies and procedures Comply with clients and BV-CPS management systems in accordance with appropriate regulatory agencies Skills & Proficiencies
Strong organizing/multi‑tasking skills, document tracking and naming conventions Strong, clear communicator speaking in large groups Project management and project coordination experience High level of attention to detail Knowledge of documentation control and practice Ability to lead meetings (PowerPoint), present and collect data as well as follow up action items Ability to get along with others with excellent interpersonal communication and networking skills Demonstrated strong written and verbal communication skills Ability to work well in a team environment and resolve issues quickly Proficiency with computer systems for example PowerBi, PowerPoint, Tableau, Trackwise, Excel, Veeva Vault etc. Positive attitude Adheres to Company Values Education and Experience
Bachelor’s Degree and 3–5 years’ experience in a project management or quality related field Minimum of 3 years of experience in a cGMP quality warehouse environment or closely related field An equivalent combination of education and experience may be accepted in lieu of above. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Administrative Industries
Retail Apparel and Fashion
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Technical Writer Document Controller III Location
Plainfield, IN Reports To
ATL Manager FLSA
Non-exempt Hours Worked
Monday through Friday 7:00 AM – 4:00 PM. Flexible for overtime requests. Overview
The Technical Writer Document Controller III is responsible for providing a wide range of clerical, organizational, and administrative support to the organization through a combination of technical skills, problem‑solving abilities, and a client‑centric mindset. Position Summary
The Technical Writer Document Controller III is responsible for providing a wide range of clerical, organizational, and administrative support to the organization through a combination of technical skills, problem‑solving abilities, and a client‑centric mindset. Duties and Responsibilities
Provide general administrative and clerical support, such as filing, photocopying, and organizing documents Answer and direct incoming internal and external communications Schedule appointments and maintain calendars Assist with basic data entry and record‑keeping tasks Provide support for meeting preparation Perform basic research and information gathering as needed Perform work in coordination with clients, coworkers, and supervision from management Assist with troubleshooting client issues to enhance client satisfaction and improve client relations Perform data entry and report project updates Report equipment and system technical issues to the appropriate contacts Maintain supplies, workstation cleanliness, and equipment as required Maintain up‑to‑date knowledge of current procedures Follow guidelines set forth with clients and in the Bureau Veritas Consumer Products Services, Inc. Quality, Health, Safety, Security and Environmental policies and procedures Comply with clients and BV-CPS management systems in accordance with appropriate regulatory agencies Follow the guidelines set forth in the BV-CPS Quality Manual and Safety/ Chemical Hygiene Plan Adhere to the requirements of the BV-CPS Quality System Other duties as defined by Manager, department needs and workload Serve as secondary support in multiple additional areas Resolve escalated and high‑profile client requests and issues Be a subject‑matter expert (SME) in the assigned area and maintain up‑to‑date knowledge of current regulations, industry standards, and protocols Manage and prioritize multiple projects simultaneously Interpret information from multiple sources and provide analysis Identify, troubleshoot, and solve escalated technical issues Provide enhanced guidance and technical training to internal staff Write or edit procedures as requested, including developing training materials Act in partnership with clients and management to support process improvement development Develop and implement administrative policies and procedures to enhance efficiency Collect, create, maintain and track progress of projects through visualization tools (e.g., PowerBi, Excel, PowerPoint or dashboards) to manage status and progression of defined project improvements/key initiatives Gather, track and complete governance documents related to project improvements, department agendas and key initiatives across several department functions Author technical documents related to change management, intra‑company issues with the use of systems such as Trackwise/Veeva Vault As Document Controller/Editor, ensure technical procedural revision review and approval workflows are achieved Monitor, update and look for trends in documentation and reports related to clinical supply chain, clinical trial kit distribution, pharma labeling and device manufacturing (Regulatory, FDA, TSA or GMP environment) Lead team meetings to present projects progress, data and action items (PowerPoint) Be the subject matter expert for deviations, procedure and technical documentation progress and tracking Follow the guidelines set forth with clients and in the BV-CPS Quality, Health, Safety, Security and Environmental policies and procedures Comply with clients and BV-CPS management systems in accordance with appropriate regulatory agencies Skills & Proficiencies
Strong organizing/multi‑tasking skills, document tracking and naming conventions Strong, clear communicator speaking in large groups Project management and project coordination experience High level of attention to detail Knowledge of documentation control and practice Ability to lead meetings (PowerPoint), present and collect data as well as follow up action items Ability to get along with others with excellent interpersonal communication and networking skills Demonstrated strong written and verbal communication skills Ability to work well in a team environment and resolve issues quickly Proficiency with computer systems for example PowerBi, PowerPoint, Tableau, Trackwise, Excel, Veeva Vault etc. Positive attitude Adheres to Company Values Education and Experience
Bachelor’s Degree and 3–5 years’ experience in a project management or quality related field Minimum of 3 years of experience in a cGMP quality warehouse environment or closely related field An equivalent combination of education and experience may be accepted in lieu of above. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Administrative Industries
Retail Apparel and Fashion
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