Robert Half is hiring: Digital & Social Media Listening Manager in Orlando

Manager, Digital & Social Media Listening Location: Altamonte Springs, FL (Remote with occasional in-person meetings / *LOCAL CANDIDATES ONLY) Do you love turning data into stories that drive strategy? We’re looking for a Manager of Digital & Social Media Listening to lead the creation of an enterprise-wide listening program that shapes how we understand and respond to our audiences. This is a high-impact role where your insights will influence brand reputation, customer experience, and strategic decision-making across the organization. Build and launch a centralized Digital Listening Center (DLC) from the ground up. Design and implement a comprehensive social and digital listening strategy. Monitor conversations across social media, review sites, forums, and news to uncover trends and emerging issues. Benchmark brand reputation against competitors and industry standards. Lead real-time monitoring and escalation during reputational risks or crises. Mentor and develop team members while managing day-to-day operations. Bachelor’s degree in Marketing, Communications, Business, or related field. ~7+ years of experience in digital marketing, social media, or related fields. ~5+ years managing enterprise-level listening tools (Meltwater, Sprout, Press Ganey, etc.). ~Strong analytical skills and ability to translate complex data into clear recommendations. ~ Expertise in social platforms (Facebook, Instagram, LinkedIn, TikTok, Reddit, etc.) and reputation management best practices. ~ Comfortable with AI tools and emerging technologies. ~ Exceptional communication skills and confidence presenting to executives. ~ Ability to thrive in a fast-paced environment and manage multiple priorities. Knowledge of crisis communication protocols. Familiarity with healthcare regulations and customer experience considerations. Remote flexibility with occasional in-person collaboration. Work on high-visibility projects that shape brand reputation and customer experience. Ready to lead a cutting-edge listening program and make an impact? Apply today and help us transform data into decisions that matter!