SGS & Co
Marks is a brand design and experience agency that is uniquely constructed to enable brands to win in an age of constant change. Fueled by our dual perspective—embedded partners and future‑forward experts—we build brand momentum to move fast, move forward, and move confidently. As a full‑service agency, our expertise extends across all facets of the branding spectrum: strategy, innovation, design, adaptation, integrated marketing communications. Together, we are 600+ people across 12 studios and 8 countries.
Marks is part of SGS & Co, a brand impact group built with agility and inventiveness that enables our clients to thrive. Our sister company, SGS, is an integrated packaging and marketing company. Together, we shift brands to impact.
Position Overview
The Traffic Coordinator position is responsible for the smooth and efficient resourcing of the design team and ongoing operational support within Marks. It requires a professional, cheerful demeanor and a service‑oriented attitude that helps facilitate a highly functioning work environment. The role is based in the Chicago office (5 days a week) and reports to the Director of Operations.
Working With
Operations Managers, Client Service, Creative Designers, Creative Directors, and Traffic Managers across North America
Responsible For
Monitor resourcing requests within the project planning system, ensuring correct resources are assigned for each request.
Monitor and communicate with key stakeholders regarding deadlines in a timely fashion.
Daily monitoring and adjustment of work in progress to ensure on‑time delivery and resource optimization throughout the project life cycle.
Status updates for all projects in collaboration with project managers and creative directors; work with design leads and studio leaders to reschedule projects and reset expectations based on new or changing priorities.
Attend status meetings with all teams to ensure accounts run properly.
Create and import time and expense entries into company project planning software and trackers as needed.
Purchase fonts and stock photography for client projects.
Manage production material and office sample library inventory, coordinating with project leads for appropriate storage and proper/confidential disposal when needed.
Collaborate with the North American Operations Team on special projects when requested.
Provide local employee onboarding and off‑boarding support.
Adapt to additional functions as the role evolves and grows.
Critical Skills and Behaviors
Communication
Communicate and collaborate efficiently with all team members.
Possess superior organizational skills with proven ability to manage multiple projects at a time while paying strict attention to detail and adhering to best practices and brand guidelines.
Prioritize and perform multiple tasks in time‑critical situations.
Proactively resolve issues.
Remain calm and professional while handling several tasks simultaneously.
Possess excellent written and verbal communication skills, including listening skills.
Maintain discretion and confidentiality.
Work effectively with all levels within the organization.
Manage up and seek assistance when appropriate.
Be self‑motivated, resourceful, and detail‑oriented.
Succeed both independently and in a team environment.
Understand the creative process.
Value culture and teamwork over egos.
Appreciate agency culture.
Independence, Resourcefulness, and Reliability
Demonstrate a roll‑up‑your‑sleeves‑and‑get‑it‑done attitude.
Proactively seek solutions to problems and challenges.
Create efficiencies and improve processes.
Passion and Engagement
Keep up with trends and seek opportunities to grow.
Get excited about trying something new and venturing into uncharted waters.
Value and prioritize agency culture.
Prerequisites
College or university diploma in Graphics Design or Project Management.
Minimum 3+ years of direct work experience.
Computer literacy, proficient using Mac OS and Microsoft.
Physical demands may include extensive computer and telephone usage.
Professional office environment.
Ability to lift 25‑30 pounds.
Ability to stand for long periods.
1‑2 years of photography experience preferred.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $39,271 – $49,089 annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job‑related factors.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and a 401(k) Savings Plan.
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Qualifications
Education
Required
Bachelor’s or better.
High School or better.
Experience
Required
3 years: Direct work experience.
Preferred
1‑2 years of additional relevant experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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