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Marks

Studio (Traffic) Coordinator

Marks, Chicago, Illinois, United States, 60290

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Agency Overview Marks is a brand design and experience agency that is uniquely constructed to enable brands to win in an age of constant change. Fueled by our dual‑vantage points—embedded partners and future‑forward experts—we build brand momentum to move fast, move forward, and move confidently. As a full‑service agency, we extend our expertise across all facets of the branding spectrum: strategy, innovation, design, adaptation, and integrated marketing communications. Together we have 600+ people across 12 studios and 8 countries. Marks is part of SGS & Co, a brand impact group that shifts brands to impact.

Position Overview The Traffic Coordinator is responsible for the smooth and efficient resourcing of the design team and ongoing operational support within Marks. The role requires on‑site work in our Chicago office and support for other North American offices. The Traffic Coordinator is professional, cheerful, service‑oriented, punctual, reliable, and able to multi‑task. This role is based in the Chicago office (5 days a week) and reports to the Director of Operations.

Working With

Operations Managers, Client Service, Creative Designers, Creative Directors, and Traffic Managers across North America

Responsible For

Monitor resourcing requests within the project planning system, ensuring correct resources are assigned for each request.

Monitor and communicate with key stakeholders regarding deadlines, in a timely fashion.

Daily monitor and adjust work in progress to ensure on‑time delivery and resource optimization throughout the life cycle of the project.

Provide status updates for all projects in collaboration with the project managers and creative directors; work with design leads and studio leaders to reschedule projects and reset expectations based on new or changing priorities.

Attend status meetings with all teams to ensure accounts are running properly.

Create and import time and expense entries into company project planning software and trackers as needed.

Purchase fonts and stock photography for client projects.

Manage production material and office sample library inventory, coordinating with project leads for appropriate storage and disposal.

Collaborate with the North American Operations Team when requested and required on special projects.

Support local employee on‑boarding and off‑boarding.

Other functions may be assigned; the role can evolve and grow depending on capabilities.

Critical Skills and Behaviors Communication

Communicate and collaborate efficiently with all team members.

Possess superior organizational skills with proven ability to manage multiple projects at a time while paying strict attention to details and adhering to best practices and brand guidelines.

Priorize and perform multiple tasks in time‑critical situations.

Proactive in resolving issues.

Remain calm and professional while carrying out several tasks at the same time.

Possess excellent written and verbal communication skills, including listening skills.

Must be discreet and able to maintain confidentiality.

Work effectively with all levels within the organization.

Able to manage up and seek assistance when appropriate.

Self‑motivated, resourceful, and detail‑oriented.

Succeed while working both independently and in a team environment.

Possess an understanding of the creative process.

Collaboration

We value culture and teamwork over egos—must work well within a team.

We’re a tightly knit group that values and prioritizes agency culture.

Independence, resourcefulness, and reliability

Demonstrates a roll‑up-your‑sleeves‑and‑get‑it‑done attitude.

Proactively seeks solutions to problems and challenges.

Helps create efficiencies and improve processes.

Passion and engagement

Keeps up with trends and seeks opportunities to grow.

Gets excited about trying something new and venturing into uncharted waters.

Values and prioritizes agency culture.

Prerequisites

College or university diploma in Graphics Design or Project Management.

Minimum 3+ years of direct work experience.

Computer literacy, proficient using Mac OS and Microsoft.

Physical demands include extensive computer and telephone use, standing for long periods, and lifting 25–30 pounds.

1–2 years photography experience preferred.

Compensation The U.S. pay range for this position is $39,271–$49,089 annually. Pay is determined by location, experience, and other job‑related factors.

Benefits Group benefits include health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account, a health savings account, short/long term disability, and a 401(k) savings plan.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing

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