Sawyer Twain is hiring: Manager, eCommerce Sales, Marketing, Growth & Brand Expe

Manager, eCommerce Sales, Marketing, Growth & Brand Experience Location: On-Site | Phoenix (Biltmore Area), AZ About Sawyer Twain Sawyer Twain is a national leader in luxury billiards, shuffleboards, and designer game-room furnishings — a design-driven retailer built on craftsmanship, authenticity, and exceptional service. We own and operate our own internal brands while representing top-tier manufacturers across the luxury recreation space. This hybrid model allows us to deliver premium, design-forward products while maintaining complete control over service and brand experience. We’re not a mass retailer — and we don’t sell on Amazon. Sawyer Twain is a direct-to-consumer eCommerce company, operating multiple branded storefronts and select marketplace partnerships that preserve our identity, service quality, and customer experience. We take pride in owning the entire journey — from sale to delivery. The Role We’re seeking a charismatic, entrepreneurial eCommerce leader who thrives on driving sales, solving problems, and building high-performing teams. This hands-on role requires confidence, initiative, and the ability to connect with customers while managing daily operations across multiple digital channels. You’ll own the sales pipeline, marketing alignment, and customer experience — while hiring, developing, and scaling a team that supports Sawyer Twain’s continued growth. Key Responsibilities Sales & Customer Experience • Drive direct-to-consumer sales through personalized phone, chat, and email engagement. • Hire, train, and lead a motivated sales and service team. • Oversee all customer touchpoints from inquiry through white-glove delivery. • Resolve escalations with professionalism and brand consistency. • Monitor KPIs including conversion rate, average order value, and satisfaction scores. Website, Operations & Project Management • Manage daily operations within BigCommerce and Shopify, ensuring product accuracy, pricing, and visual consistency. • Use Order Management Systems (OMS) to coordinate fulfillment and streamline internal workflows. • Audit and refine eCommerce sales funnels to improve conversion and efficiency. • Coordinate timelines and deliverables for product launches, promotions, and marketing initiatives. • Collaborate with vendors and logistics partners to ensure premium execution and service quality. Marketing, PR & Creative Collaboration (Huge Plus) • Hands-on experience implementing and optimizing campaigns across Google Ads, Meta (Facebook & Instagram), Pinterest Ads, and Criteo. • Understanding of PPC strategy, retargeting funnels, and performance metrics such as CTR, ROAS, and CPA. • Familiarity with email marketing platforms including Klaviyo and HubSpot — with experience setting up automated flows (welcome, abandoned cart, post-purchase). • Comfortable using Canva, Adobe Express, or similar tools to support creative development and branded visuals. • Coordinate social media content, paid promotions, and performance tracking across Meta, Pinterest, and LinkedIn. • Collaborate with PR agencies, marketing vendors, and brand partners to secure press features and co-marketing placements. • Oversee or coordinate photoshoots — managing communication, scheduling, and asset delivery to align with brand standards. • Work directly with brand partners to obtain imagery, creative assets, and promotional materials for campaigns. Leadership & Culture • Lead with structure, accountability, and enthusiasm — fostering a high-performance, solutions-oriented culture. • Own team recruitment, development, and performance management. • Develop and refine SOPs that drive consistency and scalability. • Establish clarity around team goals, timelines, and priorities. • Inspire excellence through communication, consistency, and follow-through. Qualifications • 3+ years in eCommerce sales, operations, or marketing (luxury, design, or home-furnishings industry preferred). • Proven success managing $12M+ DTC eCommerce operations with measurable growth results. • Expertise in BigCommerce, Shopify, OMS platforms, and conversion funnel optimization. • Strong project management and vendor coordination experience. • Familiarity in digital marketing, PPC, retargeting, Criteo, Klaviyo, and HubSpot. • Skilled with Canva, social media coordination, and creative execution. • Bachelor’s degree in Business, Marketing, eCommerce, or related field preferred — or equivalent experience with demonstrated results. • Entrepreneurial spirit with a proactive, solutions-driven mindset — thrives in a fast-paced, ownership-driven environment. This is a role for a confident, likeable builder — someone who leads from the front, connects easily with people, and manages with precision to keep the Sawyer Twain experience as refined and dynamic as the brand itself. Please note: This is a full-time, on-site leadership position. Agencies and consultants need not apply.