Manager, Creator Success Operations Job at Google in Los Angeles

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Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This role may also be located in our Playa Vista, CA campus. You can choose your preferred working location from New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in operations, customer care, product support, management consulting, or corporate strategy roles.
• Experience influencing stakeholders across organizational lines and borders.
• Experience in building, leading, and executing with cross‑functional teams.
• Experience in people management.

Preferred qualifications

• Experience in operationalizing AI capabilities within a support environment, including deployment, maintenance, and data governance.
• Ability to design and conduct end‑to‑end support journey mapping across multi‑channel environments, systematically identifying friction points and optimization opportunities.
• Excellent data‑driven decision‑maker with strong investigative skills to translate data into actionable insights, formulate recommendations, and prioritize opportunities.

About the job

YouTube's user base is growing and changing, presenting unique issues and opportunities to support over a billion monthly users globally. The Creator Success Operations organization is committed to providing exceptional support by building AI experience. In this role, your work will directly impact our ability to support creators, specifically in channel management and strategy journeys, and you will lead, manage, and coach a team of high‑performing Creator Experience Leads.

The Manager will develop 12‑18 month goals and strategies for specific creator journeys, pinpoint creator pain points, and oversee the implementation of solutions across all support channels, including human and AI interactions. You will be a people‑first leader and change agent capable of reimagining the creator experience and building new operational realities.

The US base salary range for this full‑time position is $137,000‑$200,000 + bonus + equity + benefits.

Responsibilities

• Lead the creator experience cross‑functional team, crafting 12‑18 month experience goals and strategy. Identify pain points, optimize channels, and drive execution across all support surfaces and handlers (human and AI).
• Ensure 360‑degree launch readiness and closely monitor ongoing KPIs to deliver success. Set clear goals, communicate progress, and ensure the success of direct reports.
• Focus on continuously improving AI‑first scalable support for foundational journeys like YouTube Studio, AdSense, Creator Awards, Performance, and Analytics.
• Lead as a change agent to deliver a reimagined creator experience, challenging existing methods and building a new reality. Communicate the goal and progress to executive audiences to drive decisive action and support while coaching and retaining talent.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.