Manager, Creator Success Operations Job at Google in San Bruno

Manager, Creator Success Operations Google

This role leads a high‑performing team of Creator Experience Leads to enhance the YouTube creator journey through AI‑driven support solutions. The position is based at our Playa Vista campus, with flexibility to work remotely from New York, Los Angeles, or San Bruno.

Location Options

• Los Angeles, CA
• New York, NY
• San Bruno, CA
• Playa Vista, CA (onsite)

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8+ years in operations, customer care, product support, management consulting, or corporate strategy.
• Proven ability to influence stakeholders across organizational lines.
• Experience building, leading, and executing with cross‑functional teams.
• People management experience.

Preferred Qualifications

• Operationalizing AI capabilities within a support environment (deployment, maintenance, data governance).
• Designing end‑to‑end support journey maps across multi‑channel environments, identifying friction points and optimization opportunities.
• Strong data‑driven decision‑making skills, translating data into actionable insights and recommendations.

About The Job

YouTube’s creator base is rapidly evolving, creating unique challenges and opportunities to support over a billion monthly users worldwide. The Creator Success Operations organization is committed to delivering exceptional support by building AI‑first experiences. In this role you will directly influence the ability to support creators, especially in channel management and strategy journeys, while leading and coaching a team of highly skilled Creator Experience Leads.

Responsibilities

• Lead the creator experience cross‑functional team, crafting 12‑18 month experience goals and strategy.
• Identify pain points, optimize channels, and drive execution across all support surfaces, including human and AI interactions.
• Ensure launch readiness, monitor KPIs, set clear goals, communicate progress, and develop direct reports.
• Continuously improve AI‑first scalable support for foundational journeys such as YouTube Studio, AdSense, Creator Awards, Performance, and Analytics.
• Serve as a change agent, reimagining the creator experience, challenging existing methods, and building new operational realities.
• Communicate goals and progress to executive audiences, promoting decisive action and support while coaching and retaining talent.

Compensation & Benefits

US base salary range: $137,000–$200,000 plus bonus, equity, and benefits. Salary determined by role, level, location, and experience. Detailed benefits information available on Google’s benefits page.

EEO Statement

Google is an equal‑opportunity employer and affirmative action employer. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please complete our Accommodations for Applicants form.