Associate Systems Administrator (Remote near Newport News, VA) Job at Ferguson i

Associate Systems Administrator (Remote near Newport News, VA)

Join Ferguson as an Associate Systems Administrator (remote near Newport News, VA). Ferguson, a Fortune 500 company, builds infrastructure, homes, and businesses across numerous industries. We offer a supportive, growth‑oriented environment for associates.

Overview

We are looking for a proactive and tech-savvy Associate Systems Administrator to join our IT team. This role focuses on supporting and managing end‑user device solutions, assisting in maintaining IT systems, and delivering responsive technical support across the organization. Ideal for recent graduates or junior professionals eager to grow in systems administration and device lifecycle management.

Location & Travel

Remote position for candidates located in the local Newport News, VA / Hampton Roads area. The role includes rotational on‑site support approximately once every 6–8 weeks, and initial onboarding will take place on‑site during the first few weeks.

Duties and Responsibilities

• Provide first‑line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
• Assist with device provisioning, configuration, deployment, and updates using tools like Microsoft Intune or similar MDM platforms.
• Support device security compliance, encryption, and access controls.
• Monitor and respond to support tickets, documenting issues and resolutions accurately.
• Manage user accounts, groups, and permissions through Active Directory and Office 365.
• Troubleshoot device connectivity, software, and hardware issues.
• Maintain inventory records for hardware and software assets.
• Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies.
• Assist with system backups and routine maintenance schedules.

Qualifications and Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent hands‑on experience.
• Solid understanding of Windows and macOS environments.
• Familiarity with mobile device management (MDM) platforms, especially Microsoft Intune.
• Basic knowledge of networking (Wi‑Fi, VPN, DNS, DHCP).
• Understanding of security best practices for end‑user devices.Excellent problem‑solving and communication skills.
• Willingness to learn new tools and adapt to evolving technologies.

Preferred (Not Required)

• Certifications such as CompTIA A+, Microsoft 365 Certified: Azure Fundamentals, or equivalent.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
• Exposure to scripting (PowerShell, Bash) for automation tasks.
• Familiarity with ITIL practices or Help Desk workflows.

Benefits

At Ferguson, we care for each other and offer a holistic benefits plan that includes health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental‑health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, and community‑involvement opportunities.

Pay Range

$4,387.02 – $7,681.62 per month (salaried) or equivalent hourly for other roles. The role is eligible for a bonus or incentive plan. Starting wages may be higher in certain locations based on local or state wage requirements.

Equal Employment Opportunity

The Company is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(a). Ferguson Enterprises, LLC. is an equal employment opportunity employer: F/M/Disability/Vet/Sexual Orientation/Gender Identity. (Reasonable accommodation information is available.)