Technical Writer Job at ConsultNet Technology Services and Solutions in Phoenix

Job Title

Technical Writer – Phoenix, AZ – Hybrid – 6+ Month Contract: $35‑$47.50 per hour

Overview

Our client seeks a Technical Writer to join its growing staff of security professionals in the Information Security Office (ISO) Division of the Information Technology Services Department. The ISO Division provides strategic oversight, direction, and coordination for the city of Phoenix’s information security programs. This position reports to the Cyber Strategy and Planning Manager (CSAPM) and supports the Chief Information Security Officer (CISO) in developing and executing cyber strategy, policy planning and design, security training and education, security communication, tool administration, and security metrics and reporting across the city.

The Technical Writer will focus primarily on policy planning and design, while also assisting in delivering results for the core responsibilities of the section/branch. The role involves analyzing information required for policy planning and design, developing or updating policies, standards, standard operating procedures, website content, reports, metrics, training materials, brochures, and more.

The writer will consult with management, engineering, technical staff, and subject‑matter experts to understand the city’s information security services, then use standard templates to translate that information into user‑friendly, engaging content.

The documentation must be simple, clear, comprehensive, and able to address questions or situations that may arise across all levels of the city. It must also align with the city’s mission, existing policies, and applicable laws. Additional legal research may be required.

Responsibilities

• Prepare, review, revise, and maintain technical documents, policies, standards, standard operating procedures, and other information security content, including software and systems engineering, system operations, testing, and user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for both technical and non‑technical users.
• Assist in planning, scheduling, and tracking documentation work to meet release and deliverable dates.

Ideal Candidate

• Highly organized
• Self‑starter and self‑directed individual contributor
• Team player capable of working in a collaborative environment
• Strong ability to synthesize technical data
• Excellent time‑management skills
• Consistent validation to ensure accurate deliverables
• Great attention to detail
• Excellent written and verbal communication skills
• Good understanding of business etiquette and protocol
• Able to work well under pressure
• Strong interpersonal skills and ability to collaborate with city staff across multiple technical domains and teams

Equal Opportunity Employer

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.