ASSISTANT COMMUNITY MANAGER - Gibson Plaza/Coconut Grove/Southside Residences

Job Summary Under direct supervision of the Community Manager, the Assistant Community Manager acts as the administrative assistant for the property and is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing them on the property. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties And Responsibilities

Create a positive, welcoming, supportive environment for residents, visitors, and community associates

Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, and governing program laws and regulations utilizing the set Resident Selection Criteria

Maintain knowledge and awareness of market conditions affecting leasing and operations

Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing

Assist with development and implementation of resident services programming

Maintain sound rent collection procedures, including following up with delinquent accounts

Deliver rent deposits to bank and submit relevant documentation

Assist in overseeing the security deposit administration including inspecting units to determine resident balance or refund, prepare disposition letters, and process security deposit returns

Maintain familiarity with all procedures and requirements for accounts payable

Assist in the preparation of the annual operating budget, and work with the Community Manager to maintain budgetary guidelines

Assist in monitoring landlord-tenant relations and mediate disputes when necessary

Utilize maintenance software program to enter in and track service requests, and regularly review maintenance reports

Inspect apartments for move‑in condition and turnover status

Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, then monitor the activities being performed

Knowledge, Skills And Abilities (KSAs)

Ability to perform all functions of a Leasing Consultant

Work flexible schedule, including evenings and weekends

Travel for the purpose of conducting property business. Must have a government‑issued state ID, or valid driver’s license if required by Management based on location/property or business needs

Work under multiple time constraints

Computer literacy

Excellent customer service skills

Demonstrate strong written and oral communication skills

Proficiency in One Site preferred

Able to step in as acting Community Manager if the need arises

Education And Experience

High School Diploma or Equivalent

Minimum of one year property management experience preferred

Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred

Physical Demands

Must be able to access all areas of the property’s grounds and structures, including multilevel structures, with or without the aid of an elevator

Work with a computer for a minimum of 7 hours daily either standing or sitting

Effectively communicate with applicants, residents, vendors and supervisors in e‑mail, by phone, or in person regarding day‑to‑day operations of the property

Seniority level Entry level

Employment type Full‑time

Job function Marketing and Sales

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