Bank of America
Process Design Consultant I/II - Enterprise Credit
Bank of America, Boston, Massachusetts, us, 02298
Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Join the
Enterprise Credit Analytics and Transformation Strategy (ECATS)
team, where we are redefining how commercial credit is delivered. This role focuses on designing innovative credit processes and platforms that enable the adoption of next-generation tools and technologies.
As a
Process Design Consultant , you will:
Conduct comprehensive assessments of current-state processes.
Collaborate with stakeholders to gather and refine business requirements.
Design end-to-end solutions that drive efficiency, consistency, and transformation across the credit lifecycle.
This is an opportunity to influence strategic change, optimize processes, and help build a modern credit delivery experience.
Responsibilities
Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits
Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Required Qualifications
5+ years of experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role
Interest in learning new platforms and technologies
Desired Qualifications
Proficient in Excel, PowerPoint, and Visio
Familiarity with Agile software development process
10+ years experience in Credit, Credit Operations, Transformation / Strategy, or Process Design
Understanding of Commercial Credit platforms and processes
Experience leading Transformation / Change initiatives and influencing stakeholders
Skills
Change Management
Continuous Improvement
Process Design
Process Simplification
Reporting
Business Process Analysis
Critical Thinking
Process Performance Measurement
Program Management
Strategic Thinking
Conflict Management
Decision Making
Process Effectiveness
Scenario Planning and Analysis
*This role can be filled as a B5 or B4 position depending on experience
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $78,400.00 - $187,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Join the
Enterprise Credit Analytics and Transformation Strategy (ECATS)
team, where we are redefining how commercial credit is delivered. This role focuses on designing innovative credit processes and platforms that enable the adoption of next-generation tools and technologies.
As a
Process Design Consultant , you will:
Conduct comprehensive assessments of current-state processes.
Collaborate with stakeholders to gather and refine business requirements.
Design end-to-end solutions that drive efficiency, consistency, and transformation across the credit lifecycle.
This is an opportunity to influence strategic change, optimize processes, and help build a modern credit delivery experience.
Responsibilities
Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits
Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Required Qualifications
5+ years of experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role
Interest in learning new platforms and technologies
Desired Qualifications
Proficient in Excel, PowerPoint, and Visio
Familiarity with Agile software development process
10+ years experience in Credit, Credit Operations, Transformation / Strategy, or Process Design
Understanding of Commercial Credit platforms and processes
Experience leading Transformation / Change initiatives and influencing stakeholders
Skills
Change Management
Continuous Improvement
Process Design
Process Simplification
Reporting
Business Process Analysis
Critical Thinking
Process Performance Measurement
Program Management
Strategic Thinking
Conflict Management
Decision Making
Process Effectiveness
Scenario Planning and Analysis
*This role can be filled as a B5 or B4 position depending on experience
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $78,400.00 - $187,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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