County of San Mateo
Health Benefits Analyst II - Portuguese Speaking Required (Open & Promotional)
County of San Mateo, Redwood City, California, United States, 94061
Position Overview
San Mateo County Health is seeking a well‑qualified
Health Benefits Analyst II – Portuguese Speaking Required (HBA II) , for the Health Coverage Unit. The role performs tasks involved in determining eligibility and enrollment in healthcare financial assistance programs for families and individuals, including screening and assisting with the application process for County, State and Federal health coverage programs; determining initial and continuing eligibility; and coordinating and conducting outreach, enrollment, retention and utilization activities. Incumbents may be assigned to San Mateo County Health, Health Plan of San Mateo, or San Mateo Medical Center, which includes outlying clinics in various locations throughout the County.
Currently, there is one regular, full‑time position. Successful hires will work primarily at San Mateo Medical Center but may travel to various locations throughout the county and will provide public health coverage enrollment assistance to San Mateo County residents.
Health Benefits Analyst II is the journey level in the Health Benefits Analyst series. Under general supervision, incumbents are responsible for interviewing clients, assessing client financial status and determining eligibility for healthcare financial assistance programs. They are expected to have full knowledge of regulations and procedures, work with independence of action and use judgment in making decisions.
Key Responsibilities
Interview clients to obtain pertinent information regarding eligibility for healthcare financial programs.
Assist the public with enrollment in programs such as Medi-Cal, Covered California, Access and Care for Everyone (ACE), Discounted HealthCare (DHC), Charity Care and the Kaiser Community Health Care Program.
Provide a variety of routine to difficult patient services office support within County Health and San Mateo Medical Center.
Serve as the initial contact for many low‑income clients seeking free or low‑cost insurance and guide them through the enrollment process.
Provide final determination for County healthcare financial assistance programs such as ACE, DHC and Charity Care.
Work closely with out‑stationed Human Services Agency Benefits Analysts and clinic staff to finalize eligibility determinations for Federal, State and County funded programs.
Participate in policy training for all programs and relevant refresher courses.
Interact with staff from community‑based organizations, San Mateo Medical Center, the Health Plan of San Mateo, the Human Services Agency and other stakeholders.
Attend assigned staff meetings.
Participate in community outreach events.
Administer outreach, navigation, utilization and retention activities related to healthcare programs to ensure families understand benefits and services are accessed.
Other duties as assigned.
Education and Experience Any combination of education and experience that likely provides the required knowledge, skills and abilities is qualifying. A typical qualification is:
Health Benefits Analyst II:
One year of experience performing assessment, placement and/or healthcare financial assistance eligibility work within the last five years.
Knowledge of
Public and community resources and programs.
The interrelationships of the various disciplines in the health and human services field.
Interviewing techniques.
County, State and Federal healthcare financial assistance program policies and regulations.
Office procedures and practices, including filing and operation of standard office equipment.
Basic record‑keeping principles and practices.
Automated systems.
Workload planning and prioritizing techniques.
Skill/Ability to
Organize and maintain a heavy workload on a current basis and within set deadlines.
Follow instructions.
Communicate effectively, orally and in writing with people of diverse backgrounds and cultures.
Establish and maintain effective working relationships with those contacted in the course of the work.
Work well under pressure.
Work in accordance with the established guidelines.
Make independent decisions.
Assume responsibility for assigned tasks.
Deal effectively with divergent needs of customers.
Interpret and apply laws, rules and regulations.
Prepare, maintain and interpret reports and records.
Open & Promotional. Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra‑help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
The examination process includes an application screening (Pass/Fail) based on the candidates' application and responses to supplemental questions. Candidates who pass the screening will be invited to a panel interview. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation may be conducted. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
Applications for this position will only be accepted online. Candidates must apply at
https://jobs.smcgov.org/ . The Human Resources Department will accept online applications before midnight on the final filing date.
Recruitment Schedule
Final Filing Date: Monday, December 8, 2025, at 11:59 PM PST
Application Screening: Thursday, December 17, 2025
Civil Service Panel Interview: Tuesday, January 6, 2026
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
#J-18808-Ljbffr
Health Benefits Analyst II – Portuguese Speaking Required (HBA II) , for the Health Coverage Unit. The role performs tasks involved in determining eligibility and enrollment in healthcare financial assistance programs for families and individuals, including screening and assisting with the application process for County, State and Federal health coverage programs; determining initial and continuing eligibility; and coordinating and conducting outreach, enrollment, retention and utilization activities. Incumbents may be assigned to San Mateo County Health, Health Plan of San Mateo, or San Mateo Medical Center, which includes outlying clinics in various locations throughout the County.
Currently, there is one regular, full‑time position. Successful hires will work primarily at San Mateo Medical Center but may travel to various locations throughout the county and will provide public health coverage enrollment assistance to San Mateo County residents.
Health Benefits Analyst II is the journey level in the Health Benefits Analyst series. Under general supervision, incumbents are responsible for interviewing clients, assessing client financial status and determining eligibility for healthcare financial assistance programs. They are expected to have full knowledge of regulations and procedures, work with independence of action and use judgment in making decisions.
Key Responsibilities
Interview clients to obtain pertinent information regarding eligibility for healthcare financial programs.
Assist the public with enrollment in programs such as Medi-Cal, Covered California, Access and Care for Everyone (ACE), Discounted HealthCare (DHC), Charity Care and the Kaiser Community Health Care Program.
Provide a variety of routine to difficult patient services office support within County Health and San Mateo Medical Center.
Serve as the initial contact for many low‑income clients seeking free or low‑cost insurance and guide them through the enrollment process.
Provide final determination for County healthcare financial assistance programs such as ACE, DHC and Charity Care.
Work closely with out‑stationed Human Services Agency Benefits Analysts and clinic staff to finalize eligibility determinations for Federal, State and County funded programs.
Participate in policy training for all programs and relevant refresher courses.
Interact with staff from community‑based organizations, San Mateo Medical Center, the Health Plan of San Mateo, the Human Services Agency and other stakeholders.
Attend assigned staff meetings.
Participate in community outreach events.
Administer outreach, navigation, utilization and retention activities related to healthcare programs to ensure families understand benefits and services are accessed.
Other duties as assigned.
Education and Experience Any combination of education and experience that likely provides the required knowledge, skills and abilities is qualifying. A typical qualification is:
Health Benefits Analyst II:
One year of experience performing assessment, placement and/or healthcare financial assistance eligibility work within the last five years.
Knowledge of
Public and community resources and programs.
The interrelationships of the various disciplines in the health and human services field.
Interviewing techniques.
County, State and Federal healthcare financial assistance program policies and regulations.
Office procedures and practices, including filing and operation of standard office equipment.
Basic record‑keeping principles and practices.
Automated systems.
Workload planning and prioritizing techniques.
Skill/Ability to
Organize and maintain a heavy workload on a current basis and within set deadlines.
Follow instructions.
Communicate effectively, orally and in writing with people of diverse backgrounds and cultures.
Establish and maintain effective working relationships with those contacted in the course of the work.
Work well under pressure.
Work in accordance with the established guidelines.
Make independent decisions.
Assume responsibility for assigned tasks.
Deal effectively with divergent needs of customers.
Interpret and apply laws, rules and regulations.
Prepare, maintain and interpret reports and records.
Open & Promotional. Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra‑help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
The examination process includes an application screening (Pass/Fail) based on the candidates' application and responses to supplemental questions. Candidates who pass the screening will be invited to a panel interview. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation may be conducted. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
Applications for this position will only be accepted online. Candidates must apply at
https://jobs.smcgov.org/ . The Human Resources Department will accept online applications before midnight on the final filing date.
Recruitment Schedule
Final Filing Date: Monday, December 8, 2025, at 11:59 PM PST
Application Screening: Thursday, December 17, 2025
Civil Service Panel Interview: Tuesday, January 6, 2026
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
#J-18808-Ljbffr