ExecutivePlacements.com
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team The UX Research team is part of Stripe’s Design team and works across product and marketing initiatives to more effectively and efficiently deliver products and experiences that fulfill user needs. Our main audience is other people who build products, and we agonize over and take pride in crafting user‑friendly, user‑focused experiences. In addition to conducting primary research, we enable other Stripe employees (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and defining how we put users first when conducting research.
What You’ll Do As a Staff UX Researcher, you will be dedicated to the Payments team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Payments team focuses on offering solutions that empower our merchants to achieve the most optimum payment performance by balancing regulatory requirements against conversion, costs, and fraud considerations. You will work on rich problem spaces such as understanding users’ preferences and needs of payments routing to evolve Stripe Orchestration, and shaping products to help businesses optimize payment margins. This is an opportunity for an experienced researcher who is interested in applying their craft to help build new product experiences that help businesses increase revenue and lower their costs, across the globe.
Responsibilities
Lead critical research efforts and complex, large‑scale research programs that deepen our understanding of the user experience and drive company strategy
Promote a unified view of our customers and users and ensure their needs come first in everything we do
Ensure user needs and insights play a leading role in product strategy, shaping, and development decisions by working in a highly collaborative fashion with product, design, engineering, and marketing leaders
Prioritize research needs and approaches across multiple teams and organizations to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
Enable other Stripe employees to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
Partner closely with other researchers to build out Stripe’s research practice and infrastructure
Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
Who You Are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
7+ years relevant research experience working on digital experiences and specializing in generating actionable insights that drive impact
Have a specific research expertise that distinguishes your contributions—pioneered a new methodology, an expert in a specific research application, or bring deep domain expertise
Can conduct complex research at scale and demonstrate the use of a variety of research methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
Can lead, design, execute, and communicate impactful research in a fast‑paced, early‑stage product development process and know how to integrate research into product and design roadmaps
Excellent written and verbal communication skills. Can distill research findings into clear, compelling data‑backed presentations, data visualizations, and/or infographics
Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
Preferred Qualifications
Relevant experience in financial technology, particularly in payments, and/or developer experience
In‑Office Expectations Office‑assigned Stripe employees in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripe employees in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico, and Bengaluru, India work 100% from the office. Some teams have greater in‑office attendance requirements to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.
Pay and Benefits The annual US base salary range for this role is $196,400–$294,600. For sales roles, the range provided is the “On‑Target Earnings” (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants located outside the US may request the annual salary range for their location during the interview process. Additional benefits may include equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Additional Information Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industries: Advertising Services
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About The Team The UX Research team is part of Stripe’s Design team and works across product and marketing initiatives to more effectively and efficiently deliver products and experiences that fulfill user needs. Our main audience is other people who build products, and we agonize over and take pride in crafting user‑friendly, user‑focused experiences. In addition to conducting primary research, we enable other Stripe employees (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and defining how we put users first when conducting research.
What You’ll Do As a Staff UX Researcher, you will be dedicated to the Payments team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Payments team focuses on offering solutions that empower our merchants to achieve the most optimum payment performance by balancing regulatory requirements against conversion, costs, and fraud considerations. You will work on rich problem spaces such as understanding users’ preferences and needs of payments routing to evolve Stripe Orchestration, and shaping products to help businesses optimize payment margins. This is an opportunity for an experienced researcher who is interested in applying their craft to help build new product experiences that help businesses increase revenue and lower their costs, across the globe.
Responsibilities
Lead critical research efforts and complex, large‑scale research programs that deepen our understanding of the user experience and drive company strategy
Promote a unified view of our customers and users and ensure their needs come first in everything we do
Ensure user needs and insights play a leading role in product strategy, shaping, and development decisions by working in a highly collaborative fashion with product, design, engineering, and marketing leaders
Prioritize research needs and approaches across multiple teams and organizations to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
Enable other Stripe employees to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
Partner closely with other researchers to build out Stripe’s research practice and infrastructure
Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
Who You Are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
7+ years relevant research experience working on digital experiences and specializing in generating actionable insights that drive impact
Have a specific research expertise that distinguishes your contributions—pioneered a new methodology, an expert in a specific research application, or bring deep domain expertise
Can conduct complex research at scale and demonstrate the use of a variety of research methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
Can lead, design, execute, and communicate impactful research in a fast‑paced, early‑stage product development process and know how to integrate research into product and design roadmaps
Excellent written and verbal communication skills. Can distill research findings into clear, compelling data‑backed presentations, data visualizations, and/or infographics
Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
Preferred Qualifications
Relevant experience in financial technology, particularly in payments, and/or developer experience
In‑Office Expectations Office‑assigned Stripe employees in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripe employees in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico, and Bengaluru, India work 100% from the office. Some teams have greater in‑office attendance requirements to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.
Pay and Benefits The annual US base salary range for this role is $196,400–$294,600. For sales roles, the range provided is the “On‑Target Earnings” (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants located outside the US may request the annual salary range for their location during the interview process. Additional benefits may include equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Additional Information Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industries: Advertising Services
#J-18808-Ljbffr