Sr. Conversational AI Designer

* Lead discovery processes within the Self-service and AI team to understand customer needs and identify optimal self-service solutions* Conduct customer workshops to design tailored solutions leveraging Genesys and third-party products* Document and estimate self-service solutions with attention to technical feasibility and business requirements* Present and demonstrate proposed IVR solutions to stakeholders and clients* Adjust and update solution logic based on feedback and requirements changes* Conduct knowledge transfer sessions upon project completion* Facilitate solution adoption and ensure client success* Stay current with evolving Genesys self-service technology and third-party bot platforms* Maintain expertise in AI technologies supported by professional services* Provide feedback to product teams regarding APIs, product features, documentation, and architectural improvements* Contribute to best practices and methodology development* Create accurate development effort estimates in partnership with sales teams, engagement directors, and project managers* Collaborate effectively with cross-functional teams including sales, technical implementation, and regional management* Contribute as a team player while maintaining high standards for deliverable quality* 3-5 years of experience in voice UI design, conversational AI, or related field* Proven experience with IVR design and implementation* Strong understanding of speech recognition, natural language processing, and intent detection technologies* Experience with Genesys platform or similar contact center technologies* Proficiency in creating conversation flows and dialogue management* Knowledge of bot development platforms and AI/ML technologies* Understanding of API integration and technical architecture principles* Experience with customer workshop facilitation and solution presentation* Ability to translate business requirements into technical specifications* Excellent communication and presentation abilities* Strong analytical and problem-solving skills* Customer-focused mindset with ability to understand complex business needs* Collaborative approach with cross-functional teams* Adaptability to evolving technologies and methodologies* Experience with Genesys Cloud, PureEngage, or PureConnect platforms* Background in UX/UI design principles* Certification in conversational design or voice user interface design* Experience with Agile/Scrum methodologies* Previous consulting or professional services experience* Knowledge of additional languages for global customer support* Opportunity to work with cutting-edge conversational AI technologies* Collaborative environment with industry experts* Professional development opportunities and technology training* Exposure to diverse client challenges across multiple industries* Competitive compensation and comprehensive benefits package* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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