Capital One
**Responsibilities:*** Attending regular meetings to map out and document future “how to” state* Initiating and conducting research to develop process documents and detailed help guides* Updating and maintaining documentation when changes or improvements are implemented* Maintaining knowledge repositories and processes that facilitate capturing critical information* Promoting knowledge management best practices and adoption of new tools and resources* Partnering with management to identify process improvements* Transform complex, technical material into clear and concise documentation that will be read by target audience members to perform job tasks* Conduct in-depth interviews with subject matter experts to fully understand tasks* A positive, solutions-oriented problem solver and strategist* Detail-oriented and able to translate big picture thinking into local execution* Strong project management skills with the ability to meet deadlines in an agile work environment* Someone who thrives in a high-energy, fast-paced and constantly changing environment* Excellent communication skills with the ability to work closely with cross-functional team* Collaborating with others to define solutions while working autonomously on individual tasks* Thinking about information in a structured, hierarchical way* Results-focused even when managing multiple simultaneous projects* High level of attention to detail* Strong interpersonal skills, organizational, problem-solving, verbal and written communication skills* A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot
+ A private network that is password protected where you have ownership or line of sight to every device on the network
+ Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
+ Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
+ ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
+ To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met**Work from Home Living Requirements**:***** High School Diploma, GED or equivalent certification* At least 2 years of experience in knowledge management, information technology, software development, or technical writing* At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)* Bachelor's Degree or Military Experience* 3+ years of experience working within an agile delivery environment* 3+ years of experience with SalesforceCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr
+ A private network that is password protected where you have ownership or line of sight to every device on the network
+ Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
+ Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
+ ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
+ To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met**Work from Home Living Requirements**:***** High School Diploma, GED or equivalent certification* At least 2 years of experience in knowledge management, information technology, software development, or technical writing* At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)* Bachelor's Degree or Military Experience* 3+ years of experience working within an agile delivery environment* 3+ years of experience with SalesforceCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr