Biotage
Customer Service Manager Sales & Marketing · Tokyo
Biotage, Sacramento, California, United States, 95828
AsCustomer Service Manager at Biotage youwill oversee all Customer Service operations serving as the primary customer contact for order management, inventory control, import operations, shipping, and repair requests. Acting as a hub between front-end Sales and back-end Service/Warehouse. This role ensures smooth operations and high customer satisfaction through cross-functional coordination with Sales, Service, Application Support, and Finance.
Key Responsibilities:
Manage order processing, shipping and delivery scheduling, invoicing, and revenue recognition processes.
Ensure accuracy of ERP/CRM data and drive improvements in inventory turnover.
Lead the handling of repair requests and customer inquiries, minimising complaints and back order delays.
Coordinate across Sales, Service, Warehouse, and Finance functions.
Manage and develop the Customer Service team.
Promote process standardization and Process improvement.
Skills/Experience
Demonstrable experience in back office, customer service, or supply chain operations in multinational or global companies (Life Sciences, Medical Devices or Analytical Instruments industrieshighly desirable).
Hands on experience with ERP systems such as Dynamics or SAP, and CRM platforms such as Salesforce Service Cloud.
Near native fluency in both Japanese and English.
Business level proficiency in Chinese or Korean is highly desirable.
Proven track record in process improvement and operational efficiency.
Strong communicator, collaboratingeffectively across departments resolving issues with a customer first mindset.
About Biotage Biotage is a global supplier and solutions partner to a widerange of customers within drug discovery and developmentand analytical testing. With strong expertise in separationand purification technologies, and a focus on leveragingintelligent workflow solutions, we aim to efficiently supportthe advancement and protection of human health. Learnmore at biotage.com
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Key Responsibilities:
Manage order processing, shipping and delivery scheduling, invoicing, and revenue recognition processes.
Ensure accuracy of ERP/CRM data and drive improvements in inventory turnover.
Lead the handling of repair requests and customer inquiries, minimising complaints and back order delays.
Coordinate across Sales, Service, Warehouse, and Finance functions.
Manage and develop the Customer Service team.
Promote process standardization and Process improvement.
Skills/Experience
Demonstrable experience in back office, customer service, or supply chain operations in multinational or global companies (Life Sciences, Medical Devices or Analytical Instruments industrieshighly desirable).
Hands on experience with ERP systems such as Dynamics or SAP, and CRM platforms such as Salesforce Service Cloud.
Near native fluency in both Japanese and English.
Business level proficiency in Chinese or Korean is highly desirable.
Proven track record in process improvement and operational efficiency.
Strong communicator, collaboratingeffectively across departments resolving issues with a customer first mindset.
About Biotage Biotage is a global supplier and solutions partner to a widerange of customers within drug discovery and developmentand analytical testing. With strong expertise in separationand purification technologies, and a focus on leveragingintelligent workflow solutions, we aim to efficiently supportthe advancement and protection of human health. Learnmore at biotage.com
#J-18808-Ljbffr