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Customer Service Representative
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Kirby Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our Thorofare, NJ location. 08086 Responsibilities
Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Ascertain and verify credit rating of customer and apply to quotation or order. Enter customer counter/customer service orders received and distribute copies to assigned departments and/or files as required. Compute price, discount, and shipping charges as required. Initiate purchase requisitions. Inform purchasing of the need to satisfy orders that are on back order and/or that require special attention. Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Follow up on orders to ensure delivery by specified dates. Recommend type of packing or labeling needed on order. Resolve customer complaints within limits of authority. Enter ordered parts on sales orders and print pick tickets for such parts. May require forklift training. Other duties as assigned. Safety
Develop relationships with coworkers to better understand the processes and culture that affect safety. Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas. Thoroughly knowledgeable of Safe Work Policy. Qualifications
Education/Experience
High School or better. Less than 3 years: In the field or related area Job Requirements
Sales knowledge Knowledge of Microsoft Office and Oracle Excellent interpersonal and communication skills Requires a high school diploma or equivalent and 0 – 3 years of experience in the field or related area Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Transportation, Logistics and Storage
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Customer Service Representative
role at
Kirby Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our Thorofare, NJ location. 08086 Responsibilities
Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Ascertain and verify credit rating of customer and apply to quotation or order. Enter customer counter/customer service orders received and distribute copies to assigned departments and/or files as required. Compute price, discount, and shipping charges as required. Initiate purchase requisitions. Inform purchasing of the need to satisfy orders that are on back order and/or that require special attention. Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Follow up on orders to ensure delivery by specified dates. Recommend type of packing or labeling needed on order. Resolve customer complaints within limits of authority. Enter ordered parts on sales orders and print pick tickets for such parts. May require forklift training. Other duties as assigned. Safety
Develop relationships with coworkers to better understand the processes and culture that affect safety. Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas. Thoroughly knowledgeable of Safe Work Policy. Qualifications
Education/Experience
High School or better. Less than 3 years: In the field or related area Job Requirements
Sales knowledge Knowledge of Microsoft Office and Oracle Excellent interpersonal and communication skills Requires a high school diploma or equivalent and 0 – 3 years of experience in the field or related area Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Transportation, Logistics and Storage
#J-18808-Ljbffr