Order Entry Customer Service Representative
Aston Carter, Franklin, Tennessee, United States, 37064
Order Entry Customer Service Representative
The Customer Support Representative is pivotal in ensuring a positive client experience by managing inbound communications, processing orders, and resolving inquiries across various channels such as phone, email, and fax. Approximately 20-30% of time will be spent on the phone, with the remainder dedicated to email and customer order entry systems. Responsibilities: Respond to customer inquiries regarding order placement, pricing, delivery timelines, invoices, product returns, and general support issues. Accurately enter and update purchase orders using an enterprise resource planning (ERP) system. Handle expedited order requests and follow up on delayed or lost shipments, including initiating claims and issuing credits when necessary. Process catalog orders and send relevant documentation such as invoices, order confirmations, and packing slips. Perform additional administrative or support tasks as needed. Essential Skills: High school diploma required; some college coursework preferred. Minimum of 2 years of experience in a customer service or support role. Strong data entry skills with a focus on speed and accuracy. Proficient in general computer applications; familiarity with ERP systems is a plus. Experience in a manufacturing or logistics environment is advantageous. Additional Skills & Qualifications: Excellent verbal and written communication abilities. Professional and courteous phone demeanor. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Problem-solving mindset with a proactive approach. Comfortable working in a dynamic, fast-paced setting. Collaborative team player. Work Environment: This role is based in an office environment attached to a manufacturing/warehouse area. It requires 100% in-office attendance from Monday to Friday, 8 am to 5 pm, with slight flexibility. The company values long-term commitment, offering opportunities for growth and pay advancement, including yearly cost-of-living adjustments based on company performance. Job Type & Location: This is a Contract to Hire position based out of Franklin, TN. Pay and Benefits: The pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Franklin, TN. Application Deadline: This position is anticipated to close on Mar 12, 2026.
The Customer Support Representative is pivotal in ensuring a positive client experience by managing inbound communications, processing orders, and resolving inquiries across various channels such as phone, email, and fax. Approximately 20-30% of time will be spent on the phone, with the remainder dedicated to email and customer order entry systems. Responsibilities: Respond to customer inquiries regarding order placement, pricing, delivery timelines, invoices, product returns, and general support issues. Accurately enter and update purchase orders using an enterprise resource planning (ERP) system. Handle expedited order requests and follow up on delayed or lost shipments, including initiating claims and issuing credits when necessary. Process catalog orders and send relevant documentation such as invoices, order confirmations, and packing slips. Perform additional administrative or support tasks as needed. Essential Skills: High school diploma required; some college coursework preferred. Minimum of 2 years of experience in a customer service or support role. Strong data entry skills with a focus on speed and accuracy. Proficient in general computer applications; familiarity with ERP systems is a plus. Experience in a manufacturing or logistics environment is advantageous. Additional Skills & Qualifications: Excellent verbal and written communication abilities. Professional and courteous phone demeanor. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Problem-solving mindset with a proactive approach. Comfortable working in a dynamic, fast-paced setting. Collaborative team player. Work Environment: This role is based in an office environment attached to a manufacturing/warehouse area. It requires 100% in-office attendance from Monday to Friday, 8 am to 5 pm, with slight flexibility. The company values long-term commitment, offering opportunities for growth and pay advancement, including yearly cost-of-living adjustments based on company performance. Job Type & Location: This is a Contract to Hire position based out of Franklin, TN. Pay and Benefits: The pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Franklin, TN. Application Deadline: This position is anticipated to close on Mar 12, 2026.