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Belle of Baton Rouge

Marketing Supervisor

Belle of Baton Rouge, Baton Rouge, Louisiana, us, 70873

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Marketing Supervisor

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Belle of Baton Rouge .

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Perks

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Responsibilities

Build guest and team member positive relations

Participates and conducts departmental meetings.

Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction

Demonstrates superior customer services in accordance with company and departmental standards

Assists in the development of operational goals

Supervision of staff in advertising, promotions, and players club

Oversee all marketing initiatives including advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing

Answer all incoming calls and maintain knowledge of casino operations

Communicate details of promotions and mailings with all departments

Use casino tracking programs

Provide feedback on guest preference and expectations

Maintain knowledge of casino amenities and events

Make announcements promoting upcoming events

Know guest alcohol limitations and company policy

Keep work area clean and orderly

Adhere to regulatory, departmental, and Company policies and empower others

Handle routine guest complaints and incidents with discretion

Perform other duties as assigned

Prioritize needs and manage resources effectively

Report safety hazards, problems, or maintenance issues promptly

Qualifications

A high school diploma or GED equivalent is preferred

1 to 2 years of supervisory experience, preferred

Excellent teamwork, interpersonal, guest service, written, and verbal communication skills

Professional demeanor and presence when interacting with guests and team members

Flexible schedule including late nights, weekends, and holidays; shifts may change

Excellent guest service skills to effectively deal with guests

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

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