VMP Healthcare & Community Living
Communications Center Operator
VMP Healthcare & Community Living, West Allis, Wisconsin, United States
Job Overview
Be the calm in the storm — join VMP Healthcare as a Communications Center Operator. In this pivotal role, you’ll be the first point of contact, answering incoming calls with professionalism, directing urgent information swiftly, and coordinating emergency response communications with precision and care. If you thrive in fast‑paced environments and take pride in being a reassuring presence during critical moments, we want you on our team. Compensation
Base pay $15.00‑$19.00 per hour, dependent on experience. Onsite, full‑time, Monday through Friday, 7:00 am‑3:00 pm, no weekends. Rotating holidays. Benefits
Insurance: Medical, Dental, Vision, Life, Short‑Term & Long‑Term Disability, Accident and Critical Illness Educational Opportunities for Career Advancement 403(b) Retirement Plan and Roth IRA Employee Assistance Program Employee Referral Program Paid Time Off Qualifications
High school diploma One to three months related experience or equivalent combination of education and experience Essential Functions
Security Systems & Emergency Response
Maintain full working knowledge of emergency procedures and facility codes Respond to and document emergency codes according to departmental policies Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.) Make timely emergency and general announcements via the public address system Facility Call Center Operations
Answer all incoming calls promptly, politely, and professionally Direct calls to appropriate parties or take detailed messages Follow answering service protocols and maintain strict confidentiality Uphold the department's greeting standards and service expectations Reception & Visitor Support
Greet and register visitors, directing them to appropriate locations Provide accurate directions throughout the VMP campus Maintain a courteous, positive, and professional demeanor in all interactions Paging & Internal Communications
Page staff, residents, and others as required, ensuring clarity and professionalism Adhere to procedural guidelines for public address announcements Use discretion to minimize resident disturbances Page digital and text pagers as needed Clerical & Administrative Duties
Maintain and organize department records and listings Perform typing and clerical tasks as assigned Keep accurate logs of assignments in line with department standards Hiring Process
The Hiring Manager will contact you within 1‑2 business days of your application submission Complete 1‑2 interviews and meet with the immediate supervisor and mentor Upon receiving a job offer, complete onboarding paperwork through Paycor Paid New‑Hire Orientation Continuous training from mentor Seniority Level
Entry level Employment Type
Full‑time Job Function
Information Technology Industries
Hospitals and Health Care
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Be the calm in the storm — join VMP Healthcare as a Communications Center Operator. In this pivotal role, you’ll be the first point of contact, answering incoming calls with professionalism, directing urgent information swiftly, and coordinating emergency response communications with precision and care. If you thrive in fast‑paced environments and take pride in being a reassuring presence during critical moments, we want you on our team. Compensation
Base pay $15.00‑$19.00 per hour, dependent on experience. Onsite, full‑time, Monday through Friday, 7:00 am‑3:00 pm, no weekends. Rotating holidays. Benefits
Insurance: Medical, Dental, Vision, Life, Short‑Term & Long‑Term Disability, Accident and Critical Illness Educational Opportunities for Career Advancement 403(b) Retirement Plan and Roth IRA Employee Assistance Program Employee Referral Program Paid Time Off Qualifications
High school diploma One to three months related experience or equivalent combination of education and experience Essential Functions
Security Systems & Emergency Response
Maintain full working knowledge of emergency procedures and facility codes Respond to and document emergency codes according to departmental policies Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.) Make timely emergency and general announcements via the public address system Facility Call Center Operations
Answer all incoming calls promptly, politely, and professionally Direct calls to appropriate parties or take detailed messages Follow answering service protocols and maintain strict confidentiality Uphold the department's greeting standards and service expectations Reception & Visitor Support
Greet and register visitors, directing them to appropriate locations Provide accurate directions throughout the VMP campus Maintain a courteous, positive, and professional demeanor in all interactions Paging & Internal Communications
Page staff, residents, and others as required, ensuring clarity and professionalism Adhere to procedural guidelines for public address announcements Use discretion to minimize resident disturbances Page digital and text pagers as needed Clerical & Administrative Duties
Maintain and organize department records and listings Perform typing and clerical tasks as assigned Keep accurate logs of assignments in line with department standards Hiring Process
The Hiring Manager will contact you within 1‑2 business days of your application submission Complete 1‑2 interviews and meet with the immediate supervisor and mentor Upon receiving a job offer, complete onboarding paperwork through Paycor Paid New‑Hire Orientation Continuous training from mentor Seniority Level
Entry level Employment Type
Full‑time Job Function
Information Technology Industries
Hospitals and Health Care
#J-18808-Ljbffr