Master's Transportation
Service Writer Representative
Master's Transportation, Kansas City, Missouri, United States, 64101
6 days ago Be among the first 25 applicants
Master's Transportation provided pay range This range is provided by Master's Transportation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $45,000.00/yr - $55,000.00/yr
Why Work Here?
With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!
Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits.
401(k) with company match.
Discounts for travel, entertainment and more.
Investment in Employee Development
Job Title:
Service Writer Representative
Classification:
Exempt
Reports To:
Service Manager
Position Type:
Full Time
Work Schedule:
Monday - Friday 8am-5pm
Job Summary:
The Service Writer Representative plays a vital role in ensuring excellent customer service and satisfaction. The Service Writer is responsible for effectively communicating with customers to identify their automotive problems and needs, scheduling service tasks with technicians to ensure timely completion of work and providing clear explanations of services performed and associated charges.
Essential Functions:
Engages with customers to accurately assess and document their concerns regarding their buses and service needs
Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions
Provides accurate estimates for services, repairs, and parts
Provides recommendations for additional services based on vehicle inspection results
Creates and manages work orders for service requests
Ensures all necessary paperwork is completed for warranty and service contracts
Coordinates with technicians to prioritize and schedule service work efficiently
Schedules appointments and manages the service calendar to optimize workflow
Writes detailed Repair Orders (ROs) that capture customer concerns and conveys them to the technician(s)
Keeps customers informed about the progress of their service, including any delays or updates during the service cycle
Processes payments and maintains accurate records of customer interactions, service orders, and payments.
Ensures customer satisfaction and handles customer complaints or concerns with professionalism and empathy
Follows up with customers after service to ensure satisfaction and encourage repeat business
Organizational skills
Quality: detail-oriented
Teamwork
Supervisory Responsibilities:
None
Work Environment:
This role operates inside an automotive service center
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms
The employee regularly is required to walk
The employee occasionally required to stoop, kneel, or crouch
The employee regularly required to stand for extended periods of time
The employee must occasionally lift and/or move up to fifty (50) pounds
Specific vision abilities required by this job include close vision, peripheral vision, and depth perception
Ability to bend, stoop, and squat
Able to read and follow written and verbal instructions
Required Education/Experience/Certifications :
High School Diploma or equivalent experience
1+ year(s) of experience as a Service Writer/Advisor or related role in the automotive industry
Technical understanding of automotive systems and automotive service/repair
Strong written and verbal communication skills
Excellent customer service skills and ability to resolve conflict
Professional demeanor with a cooperative attitude, capable of maintaining positive working relationships and handling sensitive situations with diplomacy
Highly organized and detail-oriented with a proven track record of managing tasks accurately and responsibly
Strong problem-solving and organizational skills with the ability to prioritize tasks and meet deadlines
Preferred Education/Experience/Certifications :
Experience in the bus industry is a significant advantage
Background in automotive technology and repair
Bachelor’s degree in business, sales, or a related field is a plus
Travel Requirements:
None
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO Statement
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Senior level Entry level
Employment type Full-time
Job function Other
Industries Truck Transportation
Referrals increase your chances of interviewing at Master's Transportation by 2x
Get notified about new Service Writer jobs in
Kansas City, MO .
#J-18808-Ljbffr
Master's Transportation provided pay range This range is provided by Master's Transportation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $45,000.00/yr - $55,000.00/yr
Why Work Here?
With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!
Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits.
401(k) with company match.
Discounts for travel, entertainment and more.
Investment in Employee Development
Job Title:
Service Writer Representative
Classification:
Exempt
Reports To:
Service Manager
Position Type:
Full Time
Work Schedule:
Monday - Friday 8am-5pm
Job Summary:
The Service Writer Representative plays a vital role in ensuring excellent customer service and satisfaction. The Service Writer is responsible for effectively communicating with customers to identify their automotive problems and needs, scheduling service tasks with technicians to ensure timely completion of work and providing clear explanations of services performed and associated charges.
Essential Functions:
Engages with customers to accurately assess and document their concerns regarding their buses and service needs
Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions
Provides accurate estimates for services, repairs, and parts
Provides recommendations for additional services based on vehicle inspection results
Creates and manages work orders for service requests
Ensures all necessary paperwork is completed for warranty and service contracts
Coordinates with technicians to prioritize and schedule service work efficiently
Schedules appointments and manages the service calendar to optimize workflow
Writes detailed Repair Orders (ROs) that capture customer concerns and conveys them to the technician(s)
Keeps customers informed about the progress of their service, including any delays or updates during the service cycle
Processes payments and maintains accurate records of customer interactions, service orders, and payments.
Ensures customer satisfaction and handles customer complaints or concerns with professionalism and empathy
Follows up with customers after service to ensure satisfaction and encourage repeat business
Organizational skills
Quality: detail-oriented
Teamwork
Supervisory Responsibilities:
None
Work Environment:
This role operates inside an automotive service center
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms
The employee regularly is required to walk
The employee occasionally required to stoop, kneel, or crouch
The employee regularly required to stand for extended periods of time
The employee must occasionally lift and/or move up to fifty (50) pounds
Specific vision abilities required by this job include close vision, peripheral vision, and depth perception
Ability to bend, stoop, and squat
Able to read and follow written and verbal instructions
Required Education/Experience/Certifications :
High School Diploma or equivalent experience
1+ year(s) of experience as a Service Writer/Advisor or related role in the automotive industry
Technical understanding of automotive systems and automotive service/repair
Strong written and verbal communication skills
Excellent customer service skills and ability to resolve conflict
Professional demeanor with a cooperative attitude, capable of maintaining positive working relationships and handling sensitive situations with diplomacy
Highly organized and detail-oriented with a proven track record of managing tasks accurately and responsibly
Strong problem-solving and organizational skills with the ability to prioritize tasks and meet deadlines
Preferred Education/Experience/Certifications :
Experience in the bus industry is a significant advantage
Background in automotive technology and repair
Bachelor’s degree in business, sales, or a related field is a plus
Travel Requirements:
None
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO Statement
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Senior level Entry level
Employment type Full-time
Job function Other
Industries Truck Transportation
Referrals increase your chances of interviewing at Master's Transportation by 2x
Get notified about new Service Writer jobs in
Kansas City, MO .
#J-18808-Ljbffr