Early Warning®
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Sr. Social Media Manager
role at
Early Warning® .
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose The Sr. Social Media Manager supports consumer and corporate social media strategy, content development, deployment, and measurement for the Zelle® brand. This role collaborates with brand, media, marketing, product, and communications executives to build a social media strategy, generate and deploy highly engaging content, and measure performance.
Essential Functions
Develop and evolve the social media strategy aligned with brand positioning, campaign objectives, and cultural relevance.
Partner with brand, media, product marketing, and communications to ensure that social media content reinforces larger initiatives.
Work cross-functionally with design, brand governance, communications, and legal teams to develop the content and ensure that all social content is compliant.
Own the social content calendar across platforms: TikTok, Instagram, Facebook, X, LinkedIn, and YouTube.
Analyze performance metrics and social trends to inform strategy and creative decisions.
Collaborate with agency partners; review all influencer or agency‑produced content to ensure it is on‑brand and compliant.
Lead ideation of engaging, “break‑through” content – including videos, carousels, memes, etc., and work closely with design partners to create content. Must be able to create turnkey content on your own as well.
Draft compelling copy and guide tone of voice to reflect our brand personality – trustworthy, warm, relatable.
Oversee the production of in-house or agency‑created assets and ensure high standards of quality and consistency with brand.
Develop platform‑native campaigns that reflect cultural moments and drive user engagement.
Work closely with the centralized social media team on a strategy for cultivating a strong community across channels.
Monitor social trends and cultural conversations to keep the brand relevant.
Report on competitive social trends and content to marketing and product executives.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Minimum Qualifications
Bachelor’s degree in marketing, communications, business, or related field.
10+ years of experience in social media management, content strategy, and brand marketing – preferably in fintech, consumer tech, or P2P (B2C). Track record of building and scaling social media audiences with an emphasis on brand.
Prior experience managing agency partners.
Strong storytelling, copywriting, and communication skills.
Deep understanding of social media platforms, creator ecosystems, and cultural trends.
Experience managing creative production and working cross-functionally with design, legal, and marketing teams.
Prior work with content creators/influencers.
Passion for creating brand moments that matter.
Familiarity with performance marketing and its intersection with brand and social.
Experience working in a highly regulated industry with legal/compliance review process.
Proficiency with Adobe Suite, or basic content creation skills.
Background and drug screen.
The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Compensation The Base Pay Scale for this position in New York, NY is $145,000 – $165,000 per year. Candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of any specific pay for any specific candidate.
Benefits
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre‑tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, generous PTO for Non‑Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave.
Maven Family Planning – Providing support through your parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And so much more! We continue to enhance our program, so be sure to check our Benefits page for the latest.
Equal Employment Opportunity Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
E‑Verify Early Warning Services LLC is a proud participant in E‑Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E‑Verify. For more information on your rights and responsibilities under E‑Verify please visit Home | E‑Verify.
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Sr. Social Media Manager
role at
Early Warning® .
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose The Sr. Social Media Manager supports consumer and corporate social media strategy, content development, deployment, and measurement for the Zelle® brand. This role collaborates with brand, media, marketing, product, and communications executives to build a social media strategy, generate and deploy highly engaging content, and measure performance.
Essential Functions
Develop and evolve the social media strategy aligned with brand positioning, campaign objectives, and cultural relevance.
Partner with brand, media, product marketing, and communications to ensure that social media content reinforces larger initiatives.
Work cross-functionally with design, brand governance, communications, and legal teams to develop the content and ensure that all social content is compliant.
Own the social content calendar across platforms: TikTok, Instagram, Facebook, X, LinkedIn, and YouTube.
Analyze performance metrics and social trends to inform strategy and creative decisions.
Collaborate with agency partners; review all influencer or agency‑produced content to ensure it is on‑brand and compliant.
Lead ideation of engaging, “break‑through” content – including videos, carousels, memes, etc., and work closely with design partners to create content. Must be able to create turnkey content on your own as well.
Draft compelling copy and guide tone of voice to reflect our brand personality – trustworthy, warm, relatable.
Oversee the production of in-house or agency‑created assets and ensure high standards of quality and consistency with brand.
Develop platform‑native campaigns that reflect cultural moments and drive user engagement.
Work closely with the centralized social media team on a strategy for cultivating a strong community across channels.
Monitor social trends and cultural conversations to keep the brand relevant.
Report on competitive social trends and content to marketing and product executives.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Minimum Qualifications
Bachelor’s degree in marketing, communications, business, or related field.
10+ years of experience in social media management, content strategy, and brand marketing – preferably in fintech, consumer tech, or P2P (B2C). Track record of building and scaling social media audiences with an emphasis on brand.
Prior experience managing agency partners.
Strong storytelling, copywriting, and communication skills.
Deep understanding of social media platforms, creator ecosystems, and cultural trends.
Experience managing creative production and working cross-functionally with design, legal, and marketing teams.
Prior work with content creators/influencers.
Passion for creating brand moments that matter.
Familiarity with performance marketing and its intersection with brand and social.
Experience working in a highly regulated industry with legal/compliance review process.
Proficiency with Adobe Suite, or basic content creation skills.
Background and drug screen.
The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Compensation The Base Pay Scale for this position in New York, NY is $145,000 – $165,000 per year. Candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of any specific pay for any specific candidate.
Benefits
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre‑tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, generous PTO for Non‑Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave.
Maven Family Planning – Providing support through your parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And so much more! We continue to enhance our program, so be sure to check our Benefits page for the latest.
Equal Employment Opportunity Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
E‑Verify Early Warning Services LLC is a proud participant in E‑Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E‑Verify. For more information on your rights and responsibilities under E‑Verify please visit Home | E‑Verify.
#J-18808-Ljbffr