MorningStar Senior Living
Marketing/Sales Assistant - Senior Living Community ~ Centennial
MorningStar Senior Living, Aurora, Colorado, United States, 80012
Marketing/Sales Assistant - Senior Living Community ~ Centennial
2 days ago – Be among the first 25 applicants
Non-exempt Schedule will include rotating weekend coverage
Make a difference by providing great care and love for our treasured residents! At MorningStar Senior Living, we talk a lot about culture. We obsess over it because a transformative culture enables us to elevate and celebrate the lives of our resident-heroes and be changed for the good in the process. We seek hearts that care and want to do meaningful work, rooted in servant‑leadership.
Job Summary The Community Relations Associate is responsible for communicating with residents, families, internal staff and outside agencies as required, conducting tours, solving family problems, completing and maintaining admission records, and working with referral agencies, organizations and institutions. Through all relationships the individual represents MorningStar professionally to achieve move‑ins and contribute to occupancy goals. This goal‑oriented position is rewarded with commission incentives.
Position Overview
Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations.
Attend and participate in in‑service educational programs related to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX) as necessary.
Learn and practice MorningStar’s 7 Steps for Relationship Selling.
Participate in lead management, ensuring prompt follow‑up of all phone calls, emails and in‑person tours; assist in advancing and closing sales.
Work with Maintenance and Housekeeping to conduct a walkthrough of a suite to ensure it is in good condition before a resident arrives.
Provide consistent new resident welcome and orientation practices, including welcome baskets and Resident Ambassador introductions.
Communicate all necessary information on new residents to all departments.
Schedule details for move‑ins/move‑outs such as elevator availability, delivery areas, meal times, etc., to avoid conflict with scheduled activities.
Assist the Director of Community Relations in planning and implementing marketing events.
Actively work to retain all residents, assisting the Director of Community Relations, Wellness Director and Executive Director in this effort.
Maintain professional confidentiality.
Benefits
Health Insurance offerings such as medical, dental, and vision insurance
Other Insurance offerings such as life, disability, accident, and critical illness insurance
401k plan with matching
HSA options
Employee assistance programs
Paid sick, vacation and birthday time
Career development programs and opportunity for advancement
Charitable and philanthropic opportunities
Tuition Reimbursement
Free shift meal
Qualifications
Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect
Education: Minimum high school diploma, two years or more of college preferred
Job Knowledge: Community resources and needs; ability to handle inquiries and relate to prospective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; judgement capabilities; ability to drive and conduct tours of the community. Must be computer literate and capable of learning Resident/Marketing software.
Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community; must be personable, friendly and able to work independently.
Team members scheduled to work 24 or more hours per week are eligible for benefits; families of said team members will also be eligible.
EEO
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Non-exempt Schedule will include rotating weekend coverage
Make a difference by providing great care and love for our treasured residents! At MorningStar Senior Living, we talk a lot about culture. We obsess over it because a transformative culture enables us to elevate and celebrate the lives of our resident-heroes and be changed for the good in the process. We seek hearts that care and want to do meaningful work, rooted in servant‑leadership.
Job Summary The Community Relations Associate is responsible for communicating with residents, families, internal staff and outside agencies as required, conducting tours, solving family problems, completing and maintaining admission records, and working with referral agencies, organizations and institutions. Through all relationships the individual represents MorningStar professionally to achieve move‑ins and contribute to occupancy goals. This goal‑oriented position is rewarded with commission incentives.
Position Overview
Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations.
Attend and participate in in‑service educational programs related to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX) as necessary.
Learn and practice MorningStar’s 7 Steps for Relationship Selling.
Participate in lead management, ensuring prompt follow‑up of all phone calls, emails and in‑person tours; assist in advancing and closing sales.
Work with Maintenance and Housekeeping to conduct a walkthrough of a suite to ensure it is in good condition before a resident arrives.
Provide consistent new resident welcome and orientation practices, including welcome baskets and Resident Ambassador introductions.
Communicate all necessary information on new residents to all departments.
Schedule details for move‑ins/move‑outs such as elevator availability, delivery areas, meal times, etc., to avoid conflict with scheduled activities.
Assist the Director of Community Relations in planning and implementing marketing events.
Actively work to retain all residents, assisting the Director of Community Relations, Wellness Director and Executive Director in this effort.
Maintain professional confidentiality.
Benefits
Health Insurance offerings such as medical, dental, and vision insurance
Other Insurance offerings such as life, disability, accident, and critical illness insurance
401k plan with matching
HSA options
Employee assistance programs
Paid sick, vacation and birthday time
Career development programs and opportunity for advancement
Charitable and philanthropic opportunities
Tuition Reimbursement
Free shift meal
Qualifications
Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect
Education: Minimum high school diploma, two years or more of college preferred
Job Knowledge: Community resources and needs; ability to handle inquiries and relate to prospective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; judgement capabilities; ability to drive and conduct tours of the community. Must be computer literate and capable of learning Resident/Marketing software.
Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community; must be personable, friendly and able to work independently.
Team members scheduled to work 24 or more hours per week are eligible for benefits; families of said team members will also be eligible.
EEO
#J-18808-Ljbffr