Director of Digital Design - User Experience Job at Cintas in Mason

Director of Digital Design - User Experience

Location: Mason, OH, US, 45040

Requisition Number: 206766

Job Description

Cintas is seeking a Director of Digital Design to lead design efforts and standards for Cintas’ customer experience. In this role, you will oversee the design strategy, execution, and cross-functional collaboration to create best-in-class user experiences. Reporting to the Senior Director of Digital Customer Experience, you’ll shape the design culture, recruit and lead a team of talented designers, and drive innovation that aligns with business goals.

Key Responsibilities

• Oversee the end-to-end design process, including User Journey Mapping of the Online to Offline experience, ensuring consistent delivery of exceptional user experiences across all touchpoints.
• Recruit, build, mentor, and manage a high-performing team of designers, fostering career growth and development.
• Represent the design team and its vision in executive meetings, communicating design impact and strategy to stakeholders.

Skills/Qualifications

• Proven track record of managing and scaling design teams in fast-paced environments.
• Expertise in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Deep understanding of user-centered design principles, usability, accessibility, and research methodologies.
• Exceptional communication, presentation, and stakeholder management skills.
• Experience with design systems and building scalable frameworks for consistent UX delivery.
• A portfolio showcasing your ability to drive impactful design strategies and deliver innovative solutions.

Required

• Bachelor's degree or equivalent experience
• 10+ years of experience in Product/UX Design, with at least 5 years in leadership roles.
• Expertise in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools

Preferred

• PMP Certified

Benefits

• Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays