Alameda County
Social Services Program Manager (Promotional) - #25-6045-01
Alameda County, Waterford, Michigan, United States
Introduction
YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY. THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service by December 16, 2025. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online.
Description ALAMEDA COUNTY is the seventh most populous county in California and is characterized by its rich diversity and culture as one of the most ethnically diverse regions in the Bay Area and the nation. It is home to over 1.6 million people living in 14 incorporated cities as well as in six unincorporated communities and rural areas throughout the 821 square miles of the County. The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams.
THE SOCIAL SERVICES AGENCY: The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community‑based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.
THE POSITION: Under general direction the position will supervise, plan, staff, organize, and direct the operation of designated social services programs comprised of multiple units within a subdivision of the Social Services Agency; and incumbents will perform related work as required.
Ideal Candidate The ideal Social Services Program Manager has thorough knowledge related to social work principles and laws, and clearly understands the mission, values and role of the Agency including its policies, procedures, programs and services; and can effectively communicate this understanding to staff and the community. Critical attributes for success include exceptional communication skills, both written and oral; logical thinking and quantitative methods; outstanding organizational skills; leadership and supervisory techniques; active listening; collaborative skills; and a deep understanding of local government programs.
Vacancies The immediate vacancy for this position is in Children & Family Services; the eligible list resulting from this recruitment and selection process may be utilized to fill future vacancies in other divisions within the Social Services Agency.
Minimum Qualifications Either I – The equivalent of four years of full‑time experience as a Social Work Supervisor, Supervising Eligibility Technician, or similar first‑line supervisory classification in the Social Services Agency (possession of a bachelor’s degree in a social service field may be substituted for two years of the required experience; a master’s degree in a relevant field for three years).
Or II – The equivalent of two years of full‑time experience as an Administrative Specialist or equal or higher‑level administrative class in the Alameda County classified service. (Non‑classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)
Or III – The equivalent of six years of full‑time experience at least at the first‑line supervisory level in a human/social services agency (possession of a bachelor’s degree in a social service field may be substituted for three years of the required experience; a master’s degree in a relevant field for four years).
License: Most positions require possession of a valid California Motor Vehicle Operator’s license.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
Knowledge and Skills
Knowledge of the organization, programs and functions of the various departments of the Alameda County Social Services Agency.
Federal, State and local laws, codes and regulations pertinent to social services, economic opportunity and employment program.
Principles of supervision, training, and evaluation.
Community resource development.
Social work principles and casework techniques.
Psychological, socioeconomic and other factors that may affect client and family functioning.
Client and public relations.
Automated system capabilities and applications.
Oral communication, written communication, decision making, analytical and problem solving, planning and organization, management control, leadership, interpersonal sensitivity, flexibility.
Examination Components THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1. A review of the applicant’s application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2. An oral interview which will be weighted as 100% of the candidate’s final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. We reserve the right to make changes to the announced examination steps. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
Recruitment and Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.
Deadline for Filing: 5:00 PM, Tuesday, December 16, 2025.
Review of Minimum Qualifications: December 30, 2025.
Civil Service Oral Examination: Week of January 26, 2026.
We reserve the right to make changes to the announced recruitment & selection plan. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA), Alameda County’s Reasonable Accommodation Policy and applicable statutes.
Benefits
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care and Adoption Assistance
Short‑Term Disability Insurance
Long‑Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long‑Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan – (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
Conclusion All notices related to County recruitments for which you have applied will be sent and delivered via email. Please ensure your email settings allow receipt of these notices. To check for updates, log into your County of Alameda online application account and monitor the "My applications" section. For additional questions, consult the Human Resources Analyst listed on the job announcement or visit the County website at
https://www.acgov.org/hrs .
Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
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Description ALAMEDA COUNTY is the seventh most populous county in California and is characterized by its rich diversity and culture as one of the most ethnically diverse regions in the Bay Area and the nation. It is home to over 1.6 million people living in 14 incorporated cities as well as in six unincorporated communities and rural areas throughout the 821 square miles of the County. The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams.
THE SOCIAL SERVICES AGENCY: The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community‑based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.
THE POSITION: Under general direction the position will supervise, plan, staff, organize, and direct the operation of designated social services programs comprised of multiple units within a subdivision of the Social Services Agency; and incumbents will perform related work as required.
Ideal Candidate The ideal Social Services Program Manager has thorough knowledge related to social work principles and laws, and clearly understands the mission, values and role of the Agency including its policies, procedures, programs and services; and can effectively communicate this understanding to staff and the community. Critical attributes for success include exceptional communication skills, both written and oral; logical thinking and quantitative methods; outstanding organizational skills; leadership and supervisory techniques; active listening; collaborative skills; and a deep understanding of local government programs.
Vacancies The immediate vacancy for this position is in Children & Family Services; the eligible list resulting from this recruitment and selection process may be utilized to fill future vacancies in other divisions within the Social Services Agency.
Minimum Qualifications Either I – The equivalent of four years of full‑time experience as a Social Work Supervisor, Supervising Eligibility Technician, or similar first‑line supervisory classification in the Social Services Agency (possession of a bachelor’s degree in a social service field may be substituted for two years of the required experience; a master’s degree in a relevant field for three years).
Or II – The equivalent of two years of full‑time experience as an Administrative Specialist or equal or higher‑level administrative class in the Alameda County classified service. (Non‑classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)
Or III – The equivalent of six years of full‑time experience at least at the first‑line supervisory level in a human/social services agency (possession of a bachelor’s degree in a social service field may be substituted for three years of the required experience; a master’s degree in a relevant field for four years).
License: Most positions require possession of a valid California Motor Vehicle Operator’s license.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
Knowledge and Skills
Knowledge of the organization, programs and functions of the various departments of the Alameda County Social Services Agency.
Federal, State and local laws, codes and regulations pertinent to social services, economic opportunity and employment program.
Principles of supervision, training, and evaluation.
Community resource development.
Social work principles and casework techniques.
Psychological, socioeconomic and other factors that may affect client and family functioning.
Client and public relations.
Automated system capabilities and applications.
Oral communication, written communication, decision making, analytical and problem solving, planning and organization, management control, leadership, interpersonal sensitivity, flexibility.
Examination Components THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1. A review of the applicant’s application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2. An oral interview which will be weighted as 100% of the candidate’s final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. We reserve the right to make changes to the announced examination steps. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
Recruitment and Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.
Deadline for Filing: 5:00 PM, Tuesday, December 16, 2025.
Review of Minimum Qualifications: December 30, 2025.
Civil Service Oral Examination: Week of January 26, 2026.
We reserve the right to make changes to the announced recruitment & selection plan. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA), Alameda County’s Reasonable Accommodation Policy and applicable statutes.
Benefits
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care and Adoption Assistance
Short‑Term Disability Insurance
Long‑Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long‑Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan – (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
Conclusion All notices related to County recruitments for which you have applied will be sent and delivered via email. Please ensure your email settings allow receipt of these notices. To check for updates, log into your County of Alameda online application account and monitor the "My applications" section. For additional questions, consult the Human Resources Analyst listed on the job announcement or visit the County website at
https://www.acgov.org/hrs .
Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
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