Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Mountain Home, Arkansas, United States, 72653
Job Title
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) – Remote
Job Description The Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) – Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
What You Will Do In This Role
Provide inbound customer support using a call flow guide in the customer’s preferred language.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Be an amazing problem‑solver.
Offer additional products and/or services.
Deliver expert customer experiences with a smile.
Your Qualifications
The ability to read, write and speak fluently both Portuguese and English.
Strong focus on building customer relationships.
3+ years of customer service experience.
Technical support experience preferred.
Open availability.
A high school diploma or GED.
A quiet, distraction‑free environment to work from in your home.
Proficiency in fast‑paced multi‑tasking.
Eagerness to learn new technologies.
Strong problem‑solving skills with the ability to ask probing questions to come to a resolution.
Strong computer navigation skills and PC knowledge.
A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter).
High Speed internet (no wireless/hotspots or satellite) and a smartphone.
Must reside in the United States and have a valid U.S. address for residence.
What’s In It For You
The base salary for this position is $15.50/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Paid training and performance‑based incentives.
Lucrative employee referral bonus opportunities.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
Work‑from‑home convenience.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Location USA, OH, Work‑at‑Home
Job Type Full time
Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Equal Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
EEO Rights For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
#J-18808-Ljbffr
Job Description The Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) – Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
What You Will Do In This Role
Provide inbound customer support using a call flow guide in the customer’s preferred language.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Be an amazing problem‑solver.
Offer additional products and/or services.
Deliver expert customer experiences with a smile.
Your Qualifications
The ability to read, write and speak fluently both Portuguese and English.
Strong focus on building customer relationships.
3+ years of customer service experience.
Technical support experience preferred.
Open availability.
A high school diploma or GED.
A quiet, distraction‑free environment to work from in your home.
Proficiency in fast‑paced multi‑tasking.
Eagerness to learn new technologies.
Strong problem‑solving skills with the ability to ask probing questions to come to a resolution.
Strong computer navigation skills and PC knowledge.
A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter).
High Speed internet (no wireless/hotspots or satellite) and a smartphone.
Must reside in the United States and have a valid U.S. address for residence.
What’s In It For You
The base salary for this position is $15.50/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Paid training and performance‑based incentives.
Lucrative employee referral bonus opportunities.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
Work‑from‑home convenience.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Location USA, OH, Work‑at‑Home
Job Type Full time
Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Equal Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
EEO Rights For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
#J-18808-Ljbffr