Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Mountain Home, Texas, United States, 78058
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Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) – Remote
role at
Concentrix .
Job Description The Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.
What You Will Do in This Role
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem‑solver
Offer additional products and/or services
Deliver expert customer experiences with a smile
Your Qualifications
Fluency in both Portuguese and English (read, write, speak)
Strong focus on building customer relationships
More than 3 years of customer service experience
Technical support experience preferred
Open availability
High school diploma or GED
Quiet, distraction‑free home work environment
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong problem‑solving skills with probing questions to reach resolution
Strong computer navigation and PC knowledge
Desktop or laptop for PC and internet testing; work computer may be provided
High‑speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
The base salary for this position is $15.50/hr. (Pay rate will not be below the applicable minimum wage). Benefits available include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early
Paid training and performance‑based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to promote a healthy you
Mentorship programs to support your career journey
Work‑from‑home convenience
Programs and events that support diversity, equity, inclusion, global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean‑Up Day, #MyOneEarthPromise, and more
Location USA, OH, Work‑at‑Home
Language Requirements English and Portuguese
Job Type Full time
Physical & Mental Requirements Regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
EEO Statement Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant:
English
Spanish
To request a reasonable accommodation please click here. If you wish to review the affirmative action plan, please click here. R1672301
#J-18808-Ljbffr
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) – Remote
role at
Concentrix .
Job Description The Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.
What You Will Do in This Role
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem‑solver
Offer additional products and/or services
Deliver expert customer experiences with a smile
Your Qualifications
Fluency in both Portuguese and English (read, write, speak)
Strong focus on building customer relationships
More than 3 years of customer service experience
Technical support experience preferred
Open availability
High school diploma or GED
Quiet, distraction‑free home work environment
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong problem‑solving skills with probing questions to reach resolution
Strong computer navigation and PC knowledge
Desktop or laptop for PC and internet testing; work computer may be provided
High‑speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
The base salary for this position is $15.50/hr. (Pay rate will not be below the applicable minimum wage). Benefits available include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early
Paid training and performance‑based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to promote a healthy you
Mentorship programs to support your career journey
Work‑from‑home convenience
Programs and events that support diversity, equity, inclusion, global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean‑Up Day, #MyOneEarthPromise, and more
Location USA, OH, Work‑at‑Home
Language Requirements English and Portuguese
Job Type Full time
Physical & Mental Requirements Regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
EEO Statement Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant:
English
Spanish
To request a reasonable accommodation please click here. If you wish to review the affirmative action plan, please click here. R1672301
#J-18808-Ljbffr