Sherwin-Williams
Community Manager, Social Media
Qualifications
Education
Bachelor’s Degree
Knowledge & Experience Required
5+ years’ experience in social media marketing or a related field
Experience managing budgets
Ability to prioritize workload based on department capacity
Effective verbal and written communication skills
Experience effectively communicating feedback and direction to key constituents
Excellent organizational skills, with an ability to adhere to strict deadlines
Preferred
Employee management
Responsibilities
Establish and oversee processes for internal and/or external customer service, community management planning, and user generate content moderation for the Sherwin-Williams’ and Consumer Brands’ brand, to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged, business stakeholders are informed, and risks to the brand are mitigated
Oversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands, responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams’ reputation and increase brand affinity with customers
Identify key measures, metrics, tracking and reports for monitoring and evaluating SW and CB social experiences around community management, social listening and reputation management contributing to overall program success
Leads The Paint Stores Group reputation management initiative
#J-18808-Ljbffr
Bachelor’s Degree
Knowledge & Experience Required
5+ years’ experience in social media marketing or a related field
Experience managing budgets
Ability to prioritize workload based on department capacity
Effective verbal and written communication skills
Experience effectively communicating feedback and direction to key constituents
Excellent organizational skills, with an ability to adhere to strict deadlines
Preferred
Employee management
Responsibilities
Establish and oversee processes for internal and/or external customer service, community management planning, and user generate content moderation for the Sherwin-Williams’ and Consumer Brands’ brand, to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged, business stakeholders are informed, and risks to the brand are mitigated
Oversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands, responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams’ reputation and increase brand affinity with customers
Identify key measures, metrics, tracking and reports for monitoring and evaluating SW and CB social experiences around community management, social listening and reputation management contributing to overall program success
Leads The Paint Stores Group reputation management initiative
#J-18808-Ljbffr