Freedom Truck Center is is hiring: Service Writer in Hazen

Service Writer Pay: $70000 - $100000 Per Year Job Type: Customer Service Summary We're looking for a highly motivated and customer-focused service writer to join our team. You'll be the first point of contact for our valued customers, acting as a liaison between them and our mechanics.This role requires a strong understanding of heavy-duty trucks, excellent communication and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. If you're passionate about the trucking industry and thrive in a team environment, we encourage you to apply! Job Description: Responsibilities Greet customers in a friendly and professional manner, both in person and over the phone Actively listen to customer concerns and accurately assess repair needs Schedule service appointments and effectively communicate estimated timelines Create and manage repair orders, ensuring accurate information and clear communication with technicians Obtain customer authorization for repairs and provide detailed service cost estimates Provide regular updates to customers on the progress of their repairs Process payments and ensure customer satisfaction throughout the repair process Maintain accurate customer records and shop documentation Requirements 2+ years of experience in a service writer role, preferably within the heavy-duty truck industry Strong understanding of heavy-duty truck operation and repair procedures Excellent communication and interpersonal skills, with a focus on building rapport and resolving customer concerns Proficient in computer skills, including experience with service management software (CDK or similar a plus) and Microsoft Suite Ability to multi-task, prioritize workload, and manage deadlines effectively Strong organizational skills and attention to detail Ability to work independently and collaboratively within a team environment Shift Schedule Full Time No Weekends! 8 - 5:30 Monday through Friday Shift Schedule: Full Time 40 hours per week Benefits: Dental Insurance Life Insurance Disability Insurance Supplemental Insurance Flexible Schedule Paid Holidays Paid Personal Days Retirement Plan Apply now to join our team at Freedom Truck Center LLC in Freedom Truck Center! We are not currently accepting applications in person. To apply, please send your resume and cover letter in a single document toidratherbe@freedomtruckcenternd.com Be sure to include " Service Writer " in the subject line of your email. Apply Now At Freedom Truck Center LLC, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Freedom Truck Center LLC is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Don't Take our word for it. Read Customer Testimonials. "Freedom Truck Center is where I take my vehicles because I CAN TRUST THEM. They do a great job going the extra mile getting my trucks in and out in a timely manner and they are excellent at inspecting the trucks and trailers while they’re in just in case there is something else in need of repair that I didn’t notice. I highly recommend Freedom Truck Center!" "They are the most amazing, caring group of people that work there. They treat all customers as they would any family member!" "Fast turn around and professional service. Thanks again for minimal downtime." Freedom Truck Center proudly provides expert commercial truck repair and fleet services from our shop in Hazen, North Dakota. We also provide mobile repair to a 30 mile service radius. Contact us now for service. Fields marked with an * are required. Your Information Company Name * First Name * Last Name Optional Phone * Email * What type of chassis is this unit: * Service Needed Complaint * Access How would you like us to access the unit? * Would you like the shop to deliver the unit? * #J-18808-Ljbffr