Profiles is hiring: Digital Content Editor & Process Manager in Richmond

Digital Content Editor & Process Manager

Profiles is hiring a Digital Content Editor & Process Manager for a full‑time, 10‑month contract (40 hours weekly) with the opportunity to extend year over year. The role is hybrid and located in Richmond, VA.

Responsibilities

• Lead the routing and maintenance of creative assets in PDF format across various channels and partner platforms.
• Drive consultations on timing and schedules to ensure punctual delivery of projects aligned with SLAs.
• Lead the scheduling and facilitation of meetings aimed at reviewing feedback and providing decisive guidance on creative pieces.
• Proactively track routing data across partnerships and projects.
• Own the development of metrics reporting, using tracking data as a primary source.
• Provide regular status updates and address impediments to delivery teams, stakeholders,, partners, and LOBs as required.
• Identify opportunities for process improvement and drive initiatives to enhance efficiency.
• Review intent documentation prior to production kickoff for consistency, accuracy, and completion of detail.
• Review documents for business/strategic intent, grammatical, typographical, formatting inconsistencies, discrepancies, and errors.
• Collaborate closely with the extended team to understand the theme, objective, and desired goal of each piece.
• Juggle multiple projects including internal communications, direct mail, posters, collateral, e‑mail, and Web content.
• Manage the legal and compliance review process for marketing materials across multiple brands.
• Serve as a cross‑functional liaison coordinating between legal, compliance, marketing, business, and creative teams to ensure timely approvals and brand consistency.
• Oversee a high volume of projects, managing 200+ creative assets through review cycles while balancing competing deadlines and priorities.
• Support the implementation of a new creative routing process, including stakeholder communication, troubleshooting, and collaborative solutions.
• Maintain process efficiency and uphold brand and regulatory standards across all deliverables.

Requirements

• 2+ years of experience in creative process management or a similar area.
• 2+ years of editing experience with extensive subject‑matter expertise; AP Preferred editing style.
• Demonstrated ability to thrive in a fast‑paced environment, taking initiative and driving projects forward independently.
• Strong familiarity with Agile principles and adaptive project management methodologies.
• Identify and address process gaps during downtime from active routings.
• Adaptability and agility, quickly pivoting to meet evolving needs.
• Project manager mindset: take ownership of the Creative Routings Space, overseeing tasks, timelines, and resources.
• Editing experience including high‑visibility advertising campaigns, global collateral, fact sheets, technical documentation, Web content, proposals, videos, and broadcasts.
• Experience working in a fast‑paced, multiple‑deadline‑driven environment that encourages feedback and rapid turnaround.
• Financial Services subject‑matter expertise (credit card and/or banking highly preferred).
• Agency or advertising experience preferred.
• Proficiency with MS Word (red‑line tracking), Acrobat, MS Excel, and MS PowerPoint.

Seniority Level

Associate

Employment Type

Contract

Job Function

• Project Management
• Analyst
• Writing/Editing

Benefits (inferred)

• Medical insurance
• Vision insurance
• 401(k)