Insight Global is hiring: Technical Publications Supervisor in Newport News

Direct Placement

$114K - $130K

M-F 7:00am - 4:00pm or 8:00am - 5:00pm Hybrid Schedule 4 days on site

Benefits : Medical, Dental, Vision, 401K, PTO: 12 days PTO, 9 sick/family leave front loaded, 10 Paid holidays

Travel : 1-2x per year for 5 days at a time, internationally

A large worldwide, rapidly growing industrial equipment company is looking for a Technical Publications Supervisor to oversee the development, accuracy, and timely delivery of technical documentation, including manuals, service bulletins, illustrated parts catalogs, and other product support materials. This is a new position that reports to the Manager and oversees a team of 6-10 and ensures that documentation meets industry standards, supports product usability, aligns with organizational goals and customer expectations while also mentoring team members and coordinating with cross-functional departments.

Responsibilities

• Guide, mentor, and support a team of 6-10 writers and illustrators to deliver documentation (manuals, exploded views, assembly diagrams, service bulletins, part catalogues).
• Provide coaching and technical feedback in visual communication and illustration techniques.
• Interpret engineering drawings and CAD models to develop accurate visual representations for manuals and service guides.
• Ensure illustrations meet industry standards and are optimized for both print and digital formats.
• Collaborate with engineering and supplier teams to update visuals based on design changes and product revisions.
• Plan, assign, and track documentation projects to ensure on-time delivery and alignment with product release schedules.
• Review and approve technical content for clarity, accuracy, and compliance with regulatory and customer requirements.
• Maintain and improve documentation processes, templates, and tools to support scalable and consistent output.
• Manage documentation workflows using content management systems (CMS) and product lifecycle management (PLM) tools.
• Support onboarding and training of new team members on illustration tools, documentation standards, and internal processes.
• Assist service teams in identifying and ordering correct spare parts through accurate visual documentation.
• Contribute to cost-out initiatives by providing innovative design solutions and improving illustration efficiency.
• Compliance & Continuous Improvement.
• Participate in audits and ensure documentation complies with industry regulations and customer expectations.
• Identify opportunities for automation and process improvement in illustration and documentation development.

Competencies

• Bachelor's degree heavily preferred
• 3 - 6+ years of years' total experience in engineering or manufacturing of physical parts/products, preferably with an OEM
• 2+ years in a lead or senior role
• 1+ years' experience with part illustrations using Adobe Illustrator, ISODraw, or CREO
• 1+ years' experience technical writing or engineering documentation
• Experience interpreting engineering drawings and documentation
• Experience interpreting BOM (bill of materials)
• Attention to detail, communication, and ability to manage multiple projects in a fast paced environment

Plusses

• Experience with product lifecycle management (PLM) and/or enterprise resource planning (ERP) like Infor LN
• Understanding of Agile or Scrum methodologies
• Mine Safety & Health Administration (MSHA) certification