Sandboxx
Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member's military life cycle. We're looking for people with drive and initiative who are excited about making great technology and a positive attitude for our service members. Come help us build meaningful solutions for the military community!
About Sandboxx Sandboxx is the industry-leading platform connecting military recruits with their support systems through physical mail, in-app messaging, and a rapidly growing digital ecosystem. Every week, tens of thousands of recruits send and receive letters that create unbreakable bonds with family and friends.
We exist to make military life easier, more connected, and more human by bridging the distance between service members and the people who love them.
About the Role At Sandboxx, we’re on a mission to keep service members and their families connected through every stage of military life. We’re looking for a Lifecycle Marketing Manager to design, execute, and optimize engagement strategies that build lasting relationships with our users, from first app open to long-term loyalty.
You’ll own the customer journey end-to-end, creating data-driven campaigns that educate, empower, and inspire our community. This role sits at the intersection of storytelling and strategy: part creative, part analytical, and
entirely focused on impact .
If you enjoy building programs that connect people to purpose, and you thrive in fast-moving, mission-driven environments, this role is for you.
Why We’re Hiring For This Role Now We’ve built and scaled one of the most meaningful ways to stay connected and informed in the military. We need someone who can:
Build a cohesive lifecycle strategy that connects every stage of the user journey
Design automated programs that deliver personalized and meaningful engagement
Translate user insights into measurable outcomes that drive retention and loyalty
Create scalable playbooks and systems for lifecycle campaigns
Improve key performance metrics such as activation, retention, and lifetime value
What You’ll Do Design the Journey:
Build and manage the full lifecycle marketing strategy across onboarding, activation, engagement, and retention.
Create Campaigns That Matter:
Develop multi-channel campaigns across email, push, in-app, and app inbox that speak to users at key moments.
Personalize at Scale:
Use segmentation and behavioral data to send the right message at the right time.
Increase Retention:
Launch programs that deepen engagement and drive repeat usage and purchases.
Experiment and Learn:
Test new ideas, analyze results, and continuously refine your approach.
Collaborate Cross-Functionally:
Partner with product, design, and community teams to ensure every message feels cohesive and true to the brand.
Champion the User:
Use insights to improve onboarding, messaging, and the overall user experience.
Measure What Matters:
Track performance, analyze trends, and report on key lifecycle and retention metrics.
What We’re Looking For
4-6 years of experience in lifecycle marketing, CRM, or retention roles
Hands-on experience with
Iterable
(required)
Familiarity with
WordPress
or similar CMS platforms
Strong grasp of automation logic, audience segmentation, and channel orchestration
Data-driven with an analytical mindset and curiosity to test and learn
Excellent communication skills and comfort working cross-functionally
Creative thinker who can balance storytelling with measurable results
Experience with or understanding of military life is a strong plus
What Success Looks Like Within the first 30 days Focus:
Learn, connect, and identify quick wins
Complete, document and present a full audit of the customer journey across pre-download, onboarding, engagement, and reactivation flows
Review performance data and identify immediate opportunities to improve conversion, activation, or retention
Build a clear understanding of key audience segments, their motivations, and communication preferences
Partner with Product and Engineering to access and validate key lifecycle metrics and reporting sources
Present a short-term plan outlining 3 to 5 high-impact improvements you will test in the next 60 days
Establish a clear reporting cadence that tracks conversion, retention, and engagement by cohort and set up weekly reporting meeting
Ask a lot of questions
Within the first 60 days Focus:
Build, test, and improve early journeys
Create a detailed lifecycle roadmap with specific campaign priorities and success measures
Launch at least one improved onboarding or activation journey that shortens
time to first value
Implement or refine segmentation logic within Iterable to support better personalization
Partner with Design to refresh the tone, visuals, and clarity of lifecycle communications
Develop a repeatable testing framework that defines hypotheses, timelines, and measurable goals for each campaign
Deliver a 60-day report highlighting early wins, lessons learned, and what will scale next
Within the first 90 days Focus:
Expand and measure
Launch a coordinated set of multi-channel lifecycle campaigns that improve activation and retention metrics
Introduce new triggers that reflect user behavior (i.e. time since last action, letter milestones, or inactivity)
Begin rolling out pre-download nurture campaigns to convert prospective users into first-time senders
Present a 90-day impact review showing measurable improvements and a six-month roadmap for continued growth
Within the first 180 days Focus:
Optimize and scale
Launch advanced lifecycle programs such as loyalty, cross-sell, and win-back campaigns
Improve retention by identifying and addressing key drop-off points across the user journey
Build automation infrastructure that reduces manual effort and improves campaign reliability
Create detailed playbooks documenting how each lifecycle stage is managed, measured, and optimized
Partner with Product to align lifecycle campaigns with feature releases and seasonal programs
Deliver a comprehensive mid-year lifecycle report showing performance trends and measurable retention gains
Within the first 12 months Focus:
Lead and transform
Fully own lifecycle KPIs including activation, engagement, retention, and lifetime value
Build scalable systems for campaign creation, reporting, and experimentation
Launch a complete lifecycle dashboard that provides real-time insight into user health, churn risk, and reactivation potential
Demonstrate significant year-over-year improvements in user retention, repeat purchase rate, and LTV
Present a 12-month business review summarizing results, learnings, and next-year goals for the program
Why Sandboxx Competitive salary and
equity incentive plan
401(k) with company match
Top-tier health, dental, and vision
coverage for you and your family
Flexible PTO
and
paid parental leave
A mission-driven team that cares deeply about our users and one another
We look for people with a good sense of humor and a zest for life, especially during interviews.
Equal Employment Opportunity Sandboxx is an equal opportunity employer - if you are a continuous learner who enjoys startups in either tech or military, you'll thrive at Sandboxx. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Sandboxx is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
To all recruitment agencies: Sandboxx does not accept agency resumes. Please do not forward resumes to our jobs alias, Sandboxx employees, or any other organization location. Sandboxx is not responsible for any fees related to unsolicited resumes.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Sandboxx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have or have ever had a disability. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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About Sandboxx Sandboxx is the industry-leading platform connecting military recruits with their support systems through physical mail, in-app messaging, and a rapidly growing digital ecosystem. Every week, tens of thousands of recruits send and receive letters that create unbreakable bonds with family and friends.
We exist to make military life easier, more connected, and more human by bridging the distance between service members and the people who love them.
About the Role At Sandboxx, we’re on a mission to keep service members and their families connected through every stage of military life. We’re looking for a Lifecycle Marketing Manager to design, execute, and optimize engagement strategies that build lasting relationships with our users, from first app open to long-term loyalty.
You’ll own the customer journey end-to-end, creating data-driven campaigns that educate, empower, and inspire our community. This role sits at the intersection of storytelling and strategy: part creative, part analytical, and
entirely focused on impact .
If you enjoy building programs that connect people to purpose, and you thrive in fast-moving, mission-driven environments, this role is for you.
Why We’re Hiring For This Role Now We’ve built and scaled one of the most meaningful ways to stay connected and informed in the military. We need someone who can:
Build a cohesive lifecycle strategy that connects every stage of the user journey
Design automated programs that deliver personalized and meaningful engagement
Translate user insights into measurable outcomes that drive retention and loyalty
Create scalable playbooks and systems for lifecycle campaigns
Improve key performance metrics such as activation, retention, and lifetime value
What You’ll Do Design the Journey:
Build and manage the full lifecycle marketing strategy across onboarding, activation, engagement, and retention.
Create Campaigns That Matter:
Develop multi-channel campaigns across email, push, in-app, and app inbox that speak to users at key moments.
Personalize at Scale:
Use segmentation and behavioral data to send the right message at the right time.
Increase Retention:
Launch programs that deepen engagement and drive repeat usage and purchases.
Experiment and Learn:
Test new ideas, analyze results, and continuously refine your approach.
Collaborate Cross-Functionally:
Partner with product, design, and community teams to ensure every message feels cohesive and true to the brand.
Champion the User:
Use insights to improve onboarding, messaging, and the overall user experience.
Measure What Matters:
Track performance, analyze trends, and report on key lifecycle and retention metrics.
What We’re Looking For
4-6 years of experience in lifecycle marketing, CRM, or retention roles
Hands-on experience with
Iterable
(required)
Familiarity with
WordPress
or similar CMS platforms
Strong grasp of automation logic, audience segmentation, and channel orchestration
Data-driven with an analytical mindset and curiosity to test and learn
Excellent communication skills and comfort working cross-functionally
Creative thinker who can balance storytelling with measurable results
Experience with or understanding of military life is a strong plus
What Success Looks Like Within the first 30 days Focus:
Learn, connect, and identify quick wins
Complete, document and present a full audit of the customer journey across pre-download, onboarding, engagement, and reactivation flows
Review performance data and identify immediate opportunities to improve conversion, activation, or retention
Build a clear understanding of key audience segments, their motivations, and communication preferences
Partner with Product and Engineering to access and validate key lifecycle metrics and reporting sources
Present a short-term plan outlining 3 to 5 high-impact improvements you will test in the next 60 days
Establish a clear reporting cadence that tracks conversion, retention, and engagement by cohort and set up weekly reporting meeting
Ask a lot of questions
Within the first 60 days Focus:
Build, test, and improve early journeys
Create a detailed lifecycle roadmap with specific campaign priorities and success measures
Launch at least one improved onboarding or activation journey that shortens
time to first value
Implement or refine segmentation logic within Iterable to support better personalization
Partner with Design to refresh the tone, visuals, and clarity of lifecycle communications
Develop a repeatable testing framework that defines hypotheses, timelines, and measurable goals for each campaign
Deliver a 60-day report highlighting early wins, lessons learned, and what will scale next
Within the first 90 days Focus:
Expand and measure
Launch a coordinated set of multi-channel lifecycle campaigns that improve activation and retention metrics
Introduce new triggers that reflect user behavior (i.e. time since last action, letter milestones, or inactivity)
Begin rolling out pre-download nurture campaigns to convert prospective users into first-time senders
Present a 90-day impact review showing measurable improvements and a six-month roadmap for continued growth
Within the first 180 days Focus:
Optimize and scale
Launch advanced lifecycle programs such as loyalty, cross-sell, and win-back campaigns
Improve retention by identifying and addressing key drop-off points across the user journey
Build automation infrastructure that reduces manual effort and improves campaign reliability
Create detailed playbooks documenting how each lifecycle stage is managed, measured, and optimized
Partner with Product to align lifecycle campaigns with feature releases and seasonal programs
Deliver a comprehensive mid-year lifecycle report showing performance trends and measurable retention gains
Within the first 12 months Focus:
Lead and transform
Fully own lifecycle KPIs including activation, engagement, retention, and lifetime value
Build scalable systems for campaign creation, reporting, and experimentation
Launch a complete lifecycle dashboard that provides real-time insight into user health, churn risk, and reactivation potential
Demonstrate significant year-over-year improvements in user retention, repeat purchase rate, and LTV
Present a 12-month business review summarizing results, learnings, and next-year goals for the program
Why Sandboxx Competitive salary and
equity incentive plan
401(k) with company match
Top-tier health, dental, and vision
coverage for you and your family
Flexible PTO
and
paid parental leave
A mission-driven team that cares deeply about our users and one another
We look for people with a good sense of humor and a zest for life, especially during interviews.
Equal Employment Opportunity Sandboxx is an equal opportunity employer - if you are a continuous learner who enjoys startups in either tech or military, you'll thrive at Sandboxx. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Sandboxx is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
To all recruitment agencies: Sandboxx does not accept agency resumes. Please do not forward resumes to our jobs alias, Sandboxx employees, or any other organization location. Sandboxx is not responsible for any fees related to unsolicited resumes.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Sandboxx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have or have ever had a disability. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr