City of Mesa, AZ
Public Safety Communications Shift Supervisor
City of Mesa, AZ, Arizona City, Arizona, United States, 85123
Salary:
$78,482.56 - $102,518.83 Annually Location :
Mesa, AZ Job Type:
Full Time Job Number:
16731 Department:
(H900) Citywide Opening Date:
11/21/2025 Closing Date:
12/4/2025 11:59 PM Arizona
Description/Duties The current vacancy is in the Mesa Public Safety Support Department. This recruitment will establish an eligible list that may be used to fill possible future vacancies.
A Public Safety Communications Shift Supervisor is responsible for supervising an assigned shift of Telecommunicators that receive and process calls for police and/or fire services. A Public Safety Communications Shift Supervisor works in the Police Communications or Mesa Regional Dispatch Center, which are twenty-four hours, seven days per week operations. An incumbent is responsible for the supervision of a sophisticated communications dispatch operation including data entry and retrieval systems. In addition to supervisory responsibilities, additional duties include: answering operations and procedural questions; logging equipment, Computer-Aided Dispatch (CAD), radio and phone system malfunctions, radio encryption management, regional event coordination of radio communications, and deployment on the Dispatch Incident response Team with Communications assets statewide; handling complaints from citizens; advising the media of incidents being worked; compiling statistics; staffing shifts; working dispatch channels and answering overflow phone calls; and conducting research on various issues/items. A Public Safety Communications Shift Supervisor may serve as a liaison with specialty units, partner agency Chiefs or Emergency Management, and other duties as assigned. This class performs related duties as required.
A Public Safety Communications Shift Supervisor may assist with testing processes, as well as assessing employees' compliance with procedures. The supervisor will assist employees with development of skills and abilities, providing constructive criticism, recognition for positive work, and corrective action, when necessary. The supervisor may be assigned additional projects/duties in support of the work completed in the Regional Dispatch Center. Incumbents must be knowledgeable of police, fire, and emergency medical services for other agencies, as well as the City of Mesa. Supervision is received from a Public Safety Communications Administrator who evaluates work through observation, reports, meetings, and results achieved. Employees in this class will be required to work weekends and holidays and may be required to work rotating shifts. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Qualifications & Requirements Employee Values
:
All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Graduation from high school or GED. A minimum of four years' experience in public safety communications as a dispatcher or call taker including one year of lead or supervisory experience.
Special Requirements.
Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test. Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire/promotion date. All required certifications must be maintained throughout employment. Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
Substance Abuse Testing.
Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.
Graduation from an accredited college or university with an Associate's Degree or at least 65 credit hours towards a Bachelor's Degree in Business Administration, Criminal Justice, Fire Science, Emergency Management, or related field is preferred. Bilingual speaking skills (English/ Spanish) are desirable. Link to Job Description A is linked here. 01
Did you receive a High School Diploma or GED? Please detail you education on your application.
Yes No
02
Did you graduate from an accredited college or university with an Associate's Degree or at least 65 credit hours towards a Bachelor's Degree in Business Administration, Criminal Justice, Fire Science, Emergency Management, or related field? Please detail your degree and major on your application.
Yes No
03
How many years of experience do you have in public safety communications as a dispatcher or call taker? Please detail your work experience on your application.
None Some but less than 4 years 4 years or more
04
Please describe your experience in public safety communications as a dispatcher or call taker; including names of all employer(s). Please detail this experience on your application. If none, type N/A. 05
How many years of your public safety communications experience include lead or supervisory experience? Please detail this experience on your application.
None Some but less than 1 year 1 year or more
06
Please describe your lead or supervisory experience in a public safety communications environment; including names of all employer(s). Please detail this experience on your application. If none, type N/A. 07
Are you bilingual in Spanish? If yes, what is your proficiency level?
No Yes, basic level - able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish. Yes, intermediate level - able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish.
08
If you served in the military, what was your discharge status?
Honorable Dishonorable Uncharacterized Other than Honorable Entry Level Bad Conduct General Current Active Duty N/A
09
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Yes No
10
Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines,Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances?
Yes No
11
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Yes No
12
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
Yes No
13
If an explanation or comments are needed regarding drug usage, please note your information here. Required Question
$78,482.56 - $102,518.83 Annually Location :
Mesa, AZ Job Type:
Full Time Job Number:
16731 Department:
(H900) Citywide Opening Date:
11/21/2025 Closing Date:
12/4/2025 11:59 PM Arizona
Description/Duties The current vacancy is in the Mesa Public Safety Support Department. This recruitment will establish an eligible list that may be used to fill possible future vacancies.
A Public Safety Communications Shift Supervisor is responsible for supervising an assigned shift of Telecommunicators that receive and process calls for police and/or fire services. A Public Safety Communications Shift Supervisor works in the Police Communications or Mesa Regional Dispatch Center, which are twenty-four hours, seven days per week operations. An incumbent is responsible for the supervision of a sophisticated communications dispatch operation including data entry and retrieval systems. In addition to supervisory responsibilities, additional duties include: answering operations and procedural questions; logging equipment, Computer-Aided Dispatch (CAD), radio and phone system malfunctions, radio encryption management, regional event coordination of radio communications, and deployment on the Dispatch Incident response Team with Communications assets statewide; handling complaints from citizens; advising the media of incidents being worked; compiling statistics; staffing shifts; working dispatch channels and answering overflow phone calls; and conducting research on various issues/items. A Public Safety Communications Shift Supervisor may serve as a liaison with specialty units, partner agency Chiefs or Emergency Management, and other duties as assigned. This class performs related duties as required.
A Public Safety Communications Shift Supervisor may assist with testing processes, as well as assessing employees' compliance with procedures. The supervisor will assist employees with development of skills and abilities, providing constructive criticism, recognition for positive work, and corrective action, when necessary. The supervisor may be assigned additional projects/duties in support of the work completed in the Regional Dispatch Center. Incumbents must be knowledgeable of police, fire, and emergency medical services for other agencies, as well as the City of Mesa. Supervision is received from a Public Safety Communications Administrator who evaluates work through observation, reports, meetings, and results achieved. Employees in this class will be required to work weekends and holidays and may be required to work rotating shifts. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Qualifications & Requirements Employee Values
:
All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Graduation from high school or GED. A minimum of four years' experience in public safety communications as a dispatcher or call taker including one year of lead or supervisory experience.
Special Requirements.
Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test. Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire/promotion date. All required certifications must be maintained throughout employment. Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
Substance Abuse Testing.
Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.
Graduation from an accredited college or university with an Associate's Degree or at least 65 credit hours towards a Bachelor's Degree in Business Administration, Criminal Justice, Fire Science, Emergency Management, or related field is preferred. Bilingual speaking skills (English/ Spanish) are desirable. Link to Job Description A is linked here. 01
Did you receive a High School Diploma or GED? Please detail you education on your application.
Yes No
02
Did you graduate from an accredited college or university with an Associate's Degree or at least 65 credit hours towards a Bachelor's Degree in Business Administration, Criminal Justice, Fire Science, Emergency Management, or related field? Please detail your degree and major on your application.
Yes No
03
How many years of experience do you have in public safety communications as a dispatcher or call taker? Please detail your work experience on your application.
None Some but less than 4 years 4 years or more
04
Please describe your experience in public safety communications as a dispatcher or call taker; including names of all employer(s). Please detail this experience on your application. If none, type N/A. 05
How many years of your public safety communications experience include lead or supervisory experience? Please detail this experience on your application.
None Some but less than 1 year 1 year or more
06
Please describe your lead or supervisory experience in a public safety communications environment; including names of all employer(s). Please detail this experience on your application. If none, type N/A. 07
Are you bilingual in Spanish? If yes, what is your proficiency level?
No Yes, basic level - able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish. Yes, intermediate level - able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish.
08
If you served in the military, what was your discharge status?
Honorable Dishonorable Uncharacterized Other than Honorable Entry Level Bad Conduct General Current Active Duty N/A
09
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Yes No
10
Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines,Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances?
Yes No
11
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Yes No
12
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
Yes No
13
If an explanation or comments are needed regarding drug usage, please note your information here. Required Question